Customer reviews from https://www.asus.com
ASUS - AX3000 Dual Band WiFi 6 (802.11ax) Router - Black
Average customer rating
4.6
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
163
4 Stars
16
3 Stars
6
2 Stars
7
1 Star
7
94%of customers recommend this product.
(
116 out of
124)
Customer Reviews for ASUS - AX3000 Dual Band WiFi 6 (802.11ax) Router - Black
Customer Rating
5
Solid Router In Its First Few Days. Easy Install
on June 21, 2024
Posted by: The Shube
Frequency of use:Daily
Verified Purchase:Yes
I just purchased this router a few days ago, so understand that my experience is limited. My previous router had to be re-booted every day or two after it froze.
Removing my old router and adding the Asus was pretty easy using the Asus app. The paperwork in the packaging was also very useful.
This router has been solid since I installed it. It also does a better job with devices on our back patio than the previous router, but I cannot cite real data.
Written by a customer while visiting https://www.asus.com
Posted by: DeltaOneSix
Frequency of use:Daily
Verified Purchase:Yes
Fast and reliable. I would by a similar product from ASUS Again
Written by a customer while visiting https://www.asus.com
Posted by: Luckyatva
Frequency of use:Daily
Verified Purchase:Yes
Unit is failing with regularity to produce a WIFI output. Five calls to CS and it still doesn't work. Calling again today to see about a replacement.
Response from https://www.asus.comBy CLM, September 11, 2024
Dear Luckyatva,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Check your ISP information and ensure that your WAN settings in the router's setting page are correct. Legacy devices may not work properly with WIFI6, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Check your ISP information and ensure that your WAN settings in the router's setting page are correct. Legacy devices may not work properly with WIFI6, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Jimbo54
Verified Purchase:Yes
good wireless coverage. good security. easy to set up
Written by a customer while visiting https://www.asus.com
Posted by: Computer gu
Frequency of use:Daily
Verified Purchase:Yes
This router has been performing great since I installed it! My download and upload speeds almost doubled from the router that my internet provider had provided. A great buy for the price!
Written by a customer while visiting https://www.asus.com
Posted by: cdtn
Frequency of use:Daily
Verified Purchase:Yes
Great speed, easy set up, and compact in size! When my fiber optic installer came, he said this was his favorite brand!
Written by a customer while visiting https://www.asus.com
Posted by: Pezhman Shafiei
Verified Purchase:Yes
I recently purchased this router, and I am thoroughly impressed with its performance. It works fantastically well, providing a long range that covers my entire home without any issues. The signal strength is consistently strong, ensuring reliable connectivity throughout the day. Additionally, it transfers data at impressive speeds, making streaming, gaming, and downloading files a seamless experience. Overall, this router has exceeded my expectations in every aspect and I highly recommend it to anyone in need of a high-performance networking solution.
Written by a customer while visiting https://www.asus.com
Posted by: Neutron Bytes
Frequency of use:Daily
Verified Purchase:Yes
Experience using Android mobile App included a false start due to incomplete data entry from scanning QR code. Otherwise, manual setup was flawless and easy to use once I got past this glitch. Wireless performance throughout the 2,000 sq foot home (main floor and basement) is exceptional with a 500 MB/sec asynchronous download speed from Spectrum.
Written by a customer while visiting https://www.asus.com