Customer reviews from https://www.asus.com
ASUS - AX3000 Dual Band WiFi 6 (802.11ax) Router - Black
Average customer rating
4.6
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
163
4 Stars
16
3 Stars
6
2 Stars
7
1 Star
7
94%of customers recommend this product.
(
116 out of
124)
Customer Reviews for ASUS - AX3000 Dual Band WiFi 6 (802.11ax) Router - Black
Posted by: D. Henderson
Frequency of use:Daily
Verified Purchase:Yes
Very excellent Wi-Fi 6 router with a multitude of various service functions.
Written by a customer while visiting https://www.asus.com
Posted by: Cristian24
Frequency of use:Daily
Verified Purchase:Yes
Used to have connections problems with my modem router combo. Ever since getting this router I have no connection issues and a stronger WiFi
Written by a customer while visiting https://www.asus.com
Posted by: Jason_Texan
Frequency of use:Daily
Verified Purchase:Yes
At first run the router performed as I expected. Within a week I began to experience connection issues where I was kicked off, had steaming lags, and certain devices losing communication. Before, I had a provider issued router I was renting and never experienced any issues close to what this router is giving me. So far, I’m underwhelmed and having buyers remorse.
Response from https://www.asus.comBy CLM, November 16, 2024
Dear Jason_Texan,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409016818-0004).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409016818-0004).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: Back Door Man
Frequency of use:Daily
Verified Purchase:Yes
My wireless & wired speeds are both slow? I have a case into support, waiting for a response.
Response from https://www.asus.comBy CLM, December 17, 2024
Dear Back Door Man,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing weak signal strength.
Typically, the maximum coverage of this router is up to 7800 sq. ft. To resolve the weak signal, , check if the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing weak signal strength.
Typically, the maximum coverage of this router is up to 7800 sq. ft. To resolve the weak signal, , check if the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Finally
Frequency of use:Daily
Verified Purchase:Yes
Great Router ! Tried several VPN's and found that surfshark worked the best - hands down.
Written by a customer while visiting https://www.asus.com
Posted by: Dftoole
Frequency of use:Daily
Verified Purchase:Yes
Easy to install and setup. Lots of control over the router with the app.
Written by a customer while visiting https://www.asus.com
Posted by: Jimmy USA
Verified Purchase:Yes
Great price easy setup. Great speed and great teck service availability
Written by a customer while visiting https://www.asus.com
Posted by: Tom 810
Frequency of use:Daily
Verified Purchase:Yes
Fantastic! Better than expected. Easy setup. Works great. No problems. Terrific performance. Looks great and small footprint too!
Written by a customer while visiting https://www.asus.com