Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
5
Easy to find in store
on February 6, 2021
Posted by: crochetgirl
It is helpful to have each section reviewed so nothing is missed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy enough for a 72 year old
on February 6, 2021
Posted by: Segna
The step by step process is perfect to make sure I don't miss anything. Have used your product for more than twenty years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Two Problems This Year
on February 6, 2021
Posted by: FCH Jr
As usual, for the last 25+ years, all went well until the review section, and my attempts to print my forms for my records and e-file. The program, for some reason, decided that I had not properly filled out a NONEXISTENT W-2 form, this was strange as I have not filed a W-2 form for the last 6 tax years. I 'Continued' around this 'Glitch', that was requiring a Zip code and State abbreviation on the otherwise blank W-2 until I got to the e-filling when it would not file until I entered a Zip-Coed and State on that blank W-2 form. It then allowed the e-filling to go on to completion! Then I tried to print my forms and all I got was the Preview pop-up box, I tried to open the 'Print Center' button with the response that there were "Errors" on the forms! I finely reopened the 'Preview' Pop-UP and used my print screen to get my hard copies. All of the above is NOT normal for your product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax 2020
on February 6, 2021
Posted by: Woodworker Ed
We did it all ourselves. The Help text is TOO small and not very detailed; no references to IRS Publications for guidance.. Entering information sometimes stalls the program. There should be an hour glass or some tell tale that the program is waiting to respond.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Product - Expensive fees
on February 6, 2021
Posted by: RayC902
The product is good and easy to use. The fees for filing are too high.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Not As Easy Anymore
on February 6, 2021
Posted by: MarkW12
TurboTax used to be a quick and easy experience I completed in half an hour. This one just took two hours to complete. The W-2 didn't transfer and there was no 'try again' option. I kept reentering same information over and over. (Didn't you copy all of that from last year's return?)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product is easy to use but issue resolution is not
on February 6, 2021
Posted by: MLA2
Product is easy to use but issues with account recovery is very challenging.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Why does the program update after I've filed?
on February 6, 2021
Posted by: Carroll1200
I had to re-open TurboTax after a rejection from the IRS. Not only did the program ask me to activate and re-enter the activation code (I've already done that!) but it also did a program update (I've already filed - I wouldn't think I need an updated program). It updates every time I open it - aggravating.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com