Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
5
Great, as usual.
on February 27, 2021
Posted by: BobRJDCPA
I have been using TurboTax since 1988. Even though my situation is somewhat complex, I have found that TT is easy to navigate and always accurate.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you TurboTax Deluxe - Smooth Tax Prep Year
on February 27, 2021
Posted by: Simply2020Unbothered
I cannot live without this product because provides me with the comfort and assurance that my 2020 taxes are prepared properly!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using forever - Wonderful!
on February 27, 2021
Posted by: EddieSF
I use the deluxe version because I have some rental property and some foreign income. Works like a charm.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was the most unhelpful software ever
on February 27, 2021
Posted by: Kim D 2
I have used Turbo Tax for years, and I have never had an issue until this year. Your system, changes you made, links to your pages to pay the state filing fee were a nightmare. I never write reviews but I could not ignore how horrible this experience was. And normally I ask for you to walk me through everything, and yet, I had to enter and review each subject on my own. Highly disappointed!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time using this
on February 27, 2021
Posted by: Jimmys 71 VW
First time I used this software to file taxes. It was quick and easy, just entered all my information and less than 2 hours I was finished. I recommend this software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible. Error in program added an extra 3 hours
on February 27, 2021
Posted by: Porter Long
Error would not let me submit my taxes. It said "Accrued market discount should not be 0. Enter amount disallowed under was sale rules..." but it wouldn't let me change the values! After researching everywhere I finally figured out how to fix it but had to go through thousands of transactions to find specific ones to manually delete the values under 49 cents to zero. Tedious and a time waste! Will not be using turbo tax again. Would like a refund for my time wasted fixing this problem which should not have existed in the first place.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hey I know you already gave us money...
on February 27, 2021
Posted by: mildly annoyed customer
Hey I know you already gave us money, but we need more in order to efile for your state, even though your state won't charge us a thing to E-file. Terrible business platform!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not so great when my tax return was rejected
on February 27, 2021
Posted by: goma123
My California tax return was rejected for 2020 tax year (I used Turbotax for my tax return in my past 5 years as well and this was the first rejection I got and I didn't any complaint until recently).
The TurboTax showed me what happened and what to do but it wasn't enough for me to re-file my tax return with confidence. The good thing was TurboTax just told me that I would just need to update TurboTax after a date indicated by the Turbotax and would re-submit. but it wasn't clear how I can know the TurboTax update was really installed on my PC, what was wrong exactly in my tax return and why it went wrong.
So, it would be great if it can show me how I can check the update is installed on my PC.
Also, it would be great if I can know more details of the rejection.
The TurboTax showed me what happened and what to do but it wasn't enough for me to re-file my tax return with confidence. The good thing was TurboTax just told me that I would just need to update TurboTax after a date indicated by the Turbotax and would re-submit. but it wasn't clear how I can know the TurboTax update was really installed on my PC, what was wrong exactly in my tax return and why it went wrong.
So, it would be great if it can show me how I can check the update is installed on my PC.
Also, it would be great if I can know more details of the rejection.
Written by a customer while visiting turbotax.intuit.com