Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
1
could not file MA
on February 23, 2021
Posted by: vinnie75
could not file MA even though I was charged for it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is expensive
on February 23, 2021
Posted by: 2017 Escape
It was always making me backup. No longer supports my Mac.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
grest product!
on February 23, 2021
Posted by: Craym
Have used it for years. always a great way to file taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very user friendly
on February 23, 2021
Posted by: Goober 1
If a 70 year old man can use it, anybody can!!!! 20 year turbo user
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2021 Federal & State Income Tax
on February 23, 2021
Posted by: Nic_beh
The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank.
I will not use Turbo Tax again, because of these fees.
I will not use Turbo Tax again, because of these fees.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is an Excellent Product
on February 23, 2021
Posted by: Customer for Life
I've used Turbo tax for all of my professional career in filing taxes. It is intuitive and easy to use. I've never had any problems in using this product. I would recommend to any that is even a novice in filing a simple personal tax return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Review For Errors Needs Work
on February 23, 2021
Posted by: MN Mark
Overall, Turbo Tax is a pretty good way to file but there are frustrating problems with the way certain errors are overlooked by the software until the very last step when you are attempting to transmit your Federal and State e-file returns. Perhaps this is an issue specific to the MN state portion of Turbo Tax, but it's been a problem for two filing years in a row and really needs to be corrected.
Basically, the error is extra characters in a "numeric only" field (State Payer ID Number) from an imported 1099 document. The error shows up on both the Federal and State returns but is not "caught" until the software checks the State return. Yes, you can override the specific field to correct the entry but the error is still on the Federal return and the instructions provided by the software to correct the problem need to be a bit more specific. Plus, you can't file your returns with an active "override" field.
Bottom line: these errors should be found by the software before beginning a State return, not after clicking "Transmit Returns" and the process not going through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Experience
on February 23, 2021
Posted by: 161 Carl
Overall Turbo Tax 2020 performed well. The only issue I had was finding out information on the search function. It said there would be a "Jump to" option once you got to your search answer. It was never available and I had to go through all the steps to find the location that I was looking for.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com