Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
5
Amazing!
on April 15, 2021
Posted by: Eric
So far this phone is amazing. No extra apps, runs amazingly fast, great battery, charges real fast. 100% recommend.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
At a Glance Should Be Optional
on May 14, 2021
Posted by: Bryan
I really miss the no-button, no-unlock flashlight gesture of my old phone. I loved the smaller size. Battery life is fine. I don't enjoy needing a headphone adapter - I have very nice sound equipment. I didn't want to have to carry around the adapter r pay for several adapters for all my sound hookups. I find it turned out more annoying than I thought it would. Would you all get together and decide where the power vs volume buttons should be? Seems like I switch for every phone. I decided to stick with the new navigation gesture system, and I find it OK, but there should definitely be a way to make it chill temporarily when I use apps that require the left or side edges.My chief disappointment was the At a Glance - a HUGE widget that squats on the home screen. In addition to the Google search bar already glued to the bottom of the screen. I finally had to get another launcher. I appreciate thoughtful options, but there is no reason to make half my home screen choice for me.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
1
Do not buy
on May 19, 2021
Posted by: Diana
I'm returning this phone. So many functional issues that happen all the time, right after receiving the phone. Not worth the money. Extremely frustrated.-Randomly enters a half locked/unlocked state that won't allow me to access my phone for a minute or so, after I put in my passcode.-Poor touch sensitivity, screen doesn't detect my finger a significant amount of the time.-Google Assistant is unreliable.-Sends photos and videos in horrendous quality.-Faulty pixel that comes in and out in the middle of the screen. -A bunch of my messages apparently don't send even though they show as having gone through on my end. Same thing the other way (receiving). I've already looked into it with my service provider and it seems to be nothing on that end. Has only been an issue since getting this phone (previously had Google pixel 3)I had multiple issues with my Google Pixel 3 as well, but thought it was an issue with the specific device. Clearly, the problem is Google Pixel phones overall.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 20, 2021
We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 5.
If you are still experiencing these issues, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing these issues, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Seemed rushed
on April 22, 2021
Posted by: Jeff
I loved my Pixel 2 XL and there's virtually nothing different between these phones.This one is smaller and has 5G (that is debatable if exists) but other than that... Nothing special. I get the general sense that Google was just trying to meet a deadline.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 23, 2021
We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 5.
The best way to compare the Pixel 5 to a previous generation Pixel device is to compare the tech specs. To see the full list of tech specs, please visit: http://goo.gle/specs.
The best way to compare the Pixel 5 to a previous generation Pixel device is to compare the tech specs. To see the full list of tech specs, please visit: http://goo.gle/specs.
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome phone
on April 24, 2021
Posted by: Naruto
Pixel 5 is a really good phone.I like the camera quality.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great phone
on April 26, 2021
Posted by: Tyler
Love the Pixel line and the Pixel 5 is no exception. I've learned that Pixel is more than a device, it's an experience that brings an emotion. This is what sets the Pixel apart. Just wish the screen was a bit larger.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
good phone
on April 28, 2021
Posted by: Aaron
works well without all the extra preloaded carrier apps
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nice but not perfect
on April 29, 2021
Posted by: Linda C
The only problem I am having is that the app icons keep duplicating. Pain in butt to go thru every app to clear cache
I would recommend this to a friend!
Written by a customer while visiting Google LLC