Customer reviews from 4moms.com
4moms - mamaRoo sleep bassinet - birch
Average customer rating
3.6
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
224
4 Stars
63
3 Stars
41
2 Stars
37
1 Star
102
66%of customers recommend this product.
(
270 out of
410)
Customer Reviews for 4moms - mamaRoo sleep bassinet - birch
Customer Rating
1
Don’t buy!!!
on June 26, 2024
Posted by: Unhappy Grandmother
I bought this for my new grandson. He is now 4 months old and it stopped working. This company has been everything BUT helpful!!!! I would recommend getting any other product but this one!
No, I would not recommend this to a friend.
Response from 4moms.comBy Kaitlyn, Customer Success, June 27, 2024
We're so sorry to hear that you are having trouble with your 4moms® MamaRoo Sleep® Bassinet. We don't have any record of a claim associated with your email address. If you haven't already, please reach out to our Customer Care team at support@4moms.com so we can assist you.
Written by a customer while visiting 4moms.com
Customer Rating
2
Extremely loud with vibration on
on March 5, 2020
Posted by: Sorrell
from Las vegas
Would've been the best product. How could you guys put a product out that's not 100% great? As soon as you turn the vibration on it grinds against the plastic and makes a loud noise over and over. And it looks like other people have the same problem. I put two stars because it's easy to assemble and it rocks great. But the vibration is a major LOUD issue. You can hear it throughout the house. Don't recommend.
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, October 19, 2020
Hi Sorrell! We know it’s been a few months, but we wanted to thank you for your open and honest feedback and provide you an update on the steps we’ve made to address this issue.
Quality is, and always has been, our highest priority. Because of feedback like yours, we were able to identify the reason for the sound issue you describe. It was caused by a variation in the vibration mode. We made the decision to remove this mode and pulled back the previous version of the bassinet from ALL of our retail partners. This change has remedied the sound issue that you encountered.
Again, we apologize for the negative experience. We also wanted to thank you for shining a light on the issues around our new bassinet. And for helping us provide the best product experience possible. Please feel free to reach out to us directly with any other thoughts and feedback!
Best,
Alisha
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03/06/2020 07:44:06 CST
We're sorry to hear you 're experiencing an issue with your 4moms mamaRoo sleep bassinet, Sorrell.
A member of the 4moms Customer Care team will be reaching out to you today for assistance.
Quality is, and always has been, our highest priority. Because of feedback like yours, we were able to identify the reason for the sound issue you describe. It was caused by a variation in the vibration mode. We made the decision to remove this mode and pulled back the previous version of the bassinet from ALL of our retail partners. This change has remedied the sound issue that you encountered.
Again, we apologize for the negative experience. We also wanted to thank you for shining a light on the issues around our new bassinet. And for helping us provide the best product experience possible. Please feel free to reach out to us directly with any other thoughts and feedback!
Best,
Alisha
-----------------------------------------------------------------------------------------------------------------
03/06/2020 07:44:06 CST
We're sorry to hear you 're experiencing an issue with your 4moms mamaRoo sleep bassinet, Sorrell.
A member of the 4moms Customer Care team will be reaching out to you today for assistance.
Written by a customer while visiting 4moms.com
Customer Rating
1
Sound stopped working
on April 30, 2020
Posted by: Brianna
from Texas
I’ve had this bassinet for about a month now. Since I’ve had it, the sound would shut off after about 5 minutes. Just yesterday, the sound completely stopped working. All the high ratings are mostly from parents that received this item for free. I do NOT recommend this bassinet.
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, October 14, 2020
Hi Brianna!
We know that it’s been a few months, but we wanted to thank you for your feedback and follow-up to let you know that we have fixed this sound issue. We have updated the sound chip to ensure the white noise (and all other sounds) worked as they should.
We also wanted to let you know that the positive reviews are real people that have used and loved the product. As part of our marketing program, we do seed the product with testers and influencers, but they are required to disclose that they received the product from us for free in their write-ups.
We hope that you and your little one are getting the sleep you both deserve.
Best,
Alisha
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04/30/2020 11:48:29 CDT
Hi, Brianna. We're so sorry this has happened, and understand your frustration. Quality is our highest priority, and we'd like to make this right. Please reach out to our Customer Care team by emailing support@4moms.com, so we can help troubleshoot or provide a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
We know that it’s been a few months, but we wanted to thank you for your feedback and follow-up to let you know that we have fixed this sound issue. We have updated the sound chip to ensure the white noise (and all other sounds) worked as they should.
We also wanted to let you know that the positive reviews are real people that have used and loved the product. As part of our marketing program, we do seed the product with testers and influencers, but they are required to disclose that they received the product from us for free in their write-ups.
We hope that you and your little one are getting the sleep you both deserve.
Best,
Alisha
--------------------------------------------------------------------------------------------------------------------
04/30/2020 11:48:29 CDT
Hi, Brianna. We're so sorry this has happened, and understand your frustration. Quality is our highest priority, and we'd like to make this right. Please reach out to our Customer Care team by emailing support@4moms.com, so we can help troubleshoot or provide a replacement.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
Does not work
on December 27, 2020
Posted by: Stef2229
from Pa
We bought this for our son who is now four months old. Weight is 15 pounds(well under the 25 pound weight limit obviously). We and he loved it while
It worked but now(actually has been going on for over a month but no one will respond to my emails) every time we try to turn it on for the motion it moves for two to three seconds and immediately stops. The button lights blink and flash. We have unplugged it, Plugged it back in, we’ve tried everything. It will work if our son is not in it(but what’s the use for it then right?) also when it does run(again the baby not in bassinet) it’s like it stutters when it moves, I’m not sure how else to explain it better. It seems that the motor is going out. The only thing that does work is the white
noise. I’m very disappointed in this. So much money down the drain and have had zero help. Not to mention my mamaroo chair is doing the same thing. I don’t recommend to anyone anymore because I have read SO many reviews where this is happening.
It worked but now(actually has been going on for over a month but no one will respond to my emails) every time we try to turn it on for the motion it moves for two to three seconds and immediately stops. The button lights blink and flash. We have unplugged it, Plugged it back in, we’ve tried everything. It will work if our son is not in it(but what’s the use for it then right?) also when it does run(again the baby not in bassinet) it’s like it stutters when it moves, I’m not sure how else to explain it better. It seems that the motor is going out. The only thing that does work is the white
noise. I’m very disappointed in this. So much money down the drain and have had zero help. Not to mention my mamaroo chair is doing the same thing. I don’t recommend to anyone anymore because I have read SO many reviews where this is happening.
No, I would not recommend this to a friend.
Response from 4moms.comBy Gee, Customer Care, December 29, 2020
Hi Stef2229. Thank you for your review of the bassinet. We're sorry to hear you're continuing to have trouble. We haven't received a response from our last email to you on 11/23. If you would, please respond to that email and Customer Care will continue assisting you, right away.
Best,
Alisha
Best,
Alisha
Written by a customer while visiting 4moms.com
Customer Rating
5
The best features
on January 17, 2021
Posted by: Ashley
from Georgia
Hello! My sister was gifted this bassinet and I wanted to write a review for her because I watched my nephew a great deal of times as she is a Nurse that works overnight, and it takes a village to raise a child. I helped her purchase this because she didn't get much rest with her husband being in the military, and a whining baby. Let me tell you the rock motion was amazing and he would sleep for 4-5 hours because of course he is a breastfeed baby. I am now pregnant and wouldn't mind having one myself ( just very expensive). Which I added to my baby registry. The only thing I didn't like as much is it would cut off every 4 hours waking the baby. Other than that this the best thing for moms. Great job :)
I would recommend this to a friend!
Response from 4moms.comBy Laurie, Customer Care, January 19, 2021
You can’t see us Ashley, but we’re smiling right now. The 4-hour shut-off feature is standard across our mamaRoo products. In the bassinet it’s designed to help begin the transition from bassinet to crib. It does take a village and we’re happy to be a part of it. #AuntsROCK!
Written by a customer while visiting 4moms.com
Customer Rating
1
Not so great.
on April 9, 2021
Posted by: Anonymous
from Pa
It shuts off constantly and when it does it doesn’t want to turn back on, we have to keep unplugging it and plugging it back in. Sometimes we have to do that multiple times before it starts working again. When you press one of the rocking settings it jerks really hard. Not the greatest product for the money.
No, I would not recommend this to a friend.
Written by a customer while visiting 4moms.com
Customer Rating
1
DONT DO IT!!!!!!
on April 21, 2024
Posted by: Dawn
from Lima Ohio
WASTE OF MONEY! At first it was great but literally shuts off all the time. Only used for a month before it started doing so. Very disappointed because I wanted this so badly.
No, I would not recommend this to a friend.
Response from 4moms.comBy 4moms, Customer Success, April 22, 2024
We're so sorry to hear this, Dawn. We sent an email to you so that we can initiate a warranty claim and get you up and running again ASAP.
Written by a customer while visiting 4moms.com
Posted by: Jess
from FL
Verified Purchase:Yes
Do not buy product even thought the product seems expensive it’s very cheap not worth the buy. Just like their other products the knocking when in any motion is ridiculous so very loud the machine itself sounds like it will over heat.
No, I would not recommend this to a friend.
Response from 4moms.comBy Jennifer, Customer Care, April 29, 2024
We're so sorry to learn of your experience with the bassinet. I see you're working directly with Ashley from our Customer Care team regarding this issue. Please reply to her email at your earliest convenience.
Written by a customer while visiting 4moms.com