Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
3
Download and MANY update attempts were awful
on May 7, 2021
Posted by: Outdoor Adventurer
I'e been using Ttax for 33 years. This was the worst experience ever. It took 6 or 8 tries for the initial download after purchasing. I went round and round and round trying to update everything so that I could even ENTER all of my pertinent information. As a long-time user, I'm disappointed with this year's release, though, I suppose that all of the crazy back and forth tax changes haven't helped the situation. Hoping for better luck next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Review
on May 7, 2021
Posted by: ERG2
Turbo Tax is easy to use. My question was quickly answered
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fees and Add-ons
on May 7, 2021
Posted by: Mark0000
I knew they would charge for e-filing a state return, but $45 dollars to debit my account to pay my federal amount due, upgrade buttons for features I do not need. I think it will be my last year with turbotax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Lot of bugs + Tack on costs
on May 7, 2021
Posted by: pburtco
Why does state cost $45 and $25 to efile? Why isn't it included in original cost?????
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great until the end
on May 7, 2021
Posted by: Dalemed
I'm a longtime user of TurboTax and have always been very happy with it. This year wasn't an exception until I tried to transmit my Federal and State returns and they wouldn't go. The program kept telling me I needed to update the program. The program kept telling me no updating was required. I tried restarting the TurboTax program, restarted the computer, and everything else I could think of. Finally after a couple hours of messing around, the program updated and then I could send the returns.
Throughout the ordeal, I tried to find contact info for Intuit Turbotax support and couldn't find any. I did review old messages on a TurboTax forum but didn't find any current ones with my problem. They were all a year old and their suggestions didn't work!
Throughout the ordeal, I tried to find contact info for Intuit Turbotax support and couldn't find any. I did review old messages on a TurboTax forum but didn't find any current ones with my problem. They were all a year old and their suggestions didn't work!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly!
on May 7, 2021
Posted by: SRethaford
I appreciate the simplicity! Very easy to understand and use!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A valuable tool but it seemed "Buggy" this year
on May 7, 2021
Posted by: Darlene9
I use Turbo Tax every year. It is a great application and easy to use. The last two years it seems to be more "buggy" than usual. Several times it left me hanging with a blank page. Luckily, I found a user quorum for a workaround. I had to go back into the program as an administrator. One shouldn't have to do that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used Turbo Tax for many years
on May 7, 2021
Posted by: Sidalone
Keep getting messages that I haven't filed although I have message that they were accepted 2 months.
Written by a customer while visiting turbotax.intuit.com