Customer reviews from 4moms.com
4moms - mamaRoo sleep bassinet - birch
Average customer rating
3.6
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
224
4 Stars
63
3 Stars
41
2 Stars
37
1 Star
102
66%of customers recommend this product.
(
270 out of
410)
Customer Reviews for 4moms - mamaRoo sleep bassinet - birch
Customer Rating
1
Stopped working and had many other issues
on January 5, 2021
Posted by: Heather
The bassinet had minor issues from the very beginning. It stopped gliding smoothly. The vibration sound was awful and loud. The sound options would beep extremely loud randomly when turning them on waking up my child. So I stopped using the sounds. The gliding would run smoothly sometimes and when it didn’t, it didn’t affect my child’s sleep because it was minor but significant because of the price of this bassinet. The bassinet completely stopped moving when my child turned 4 months even though he was not even close to the weight limit. I emailed with all of the information about the issue and the bassinet as well as a video. I never heard back. Do not buy if you don’t want to waste your money!
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, January 6, 2021
Hi Heather. We're so sorry your experience with the mamaRoo sleep bassinet has been less than awesome. We understand your frustration and want to make this right for you. The quality and safety of our products is our highest priority, so please continue to work with our Customer Care team so that we can get this resolved for you.
Best,
Alisha
Best,
Alisha
Written by a customer while visiting 4moms.com
Customer Rating
1
Extremely loud
on May 4, 2020
Posted by: Amona
from Boston
We have been using this for the last few nights and all the functionality is pointless because when it’s on it is SO loud. The vibration setting was The only one we could use without waking her from the noise. The second time using the vibration it made this unbearable shaking noise and again woke her up instantly from a sound sleep. The whole reason we got this was for the movements but if we can’t use that it’s just an overpriced bassinet.
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, October 16, 2020
Hi Amona! Thank you again for your feedback. We know it’s been a few months, but we still would welcome the opportunity to make this right for you.
Quality is very important to us, and we wanted to give you an update on some of the changes we’ve made to address your concerns.
Because of feedback like yours, we were able to identify the reason for the sound issue you describe. It was caused by a variation in the vibration mode. We made the decision to remove this mode and pulled back the previous version of the bassinet from ALL of our retail partners. This change has remedied the sound issue that you encountered.
Again, we sincerely apologize for not meeting your expectations, and appreciate your open and honest feedback. Please email us at support@4moms.com so that we can further assist you.
Best,
Alisha
------------------------------------------------------------------------------------------------------
05/05/2020 11:35:33 CDT
Hi, Ashley. I'm sorry to hear that your experience has been less than awesome. We'd like to look into this further. Please reach out to our Customer Care team by emailing Support@4moms.com, so they can help troubleshoot or provide a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Quality is very important to us, and we wanted to give you an update on some of the changes we’ve made to address your concerns.
Because of feedback like yours, we were able to identify the reason for the sound issue you describe. It was caused by a variation in the vibration mode. We made the decision to remove this mode and pulled back the previous version of the bassinet from ALL of our retail partners. This change has remedied the sound issue that you encountered.
Again, we sincerely apologize for not meeting your expectations, and appreciate your open and honest feedback. Please email us at support@4moms.com so that we can further assist you.
Best,
Alisha
------------------------------------------------------------------------------------------------------
05/05/2020 11:35:33 CDT
Hi, Ashley. I'm sorry to hear that your experience has been less than awesome. We'd like to look into this further. Please reach out to our Customer Care team by emailing Support@4moms.com, so they can help troubleshoot or provide a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
So horrible!
on May 12, 2020
Posted by: CP
from California
We bought the bassist almost 3 months ago, we’ve had not had any luck with it helping with ANY kind of easy nights! It has nothing to do with our baby not sleeping! The bassist makes such a horrible rattling noice! We called got a replacement, the new one came it. Same night it sounded like a lawnmower, called got a 3rd one, same thing!!!! So over it!!!! Spent almost $400 buck for something that isn’t even working right!
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, October 16, 2020
Hi CP! We feel terrible about your experience, and are committed to making this right for you.
Your feedback and review was critical in driving our team to identify and fix the sound issue you described. We removed the vibration mode, which triggered the noises you described. The new models no longer have this issue - so again, thank you as your feedback helped us deliver a better product and experience.
Quality is always our highest priority, and we would still welcome the opportunity to turn this negative experience into a positive one for you. Please reach out to our Customer Care team at support@4moms.com for assistance. Thank you.
Best,
Alisha
-----------------------------------------------------------------------------------------------------------
05/14/2020 13:10:04 CDT
We're sorry that we've let you down. Please continue working with our Customer Care team, so we can make this up to you.
Best,
Sam
Your feedback and review was critical in driving our team to identify and fix the sound issue you described. We removed the vibration mode, which triggered the noises you described. The new models no longer have this issue - so again, thank you as your feedback helped us deliver a better product and experience.
Quality is always our highest priority, and we would still welcome the opportunity to turn this negative experience into a positive one for you. Please reach out to our Customer Care team at support@4moms.com for assistance. Thank you.
Best,
Alisha
-----------------------------------------------------------------------------------------------------------
05/14/2020 13:10:04 CDT
We're sorry that we've let you down. Please continue working with our Customer Care team, so we can make this up to you.
Best,
Sam
Written by a customer while visiting 4moms.com
Customer Rating
1
Love/hate relationship
on November 23, 2020
Posted by: Kyrobinson
I wanted to love this, as I am a 4moms fan. After 3 months of using it, I feel I can write an honest review. And as many of these reviews seem to state, I was not given this by 4moms. I purchased this with my own money. While thinking of the things I love about it, the only think I can say is that it provides safe sleep. This bassinet has SO much potential, but it falls short. The Bluetooth option is there, however it almost never connects like my other devices. The movement options are great but when you select one or even switch between movements, it makes such a startling motion that it jolts the baby. Don’t even get me started on the white noise. It all sounds the same and you can barely hear it anyway over the sound of the bassinet itself. I ended up buying a separate noise machine. You cannot see through the mesh sides at all as the mesh is too thin. The most ridiculous part is the 4 hour timer. The whole point of this is to get your baby to sleep longer. Their solution is to wake up after 4 hours to restart the timer. And when you do restart it, the whole bassinet jolts and rewakes the baby! It is not a smooth movement. I could see allowing the 4 hour timer when you’re trying to wean baby from the bassinet but what about the first few months? It makes no sense. This was not thought through at all. I wanted to like this so badly but for almost $400, it is a stationary bassinet in our bedroom. None of the bells and whistles that it claimed to have. I expected a lot more!
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, November 24, 2020
Hi Kyrobinson. Thank you for providing your feedback of your experience with the bassinet. We're sorry to hear that you're disappointed in the 4 hour sleep timer feature and that you're experiencing a sound issue. Quality is our highest priority and we want to gather more details from you, to make this right.
Our Customer Care team can help you get a replacement. Please reach out to them by emailing Support@4moms.com. A member of our team will be in touch to get you back up and running, in no time.
Best,
Alisha
Our Customer Care team can help you get a replacement. Please reach out to them by emailing Support@4moms.com. A member of our team will be in touch to get you back up and running, in no time.
Best,
Alisha
Written by a customer while visiting 4moms.com
Customer Rating
1
Does not work
on May 18, 2020
Posted by: Rebecca31
Received my bassinet today and the moment I assembled it and turned it on I noticed it wasn’t working. Whenever I would select a movement it would shut the whole machine off. Sucks because we were really excited for this product.
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, October 15, 2020
Hi Rebecca31! We wanted to check back in and sincerely apologize for your less-than-awesome experience. Quality is very important to us, and we would welcome the opportunity to make this right for you. Please email us at support@4moms.com so that we can help.
Best,
Alisha
---------------------------------------------------------------------------------------------------------------------
05/19/2020 07:49:25 CDT
Hi, Rebecca. We're so sorry this happened, but would like to help! Please reach out to our Customer Care team by emailing support@4moms.com, so we can help troubleshoot or get you a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
---------------------------------------------------------------------------------------------------------------------
05/19/2020 07:49:25 CDT
Hi, Rebecca. We're so sorry this happened, but would like to help! Please reach out to our Customer Care team by emailing support@4moms.com, so we can help troubleshoot or get you a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
Amazing when it works
on December 29, 2020
Posted by: RAchel
from Gig harbor wa
It’s impossible to get ahold of the care team to get a replacement. It’s been almost three months and it works amazing and then it just knocks and knocks and wakes the baby up. The constant knocking is so so loud. And it makes a jostling movement when it knocks. I’ve had so much trouble with it and I haven’t managed to get a replacement. It will work great and then it will knock in the middle of the night and won’t stop. I just want a replacement. I would recommend it over and over without the knocking
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, December 29, 2020
Hi RAchel. We're sorry that you're experiencing an issue with your bassinet. We'd like to help, as soon as possible! I'm not locating any previous correspondence from you with Customer Care, however, please reach out by emailing Support@4moms.com. We'll be in touch to make this right.
Best,
Alisha
Best,
Alisha
Written by a customer while visiting 4moms.com
Customer Rating
1
Loud, bright and jerky
on April 4, 2021
Posted by: Exhausted New Mom
from Columbus, OH
I was gifted this for my first baby. The very first thing I noticed was how jerky the bassinet was when it turned on. It would wake my baby up EVERY TIME. When my baby was brand new and sleeping through everything, the lights on the machine weren’t an issue. Now that we need darkness, the power button light is so bright and never shuts off. It lights up our entire room. The machine itself is so loud when it runs - the motor clicks and shakes and the fan is very loud. Finally the mattress they give you is complete crap. It’s flattened so much now that I can feel the bars underneath. I tried to pad it under the sheet but couldn’t do much while still being safe. My son sleeps better in his pack and play than this. I registered for this as a less expensive alternative for the SNOO but wouldn’t recommend anyone else go down this road. Either spend the money on the SNOO or save your money all together. I won’t even give this away to some of my friends who are expecting because it’s just not worth it. Really disappointed. One star because it was easy to assemble - I guess.
No, I would not recommend this to a friend.
Written by a customer while visiting 4moms.com
Customer Rating
1
So disappointed - waste of money!
on May 25, 2021
Posted by: Kingsgate Cottage Mom
from Kirkland, WA
Super excited to receive this for our 2nd baby, but about 2.5 months after he was born, the bassinet started making a loud clunk every time it changed directions. The noise was so loud it woke me up when it started. After unplugging and other small adjustments didn't fix it, we contacted 4moms. They made us jump through a multi-step process that was cumbersome in order to replace it. Frustrating to spend that much time dealing with our faulty bassinet when I had a toddler and baby to care for. They sent a replacement bassinet and just a few weeks into use, the new bassinet just stopped moving. It would start and then freeze. Please note, our baby was still well under 6 months and well below the weight limit during both of these issues. Now we have a bassinet that looks cool but doesn't actually do what it is meant to. I have since gone back to work and have no time to deal with 4moms process again to replace, so I have just given up. I had been super excited about this gift from family, such a waste of money!
No, I would not recommend this to a friend.
Response from 4moms.comBy Laurie , Customer Care, June 3, 2021
Please look for an email from Hillary - from our Customer Care team. We want to do everything we can to make this right for you.
Written by a customer while visiting 4moms.com