Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
5
TURBOTAX DELUXE
on February 22, 2021
Posted by: SAINT1 JOHN2
IT IS EASY TO UNDERSTAND AND VERY HELPFUL I TELL MY FRIENDS ABOUT IT
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
For and only tax filing program I use
on February 22, 2021
Posted by: Collie05
Program offers to walk user through every step or allow one to select income and deduction information to include; valuable when one has more experience filing tax returns and using Turbotax in subsequent years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Exerence
on February 22, 2021
Posted by: mghins92
Easy to use and guides through each category. Advises of possible deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax gets lost going in circles
on February 22, 2021
Posted by: NW45
I have been using TurboTax for over 20 years - and this ranks as my poorest experience. I found the software awkward - and it frequently got lost in loops that were difficult to break. The help function was very poor - unable to find help - needed to find my own way out. For example - it did not add my itemized deductions and demanded I file with a Standard Deduction - took quite a while to reboot the program to get it to recognize the error.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Worst Experience with Turbo Tax in 20 years
on February 22, 2021
Posted by: Sheralf
I've been using Turbo Tax for at least 20 years and this year was horrendous. While I'm sure I will use it again next year, the Turbo Tax dialogue was so confusing this year. Example: We owed the IRS for money. I selected E-file (which I do every year), I picked 4/4/20 as the date to debit our account. The button on the bottom of the screen said "CONTINUE", so I did. I printed the normal forms I always print and the button the bottom said to continue to E-file. So I did. The next dialogue box said Great, you're all filed and the IRS should process in two days... What happened to the 4/4/2020 date I selected??? Not a big deal, but I wasn't impressed with their software this year. Sorry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Unable to efile - again this year
on February 22, 2021
Posted by: Anonymous
While using turbo tax is a nice way to complete a return, for some reason I was unable to efile it again this year. They say the AGI was not correct but it is exactly what was filed by mail last year. Frustrating and once again I've paid to efile the state and can't.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nothing but Turbo Tax
on February 22, 2021
Posted by: EP65
I have been using Turbo Tax for over 10 Years Love it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY TO USE
on February 22, 2021
Posted by: sailor3688
Had no problem navigating through a complicated return
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com