Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
1
Buyers remorse
on April 22, 2021
Posted by: DeLora
This phone is smaller than the last one. It gets really hot fast, and is not user friendly. I won't be getting another pixel!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 23, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
1
Microphone stopped working.
on April 24, 2021
Posted by: Hetch83
Great battery life; like the Google apps I can use with it, but the microphone stopped working.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 26, 2021
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your Pixel 5.
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Overly complicated
on April 26, 2021
Posted by: PixelUser
I have owned Pixel, Pixel 3 and now the Pixel 5. Pro's, no glass back so hopefully won't have to repair another broken back glass. Con's the gestures changed a bunch from the 3 to the 5 and it's been overly complicated. I now have lots of frustration with swipe up and down features. Spell check seems to have gotten worse. Okay Google not as accurate or responsive as the 3. Quality of the feel of the device seems cheap compared to the 3. Very plastic feel. I've been a true Google phone user even before the Pixel with the Nexus, sorry to say I wish I would have spent the extra money on an iPhone 12
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 27, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with changing the way you get around on your Pixel phone, please visit: http://goo.gle/3ekUNR3.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with changing the way you get around on your Pixel phone, please visit: http://goo.gle/3ekUNR3.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent
on April 29, 2021
Posted by: Recurve 426
Switched from a Samsung and I think this phone is ten times better, should have done this sooner
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Bad phone
on April 30, 2021
Posted by: Kakes
Tethering is garbage. Phone call quality terrible. Super downgrade from my old pixel 2xl. Returning.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 3, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
4
Missing a headphone jack and a SD card
on May 5, 2021
Posted by: Derek
Overall this phone is great. I still miss a regular headphone jack and a removable SD card.Otherwise, very happy.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
3
good budget phone
on May 7, 2021
Posted by: techsmarc
only complaints is it needs a better processor and display but for a 700 phone i guess i shouldnt complain the pixel 3 and 4 were better in my opinion
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 10, 2021
We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 5.
The best way to compare the Pixel 5 to another Pixel device is to compare the tech specs. To see the full list of tech specs, please visit: http://goo.gle/specs.
The best way to compare the Pixel 5 to another Pixel device is to compare the tech specs. To see the full list of tech specs, please visit: http://goo.gle/specs.
Written by a customer while visiting Google LLC
Customer Rating
5
One of the best phones I have owned
on June 8, 2021
Posted by: Miguel
This phone is great fast full of functions and useful google tools the screen calls for those telemarketers is one of many features this phone is equipped with and the business dialer the fun wallpapers everything about this phone is great
I would recommend this to a friend!
Written by a customer while visiting Google LLC