Customer reviews from Samsung US
Samsung - Wireless Charger Pad Trio - White
Average customer rating
2.6
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
34
4 Stars
11
3 Stars
9
2 Stars
25
1 Star
50
37%of customers recommend this product.
(
38 out of
102)
Customer Reviews for Samsung - Wireless Charger Pad Trio - White
Customer Rating
1
Wireless charging
on July 28, 2021
Posted by: Joeyd4257
bought this three-way wireless charger. thought it would charge my watch as well as my phone . it only charges my cell phone and will not charge my galaxy watch . i am disappointed with my purchase, i should've read the reviews before i bought it .
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 28, 2021
Hello Joeyd4257, thank you for bringing this to our attention. I understand how disappointing this must be. In order for us to look into this issue further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143556801
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143556801
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Been working great for 1yr+ now.
on May 8, 2022
Posted by: OffDatGoGo
from Maryland
i change my s21u with supcase unicorn bettle pro case on daily and my galaxy buds+with zero issues. i got this charger with the pre-order deals way back when the s21u launched.
only thing i don't like is that mine is white which was the only color they offered at the time.
i'll complete the trifecta with a galaxy watch 4 soon.
not sure why this device had such a low rating. it's been solid for me for over a year now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on September 9, 2022
Posted by: Mama73
byer beware. this charger will only work with samsung branded cord and wall plug. if either of these are not samsung this charger will not work at all. other than that it seems to work ok. the cord that comes with it is very short. i have not had samsung cords last very long. that is why this is so disappointing. there are several very good quality third party cords and chargers that last a long time.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
Mama73, thank you for your feedback regarding the Samsung 15W Wireless Charger Duo. We appreciate you taking the time to ensure we can continue to innovate our product line and provide the best possible customer experience. We are happy to hear the charger works as intended. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Breaks down right after warranty expired
on September 12, 2022
Posted by: Jill
while it worked, it worked really well in charging my galaxy buds, galaxy watch and samsung note 20. i was very happy with the product and really promoted it with friends and family. however, just 12 days after my warranty expired, it started blinking yellow and will not charge any devices. i tried to troubleshoot it but have been unsuccessful. the second star is for the one year that it actually worked.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
Jill, thank you for your feedback regarding the Samsung Wireless Charger Trio. If you haven’t done so already we would recommend reaching out to the Samsung Support Team to assist you in your troubleshooting endeavors. Thank you for being a Samsung customer, and please feel free to reach out to us with any questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Wireless Duo Charger
on December 17, 2024
Posted by: Shak
I havnt even used mine for a whole year. Called and of course it's out of warranty. It lights up 2 yellow blinking lights and thats it! Googled what that means and apparently its in abort mode...whatever that means. Will not charge anything with or without a case. Samsung states you can take it an authorized dealer that fixes them, but none of them would fix a wireless charger. Save your money! It doesn't work! Disappointed in SAMSUNG.
Response from Samsung USBy R&R, December 18, 2024
Hey There Shak,
Thank you for sharing your experience with your Wireless Duo Charger. We understand how frustrating it can be when devices don’t perform as expected. If the charger lights are blinking yellow, it may indicate that the wall charger is not providing enough wattage. We recommend using an authorized Samsung charger that is at least 25W.
If you believe you have had the device for less than a year, consider looking into warranty options. A link will be provided with additional information about warranty coverage. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product.
Please feel free to reach out to us if you have any questions. One of our dedicated members of the Samsung Support Team would be happy to assist you in any way. You can reach out via phone or chat. Which ever works best for you.
Thank you for being a loyal Samsung customer.
Mobile Accessories
- Ty
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Thank you for sharing your experience with your Wireless Duo Charger. We understand how frustrating it can be when devices don’t perform as expected. If the charger lights are blinking yellow, it may indicate that the wall charger is not providing enough wattage. We recommend using an authorized Samsung charger that is at least 25W.
If you believe you have had the device for less than a year, consider looking into warranty options. A link will be provided with additional information about warranty coverage. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product.
Please feel free to reach out to us if you have any questions. One of our dedicated members of the Samsung Support Team would be happy to assist you in any way. You can reach out via phone or chat. Which ever works best for you.
Thank you for being a loyal Samsung customer.
Mobile Accessories
- Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from bronx ny
Expertise:Intermediate
Verified Purchase:Yes
For me it has been a disappointing experience, the charger takes a long time to charge. When my cell phone reaches 74 percent, it stops charging. I bought it and I don't even use it anymore. Even my Samsung watch takes a long time to charge. I do not recommend anyone to use this wireless charger.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, June 2, 2025
Howdy Galvertson Almonte,
Thank you for sharing your experience with the Wireless Charger Trio. Being able to charge three devices at once has been a game changer, especially when you're on the go. With Fast Wireless Charging, you can now do this even faster.
If you notice that your phone is only charging to a certain percentage, please ensure that your wireless charger is receiving a proper charge using an authentic Samsung charging cable and adapter. Additionally, check that Battery Protection is turned off. To do this, make sure the switch next to "Protect battery" or "Battery protection" is turned off; the switch will appear gray when it is off. If this option is enabled, your device will not charge past 85%.
Additionally, ensure that your watch battery is optimized to charge fully and that your device is compatible with wireless charging. Position the device in the center of the charging pad, ensuring there are no obstructions.
For further assistance, please refer to the guide titled “Samsung phone or tablet will not charge.” We appreciate your feedback, and thank you for choosing Samsung!
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-does-not-charge-wirelessly
-Ty
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Thank you for sharing your experience with the Wireless Charger Trio. Being able to charge three devices at once has been a game changer, especially when you're on the go. With Fast Wireless Charging, you can now do this even faster.
If you notice that your phone is only charging to a certain percentage, please ensure that your wireless charger is receiving a proper charge using an authentic Samsung charging cable and adapter. Additionally, check that Battery Protection is turned off. To do this, make sure the switch next to "Protect battery" or "Battery protection" is turned off; the switch will appear gray when it is off. If this option is enabled, your device will not charge past 85%.
Additionally, ensure that your watch battery is optimized to charge fully and that your device is compatible with wireless charging. Position the device in the center of the charging pad, ensuring there are no obstructions.
For further assistance, please refer to the guide titled “Samsung phone or tablet will not charge.” We appreciate your feedback, and thank you for choosing Samsung!
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-does-not-charge-wirelessly
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Not a good product
on October 25, 2020
Posted by: Nishant
from Chicago, Il
charges the phone slowly as the maximum power output is 9w. i have a s20 ultra that works with this product but the charging is slow. wall charger takes 1 hr to charge the phone but this wireless charger takes about 3 hrs. another factor that made me return this product is that it is not compatible with galaxy watch. the only good thing about this product is its design.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Works Great!
on December 22, 2020
Posted by: MattR
from Denver, CO
[This review was collected as part of a promotion.] the trio charge works great; charges my s10, active 2 watch and galaxy buds. to all the negative reviews about this not charging the galaxy watch, read the specs, this charging pad clearly states it will only charge the galaxy watch 3, active and active 2. if you have the original galaxy watch, this will not work.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US