Customer reviews from 4moms.com
4moms - mamaRoo sleep bassinet - birch
Average customer rating
3.6
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
224
4 Stars
63
3 Stars
41
2 Stars
37
1 Star
102
66%of customers recommend this product.
(
270 out of
410)
Customer Reviews for 4moms - mamaRoo sleep bassinet - birch
Customer Rating
2
Just okay, not revolutionary
on May 3, 2020
Posted by: NurseNolyn
from Savannah, GA
It’s a safe but expensive place to lay our baby down, that’s about it. The Musical sound quality is poor. The vibration function makes a horribly loud noise so we cannot use that anymore. It has a cheap plastic quality to it. For something that cost 300$, I expected more. I think we would have liked this product more if they released the update/improved version after all the bugs and kinks are worked out. We also have an easy baby so the product doesn’t seem revolutionary to us, maybe it be worth the cost if we had a fussy baby?? Who knows! Will try to sell to a desperate, sleep deprived family who needs it more and is willing to put up with the kinks. If Mamaroo wants advice, make the rim softer and malleable (like theHalo).
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, October 19, 2020
Hi NurseNolyn. We’re sorry that your experience with the mamaRoo sleep bassinet was so frustrating. Quality is our highest priority and we take feedback like yours very seriously. Since you’ve posted, we have updated the bassinet to remove the vibration feature, which has resolved the noise you experienced. We sincerely apologize that you had to work through those kinks with us, and would still like the opportunity to make this right for you. Please reach out to our Customer Care team at support@4moms.com. Thank you!
Best,
Alisha
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05/05/2020 11:37:56 CDT
Hi, Nolyn. Thanks for taking the time to share this feedback with us. We're sad to hear that your experience has been less than awesome, but would love the opportunity to help. Please reach out to our Customer Care team, so they can learn more about what's happening.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
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05/05/2020 11:37:56 CDT
Hi, Nolyn. Thanks for taking the time to share this feedback with us. We're sad to hear that your experience has been less than awesome, but would love the opportunity to help. Please reach out to our Customer Care team, so they can learn more about what's happening.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
Not functioning
on June 13, 2020
Posted by: Vlrsheph12
from Suffolk County, NY
I purchased this bassinet because I loved the motion & sound functions it provided. My son loved the bassinet especially the sound function. It really helped soothe him to sleep. After a month, the bassinet would no longer power on. I contacted their customer service & was told that I needed a new power cable which was sent to me. It took a week & half to come. I was told this delayed shipping was due to Covid. I received the power cable & the unit is powered on & the motion worked but not the sound. I contacted customer service again & was instructed that I would now receive a new bassinet. The bassinet took a week to come & my husband set it up today only to find that the sound feature barely functions. The volume is so low it’s barely audible. Now what ?! I just contacted customer service again but my son is already two months old & everyone knows bassinets aren’t used for a long stretch of time .. by the time this situation is recitified I won’t even have use for it anymore. Very disappointed in the quality of this product !!
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, October 15, 2020
Hi Vlrsheph12! We know it’s been a few months, but we wanted to apologize again for your experience with the mamaRoo sleep bassinet. We are extremely disappointed that you and your family had to go through multiple rounds of replacements. It’s not the typical 4moms experience, and for that we are very sorry. Quality is always our highest priority, and because of your feedback, our team was able to identify and fix the issues you described in your review. We appreciate your open and honest feedback, and are happy that we were able to make this right for you. Thanks!
Best,
Alisha
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06/15/2020 13:58:32 CDT
Hi, Valerie. We’re sorry that your experience with the mamaRoo sleep bassinet has been less than awesome. Quality is our highest priority, and we want to make this right. Please continue to work with our Customer Care team, so we can better assist you. We understand that time is of the essence, and appreciate your patience.
Best,
Sam
Best,
Alisha
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06/15/2020 13:58:32 CDT
Hi, Valerie. We’re sorry that your experience with the mamaRoo sleep bassinet has been less than awesome. Quality is our highest priority, and we want to make this right. Please continue to work with our Customer Care team, so we can better assist you. We understand that time is of the essence, and appreciate your patience.
Best,
Sam
Written by a customer while visiting 4moms.com
Customer Rating
1
Terrible product
on June 15, 2020
Posted by: Chelsea20
from Washington state
I do not recommend this bassinet. Our daughter loved her mamaroo so we thought we’d get her this. At first we loved it. After 2 weeks I started to understand the other negative reviews I had read. It randomly shuts off, even with the 4 hour timer set. It will shut off at 15 mins, 5 mins, 2 hours, you name it. When it would shut off it would wake the baby. The motor in it also makes a loud humming noise when you turn the bed off and there’s a loud knocking noise now while using the bassinet now. For the cost of this bassinet it should not have these problems, especially after 2 weeks!
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, October 14, 2020
Hi Chelsea20!
We are very sorry for your less-than-awesome experience with the mamaRoo sleep bassinet. Although it’s been a few months, we’d still like the opportunity to make this right for you. Please reach out to our Customer Care team at support@4moms.com, as we would welcome any additional feedback about your experience.
Additionally, we wanted to share that because of feedback like yours, our team has updated and fixed the issues you described in your review.
Again, we apologize for the negative experience. We also wanted to thank you for shining a light on the issues around our new bassinet. And for helping us provide the best product experience possible. Please feel free to reach out to us directly with any other thoughts and feedback!
Best,
Alisha
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06/15/2020 11:30:37 CDT
Hi, Chelsea. We're sorry that this has happened. Quality is our highest priority, and we'd like to make this right. Please reach out to our Customer Care team by emailing support@4moms.com, so we can get you a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
We are very sorry for your less-than-awesome experience with the mamaRoo sleep bassinet. Although it’s been a few months, we’d still like the opportunity to make this right for you. Please reach out to our Customer Care team at support@4moms.com, as we would welcome any additional feedback about your experience.
Additionally, we wanted to share that because of feedback like yours, our team has updated and fixed the issues you described in your review.
Again, we apologize for the negative experience. We also wanted to thank you for shining a light on the issues around our new bassinet. And for helping us provide the best product experience possible. Please feel free to reach out to us directly with any other thoughts and feedback!
Best,
Alisha
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06/15/2020 11:30:37 CDT
Hi, Chelsea. We're sorry that this has happened. Quality is our highest priority, and we'd like to make this right. Please reach out to our Customer Care team by emailing support@4moms.com, so we can get you a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Posted by: Lindsey
from West Virginia
Verified Purchase:Yes
Was really excited to receive this bassinet for our son. However, it definitely doesn’t live up to the hype. The vibration feature makes the whole bassinet shake and it’s so loud it make the plastic make noise and it wakes up my son. Definitely not worth the price. And we can’t even return it.
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, October 16, 2020
Hi Lindsey! We’re sorry that your experience with the mamaRoo sleep bassinet was so frustrating. Quality is our highest priority and we take feedback like yours very seriously. Since you’ve posted, we have updated the bassinet to remove the vibration feature, which has resolved the noise you experienced. We sincerely apologize that you had to work through those kinks with us, and would still like the opportunity to make this right for you. Please reach out to our Customer Care team at support@4moms.com. Thank you!
Best,
Alisha
Best,
Alisha
Written by a customer while visiting 4moms.com
Customer Rating
1
Poor Quality, not worth the money
on July 9, 2020
Posted by: Meghan
from Kansas City
I bought this after being desperate for my little one to sleep better at night, and this is a giant waste of money. The bluetooth app only works about 50% of the time, the vibration setting has deteriorated to the point that it barely works, and my husband and I both noticed a burning smell coming from it - we think the motor is burning up so now we've unplugged it and it's just a really expensive stationary bassinet that I can't even rock manually. There were lots of rave reviews when I purchased, and then after having issues I went back to find that many people were experiencing the same dysfunction that I am. Now my baby is almost too big to sleep in it and I just want my money back rather than messing with warranty parts.
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, October 15, 2020
Hi Meghan! We are so sorry to hear that your experience with the mamaRoo sleep bassinet has been less-than-awesome. We wanted to check back in with you, as we would still like the opportunity to make this right - even though it’s been a few months. Quality is, and always has been our top priority, which is why feedback like yours is so important. We’d like to get a little more information about the issues you experienced, so that our team can continue to address them. Please reach out to our Customer Care team at support@4moms.com.
Best,
Alisha
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07/09/2020 13:58:23 CDT
Hi, Meghan. We're sorry to learn of your experience. Quality is our highest priority, and we'd like to make this right. If you haven't already, please reach out to our Customer Care team by emailing support@4moms.com, so we can better assist you.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
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07/09/2020 13:58:23 CDT
Hi, Meghan. We're sorry to learn of your experience. Quality is our highest priority, and we'd like to make this right. If you haven't already, please reach out to our Customer Care team by emailing support@4moms.com, so we can better assist you.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
App constantly crashes
on July 20, 2020
Posted by: Caity
from San Francisco
The bassinet is noisy, the motor grinds and the app constantly crashes. I’m incredibly disappointed. I wouldn’t recommend, I totally regret choosing this bassinet - a total waste.
I haven’t been able to use the app for weeks without it crashing the second I choose bassinet. I have to turn the bed on before I put my son down as it jerks when it starts, startling him awake. Also - it seriously looks a an old piece of white plastic lawn furniture. Keep shopping, I’m sure you’ll find something better.
No, I would not recommend this to a friend.
Response from 4moms.comBy Alisha, Customer Care, October 16, 2020
Hi Caity! Again, we’re so sorry that this has been a frustrating experience and has disrupted you and your little one’s sleep. We would still like the opportunity to make this right - even though it’s been a few months. We’d also like to get a little more information about the issues you had with the app. Please reach out to our Customer Care team at support@4moms.com, as your feedback is very important to us. Thank you.
Best,
Alisha
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07/20/2020 10:50:51 CDT
Hi Caity. We're sorry to hear you've had a frustrating experience with the bassinet and the 4moms App. We'd like to learn more about what's happening here. Please reach out to our Customer Care team by emailing Support@4moms.com so that we can help troubleshoot or provide a replacement part. Quality is our highest priority, and we'd like to make this right.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
----------------------------------------------------------------------------------------------------------------------
07/20/2020 10:50:51 CDT
Hi Caity. We're sorry to hear you've had a frustrating experience with the bassinet and the 4moms App. We'd like to learn more about what's happening here. Please reach out to our Customer Care team by emailing Support@4moms.com so that we can help troubleshoot or provide a replacement part. Quality is our highest priority, and we'd like to make this right.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
i had worst experience with this bassinet
on December 14, 2020
Posted by: hmmn family
my bassinet had replaced 3times and three times it had broken on that day i don't what to do i am done dealing with this broken staff
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, December 17, 2020
Hi hmmn family. We apologize for the way less than awesome experience you’ve had with the mamaRoo sleep bassinet and the inconvenience to both you and your little one that has resulted. We see that you’ve been in contact with our Customer Care team and they are assisting you. Please continue to work directly with them for any additional needs you have.
Best,
Alisha
Best,
Alisha
Written by a customer while visiting 4moms.com
Customer Rating
1
App is terribly frustrating
on February 21, 2021
Posted by: J. Morand
from Illinois
We got the bassinet because of the app function and the ability to set a timer. We set up the bassinet which was very easy, but the Bluetooth would not connect to either my husband's or my phone. We both have newer phones, which apparently is a problem. We finally got it connected to an older phone we had lying around, but now the bassinet is on its phone instead of being on one that we actually use. We are very disappointed in the software for this app, since we paid so much for the bassinet. We are hoping the app continues to work on the older phone, and hopefully the software will catch up with the newer phones. :(
No, I would not recommend this to a friend.
Response from 4moms.comBy Laurie, Customer Care, February 23, 2021
We're sorry for your frustration with our App. We're aware and our developers are working on fixing it as a priority.
Written by a customer while visiting 4moms.com