Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.4
(16,643 Reviews)
Rating breakdown 16,643 reviews
5 Stars
11,489
4 Stars
2,837
3 Stars
1,115
2 Stars
568
1 Star
634
Customer Reviews for Intuit - TurboTax Deluxe Federal + E-File 2020 (1-User) [Digital]
Customer Rating
5
Magnificent
on March 28, 2021
Posted by: Conskeptual
Straight forward and user friendly, walkthrough save fee on tax account.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Quality
on March 28, 2021
Posted by: Brandoc58
Updates with last government changes made in order to file correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is very good.
on March 28, 2021
Posted by: RGregS2021
I've used Turbo Tax for over a decade and have never had a problem. I don't have any fancy or difficult tax issues that require a tax specialist, so, Turbo Tax has helped my family just fine. However, if I did have special tax issues, I'm sure Turbo Tax can handle those too.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Ripoff
on March 28, 2021
Posted by: CJ4444444444444
Had to download a program and ended up with a lower return than when on the web
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Double Entry is a drag
on March 28, 2021
Posted by: Engineer 2187
Overall, Turbotax is as great as it is every year, and I'm sure I'll use it again next year.
My only suggestion is have the programmers find a way to carry over info if it needs to be entered twice. It does this for the W-2 which is great, but there were a couple other times where I had to enter my info multiple times. Worst offender was my direct deposit account and routing number. It asked if I wanted to use the same as last year for federal - I said "Yes". The next page asked me to re-enter all the information....ok, good to double check. Then a couple clicks later when I was filing states it asked me for the same numbers AGAIN! I know it's only a few numbers to enter, but give us a break. We all hate doing our taxes and are in a generally crappy mood - we don't need any added frustration. :)
My only suggestion is have the programmers find a way to carry over info if it needs to be entered twice. It does this for the W-2 which is great, but there were a couple other times where I had to enter my info multiple times. Worst offender was my direct deposit account and routing number. It asked if I wanted to use the same as last year for federal - I said "Yes". The next page asked me to re-enter all the information....ok, good to double check. Then a couple clicks later when I was filing states it asked me for the same numbers AGAIN! I know it's only a few numbers to enter, but give us a break. We all hate doing our taxes and are in a generally crappy mood - we don't need any added frustration. :)
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is GREAT
on March 28, 2021
Posted by: Leigh50
It was fast and easy. I also trust Turbo Tax. I will use it again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on March 28, 2021
Posted by: AGuz
Easy to use and gave me my maximum return. Will continue to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is excellent
on March 28, 2021
Posted by: Maxc411
easy to understand and very educational with all the new taxes implemented
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com