Customer reviews from 4moms.com
4moms - mamaRoo sleep bassinet - birch
Average customer rating
3.6
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
224
4 Stars
63
3 Stars
41
2 Stars
37
1 Star
102
66%of customers recommend this product.
(
270 out of
410)
Customer Reviews for 4moms - mamaRoo sleep bassinet - birch
Customer Rating
1
Worked for a few weeks
on October 21, 2021
Posted by: GenevaMama
from Geneva, IL
I bought this for my baby and she loved it, until it stopped working. The product continues to shut off after a short period of time. Her and my sleep are interrupted every. Single. Night. I have tried trouble shooting to no avail. Such a disappointment. I simply do not have time or energy for this product right now!
No, I would not recommend this to a friend.
Response from 4moms.comBy Ashley, Customer Care, October 21, 2021
We want to help make this right. Please email Support@4moms.com so that the 4moms® Customer Care team can assist you further right away.
Written by a customer while visiting 4moms.com
Customer Rating
2
Too much money
on December 1, 2021
Posted by: IKJJ
from Dallas,TX
My newborn baby does not sleep well in this. The mattress is so thin that it’s uncomfortable. Also the buttons have to be tapped multiple times to work so mostly have to use the app to control. When the bassinet is in motion is makes a noise as well. Definitely recommended buying a basic bassinet over this.
No, I would not recommend this to a friend.
Response from 4moms.comBy Ashley, Customer Care, December 1, 2021
We're so sorry to hear that your little one isn't loving the MamaRoo® Sleep Bassinet just yet. Feedback like yours directly acquaints us with our customer’s perceptions of our endeavors and allow us the opportunity to view our products from the side of our consumers.
Please note that the American Academy of Pediatrics recommends a firm, flat surface for overnight sleep. The MamaRoo® Sleep Bassinet mattress is designed to provide that firm, flat surface. If you need help with the bassinet at any time, please email Support@4moms.com. We would be happy to look into the screen issue you've described.
Please note that the American Academy of Pediatrics recommends a firm, flat surface for overnight sleep. The MamaRoo® Sleep Bassinet mattress is designed to provide that firm, flat surface. If you need help with the bassinet at any time, please email Support@4moms.com. We would be happy to look into the screen issue you've described.
Written by a customer while visiting 4moms.com
Customer Rating
1
Terrible
on March 16, 2022
Posted by: KKornegay
from Georgia
I bought this two weeks ago and just put it together tonight and it won’t even stay on but a second then screen blinks and cuts off I’m so unhappy with the bassinet we were trying to get stuff step up for my son on the way now we have to wait even longer due to this malfunction
Response from 4moms.comBy Hillary, Customer Care, March 16, 2022
We're sorry to learn of your experience with the bassinet. I see you're working directly with Jennifer from our Customer Care team regarding this matter; please continue to do so we can get you back up and running.
Written by a customer while visiting 4moms.com
Customer Rating
1
Terrible product, great customer service.
on March 28, 2022
Posted by: Sruhlig
from Napoleon MI
My aunt bought this bassinet for me at my baby shower. We used it for a month and it died. It just stopped moving. It would lock up and then the lights would just flash. The customer service was great and sent a new one without any problem. However, it took almost a week to come in. They certainly don't over night it to you. Which really when it's your babies bed it's urgent. So I spent over a week sleeping on my couch with my baby in her swing. Which isn't the safe way to sleep I know but it was better than her not sleeping. By the time the replacement showed up we were all so exhausted we couldn't see straight. The replacement lasted another month and started doing the same thing. My baby is 15 lbs. So she is not over the weight limit and yet the bassinet started not working. Thank God this time she has adjusted to sleeping in her pack n play. However I would 100% just rent the snoo if I ever had to do it again. The workers are great but the products are built cheaply and break constantly. At this point i am not even attempting to get another replacement its not worth it. I also have the swing and that thing is a junk too. Save some money and buy the cheaper products that last.
No, I would not recommend this to a friend.
Response from 4moms.comBy Angela, Customer Care, March 29, 2022
We're sorry to hear your experience with the bassinet has been less than awesome. We'll be reaching out to you via e-mail to make this right.
Written by a customer while visiting 4moms.com
Customer Rating
1
App doesn’t work
on April 4, 2022
Posted by: Dbf32
My baby is now 3 months old and we have issues with the app connecting to the bassinet every day. Want to turn the bassinet on and use the timer function at 3am because baby is stirring… nope! No can do, because the app won’t connect.
No, I would not recommend this to a friend.
Written by a customer while visiting 4moms.com
Customer Rating
5
I’d be lost without it
on December 22, 2022
Posted by: Melissa
from Weymouth,MA
New mom, had no idea what to expect. It’s the greatest thing ever. The white noise, the movement. Put it on your registry!
I would recommend this to a friend!
Response from 4moms.comBy Hillary, Customer Success, December 22, 2022
Great googly gratitude - thanks for the awesome feedback!
Written by a customer while visiting 4moms.com
Customer Rating
1
Does not work!
on August 24, 2023
Posted by: Danni
from South Carolina
We bought this for our newborn and right out of the gate it was temperamental. 9/10 it does not move for us! Majority of the time we just use it for the sounds.
No, I would not recommend this to a friend.
Written by a customer while visiting 4moms.com
Customer Rating
1
Worst Bassinet ever
on September 21, 2023
Posted by: AP20
from TN
Please do not buy this bassinet. It is very poorly manufactured. Over time it squeaks, clicks, or whistles with the slightest amount of weight on it during any motion setting at even the lowest speeds. Your baby will get addicted to the motion and it is hard to wean from it. This product has been so disruptive to our sleep, I am literally ready to chuck it out of the window.
No, I would not recommend this to a friend.
Response from 4moms.comBy Jennifer, Customer Success, September 22, 2023
Thank you for your candid feedback. When a product is purchased secondhand, it’s difficult to say what condition it was in when you received it, and impossible to know if it had sustained damage by a previous owner. Please contact us at support@4moms.com if you need any further assistance with your bassinet.
Written by a customer while visiting 4moms.com