Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
4
A Few Blips
on April 16, 2021
Posted by: Jennifer Tick
I've used TurboTax for years (maybe decades) and this year I had a little trouble navigating within the software to correct errors resulting from Covid19. I was finally able to correct the error and file my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy program to use and have no problems with it.
on April 16, 2021
Posted by: Ronga2
Easy to use. Am confident about the results. Have used Turbo Tax for last 10 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Only gets worse each year!
on April 16, 2021
Posted by: VeryDisappointed Customer
I have been using Turbo Tax for more than 30 years and this was the worst experience
ever!
ever!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Faith in "Best Refund" LOST + software issues
on April 16, 2021
Posted by: Patrick506
Turbo tax has a lot to offer, but failed me big time this year. It blatantly miscalculated my best return on a credit vs deduction which would have cost me hundreds of dollars if i had not caught it and manually overridden it. Later on when i finally got to filing, i discovered that the extra $10 i spent to get deluxe + "one free state" was entirely wasted. That extra $10 gets you a free state to print. If you plan to e-file, you will pay out the $25 fee anyway. Total waste. After getting over that frustration, i discovered that when trying to file i was getting an internet transmission error. After troubleshooting for hours, i had to give up and come back. I ended up calling support and after turning off my firewall and reinstalling the product (about an hour total time) I was finally able to file. Overall, terrible experience. My faith in Turbo Tax's ability to get me my best refund has been lost, and my frustration with the costs is at its height.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax phone-support have room for improvement
on April 16, 2021
Posted by: Customer312
The electronic voice system is the worse I had ever experience in my entire adult life. The path to speak to someone SHALL be easy. That alone is making me question if I want to stay with Turbo tax or move on to something new.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Cumbersome
on April 16, 2021
Posted by: Galen101
Parts of program very confusing instructions. They assume you know all of the investment terms and forms. Sections for info not clearly labeled ie. different 1099 forms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax lacking
on April 16, 2021
Posted by: Paco304
With a degree in Accounting and 15 years of experience filing hundreds of returns I can tell you that this software (25 years as a developer) is even worse than TaxAct.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy and fool proof
on April 16, 2021
Posted by: mhancock
been using turbo tax since 2009 and will continue as long as i can
Written by a customer while visiting turbotax.intuit.com