Customer reviews from 4moms.com
4moms - mamaRoo sleep bassinet - birch
Average customer rating
3.6
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
224
4 Stars
63
3 Stars
41
2 Stars
37
1 Star
102
66%of customers recommend this product.
(
270 out of
410)
Customer Reviews for 4moms - mamaRoo sleep bassinet - birch
Customer Rating
2
Not worth the cost
on August 4, 2020
Posted by: Steph
from MN
Pros: it has motion and built in sounds
Cons: Speeds higher than level 2 make loud mechanical noises.
Vibration mode sound terrible like something is grinding inside about to break and very loud.
Sheets are proprietary, very expensive and feel rough and cheap.
Bluetooth connection only works about 20% of the time.
Maximum motion time of 4 hours. Stops just in time to wake your baby at 2am, yay!
Cons: Speeds higher than level 2 make loud mechanical noises.
Vibration mode sound terrible like something is grinding inside about to break and very loud.
Sheets are proprietary, very expensive and feel rough and cheap.
Bluetooth connection only works about 20% of the time.
Maximum motion time of 4 hours. Stops just in time to wake your baby at 2am, yay!
For the cost of this thing it seems rushed to market and not worth it. I’m very disappointed in what I got for $350. This product should have been like $199 or less. I can’t even use over half the features (Bluetooth, vibration, high levels of motion.)
No, I would not recommend this to a friend.
Response from 4moms.comBy Alisha, Customer Care, August 5, 2020
Hi Steph. We're sorry to hear you've had a less than awesome experience. Quality is our highest priority. We'd like to gather more details from you and get you up and running. If you haven't already, please reach out to the Customer Care team by emailing Support@4moms.com.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Posted by: Raman79
Verified Purchase:Yes
It’s amazing!!! It mimics the natural human swing that actually puts the baby to sleep, it’s a easy setup unlike any other bassinet on the market it was worth the Waite and I recommend this to anyone looking for a peace of mind and for some sleep
I would recommend this to a friend!
Written by a customer while visiting 4moms.com
Posted by: Mel
from Midland, mi
Verified Purchase:Yes
Overall good product. Intermittent issues connecting to bluetooth
I would recommend this to a friend!
Written by a customer while visiting 4moms.com
Posted by: Erica
from Chicago
Verified Purchase:Yes
It would be amazing if it had a warmer for the baby. (Temperature control)
I would recommend this to a friend!
Written by a customer while visiting 4moms.com
Customer Rating
1
How can they send a product without knowing if it
on August 24, 2020
Posted by: Sara camargo
from California, CA
Verified Purchase:Yes
I was not able to use the bassinet. IT was never working from the beginning. The bassinet needs a lot of quality control.
Response from 4moms.comBy Alisha, Customer Care, August 24, 2020
Hi Sara. Thank you for providing this feedback. We're sorry to learn you've experienced an issue with your mamaRoo sleep bassinet. Ashley in Customer Care has replied to your message to make this right and get you up and running.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Best,
Alisha
Due to CV-19 our response times are slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com
Posted by: Tony
from Chicago IL.
Verified Purchase:Yes
Takes a lot of stress away when you can get a good night's sleep.
I would recommend this to a friend!
Response from 4moms.comBy Moyer, Customer Care, August 25, 2020
We're so glad that the mamaRoo sleep bassinet has become your stress reliever, Tony! Cheers to more sleep for both you and baby.
Best,
Sam
Best,
Sam
Written by a customer while visiting 4moms.com
Customer Rating
4
Malfunction
on August 28, 2020
Posted by: Linzlei
from Frankfort, IL
We have been using our mamaRoo since May and our daughter loves it, but last night it just completely malfunctioned and stopped working. It turns on fine, but when you try to start it the motor makes a funny noise and all the lights on the screen just start blinking. Please advise on how to request a replacement.
I would recommend this to a friend!
Response from 4moms.comBy Moyer, Customer Care, August 31, 2020
Hi, Linzlei. We're sorry that this has happened. Quality is our highest priority, and we'd like to make this right. Please contact our Customer Care team by emailing support@4moms.com so we can directly assist you.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply to your email as quickly as we can.
Best,
Sam
Due to CV-19 our response times are slower than usual. We will reply to your email as quickly as we can.
Written by a customer while visiting 4moms.com
Customer Rating
1
Not Worth The Money
on August 28, 2020
Posted by: Danielle00
from Kansas
We Purchased This about 1 1/2mnths ago. It worked so well at first. But now when we turn it on it makes this super loud mechanical noise, super disappointed because the price we paid I’d expect it to work so much better
No, I would not recommend this to a friend.
Response from 4moms.comBy Moyer, Customer Care, August 31, 2020
Hi, Danielle. We'd like to learn more about what's happening here. Quality is our highest priority, and we'd like to make this right. If you haven't already, please contact our Customer Care team by emailing Support@4moms.com so we can better assist you.
Best,
Sam
Due to CV-19 our response time is slower than usual. We will reply as quickly as we can.
Best,
Sam
Due to CV-19 our response time is slower than usual. We will reply as quickly as we can.
Written by a customer while visiting 4moms.com