Customer reviews from 4moms.com
4moms - mamaRoo sleep bassinet - birch
Average customer rating
3.6
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
224
4 Stars
63
3 Stars
41
2 Stars
37
1 Star
102
66%of customers recommend this product.
(
270 out of
410)
Customer Reviews for 4moms - mamaRoo sleep bassinet - birch
Customer Rating
1
Defective bassinet - regret this purchase
on August 24, 2020
Posted by: Stephanievdw
from Phoenix, AZ
This bassinet only worked for about a week with our newborn. After that the motions would change or stop randomly, which would startle her, and the sounds stopped working. The customer service email takes several days to get help. The bassinet is clearly defective and I regret this purchase. It’s just an expensive bed with a thin round mattress at this point.
No, I would not recommend this to a friend.
Response from 4moms.comBy Alisha, Customer Care, October 12, 2020
Hi Stephanievdw. We understand the importance of a good nights’ sleep for your baby, and are so sorry that your experience with the mamaRoo sleep bassinet has been less-than-awesome. It looks like a member of our Customer Care team has recently followed up with you to ship you a new bassinet to make this right! Thanks to feedback like yours, our team has been able to implement a solution to fix the problem you experienced. Quality is our highest priority, and we thank you for providing this open and honest feedback.
Best,
Alisha
------------------------------------------------------------------------------------------------------------------------------
08/24/2020 14:36:21 CDT
Hi Stephanie. We're sorry your experience with the 4moms mamaRoo sleep bassinet has been less than awesome. A member of our Customer Care team has followed up with you today, to make this right. Please continue working with the team directly for a replacement.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
------------------------------------------------------------------------------------------------------------------------------
08/24/2020 14:36:21 CDT
Hi Stephanie. We're sorry your experience with the 4moms mamaRoo sleep bassinet has been less than awesome. A member of our Customer Care team has followed up with you today, to make this right. Please continue working with the team directly for a replacement.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
Doesn’t work
on January 18, 2021
Posted by: Joebrocha
from Ohio
Stops working. Bluetooth always gets disconnected. Wakes my baby up all the time.
No, I would not recommend this to a friend.
Response from 4moms.comBy Laurie, Customer Care, January 20, 2021
I'm sorry to learn you're experiencing issues with your bassinet. It looks like you're working directly with Kaitlyn on Customer Care team to get them resolved. Please reach out if we can help in any other way.
Written by a customer while visiting 4moms.com
Posted by: Jay P
from Heber Springs, AR
Verified Purchase:Yes
This is a life saver. I would highly recommend this to anyone with a new born!
I would recommend this to a friend!
Written by a customer while visiting 4moms.com
Customer Rating
2
Has potential
on February 28, 2021
Posted by: Mirna
from Chicago
Very disappointed! First couple of weeks it worked great, now I’m having so many problems with it. It’ll turn off and lights will blink like there an obstruction but nothing. It’s now making a loud noise on certain setttings that’ll wake the baby up. It’s got potential if they work out the kinks. Disappointed I spent so much for a few weeks worth of usage
No, I would not recommend this to a friend.
Response from 4moms.comBy Laurie, Customer Care, March 1, 2021
We're sorry to learn you're disappointed with your mamaRoo. Please give us a chance to assist you under the warranty and get you back up and running. You can email us at Support@4moms.com or call 888-614-6667, weekdays.
Written by a customer while visiting 4moms.com
Posted by: Jenny
from San Antonio, Texas
Verified Purchase:Yes
Amazing bassinet for a newborn! Being able to control the settings with your phone makes life with 3 little ones so much easier. Your customer service went above and beyond anything I have ever experienced!
I would recommend this to a friend!
Written by a customer while visiting 4moms.com
Posted by: Edgard Garcia
from Revere,Ma
Verified Purchase:Yes
My bassinet stopped working 3 weeks after purchase do not buy.
No, I would not recommend this to a friend.
Response from 4moms.comBy Ashley, Customer Care, August 5, 2021
We want to do everything we can to make this right for you. Please email Support@4moms.com so that the Customer Care team can assist you right away. Thank you.
Written by a customer while visiting 4moms.com
Customer Rating
1
Could be great…
on August 13, 2021
Posted by: AL2686
from Tenneseee
We loved this bassinet at first, and it definitely helps with my 2 month olds sleeping, but only when it’s actually working! Majority of the time, it shuts off after 30 seconds or so of motion. (No matter which motion, or speed)
It doesn’t shut off if I just use vibrate with no motion, however the vibration makes a loud grinding/grating sound that wakes up baby and us!
So frustrating!! My son is barely 2 months old, so we should have plenty of use left, however now we will have to buy a different bassinet.
It doesn’t shut off if I just use vibrate with no motion, however the vibration makes a loud grinding/grating sound that wakes up baby and us!
So frustrating!! My son is barely 2 months old, so we should have plenty of use left, however now we will have to buy a different bassinet.
No, I would not recommend this to a friend.
Response from 4moms.comBy Hillary, Customer Care, August 14, 2021
I'm sorry to learn you're having trouble with your mamaRoo sleep bassinet. We want to do everything we can to make this right for you. Please email Support@4moms.com for assistance, and our Customer Care team will follow up with you as quickly as possible.
Written by a customer while visiting 4moms.com
Customer Rating
1
BROKE
on September 11, 2021
Posted by: Anonymous
from Texas
This bed broke after using 3x now loud noises when moving i am very upset i want my money back
No, I would not recommend this to a friend.
Response from 4moms.comBy Hillary, Customer Care, September 12, 2021
We're so sorry to learn of your experience with the bassinet. I’d like to assist you and learn more. It doesn’t appear that you’ve been in contact with our Customer Care team. Please email Support@4moms.com for assistance, and our Customer Care team will follow up with you as quickly as possible.
Written by a customer while visiting 4moms.com