Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
3
Theres always something
on July 20, 2021
Posted by: 3rdeyeclutch
Its perfect, just allow the option for text messages to say "new message" along the notification tab instead of showing the whole message verbatim in the stock messaging app. Its annoying that i have to use a 3rd party texting app just for that. Also the notification settings are very confusingAlso, please make it easier to empty the trash permanently in google drive
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 20, 2021
We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 5.
If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
4
Great except for one software glitch.
on July 21, 2021
Posted by: Tiana
The phone is doing something weird where it will only light a phone call be through the phone instead of through Bluetooth. If you reset the Bluetooth device then the phone works again.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Average
on July 22, 2021
Posted by: Steve_O
The pixel 5 is nothing more than an average phone with it's share of glitches on Android 11. I upgraded to Android 12 beta to get past some of those, and it worked, mostly (it is beta). Ultimately, not impressed with this phone. I still have a pixel xl that functions better/normally and replaced my lost/stolen pixel 3 xl (which was also great) with this one. For the money, I should have purchased another pixel 3 xl for temporary use and purchased a pixel 6 pro/xl when they become available.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 22, 2021
We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 5.
If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Love it!
on July 22, 2021
Posted by: Sarah
I love the pixel. I just went from a 4 to a 5. The ease of use is phenomenal. All my stuff, imported with no problem! Very user-friendly interface. Camera is great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Pixel 5
on July 23, 2021
Posted by: Steph
Upgraded from the Pixel 1, that's how long the phone worked for! Love it, have had an issue getting a case.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
So far so good
on July 23, 2021
Posted by: Carl V
Only had the phone for a week. Still getting used to the difference from Samsung. Only issue is network connection. With Samsung had barely 4G, with this phone it keeps changing from LTE to 3G to no signal. Everything else is good.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great phone, I have tried them all
on July 23, 2021
Posted by: bradley
This in my opinion is the best phone. I have a business with 70 lines. Every week we have a plan eligible for a new device. I've tried all the flagships. And Iphones. I keep coming back to this. The google phone screen app, the voice recorder, and by far the camera (specific to taking peoples pictures) is why I keep coming back. The google assistant is often used for asking questions and setting timers. It seamlessly connects with all bluetooth devices better than the competition. And ow the battery is actually correctly sized for the phone. Only complaint the sound seems a bit smaller from the speakers and phone voice creates a little vibrating tickle in the phone case.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Upgrade with storage failed to authenticate
on July 24, 2021
Posted by: Anonymous
Issues with passwords n contact updates. My authentication for most apps are giving me errors. All since I changed to this phone.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 28, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your Pixel 5.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC