Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
3
Gorilla Glass 6, but not on back
on July 1, 2021
Posted by: Unlucky one
The biggest mistake while building a starship to make a big window and glaze it with a fragile glass. Rear camera is covered by such a way cheap glass which shattered after on month of use starting the microphone hole on that window.The rest is great. It is very nice touch, I like that there is no hole on the screen now. Battery life is great too, probably the greatest from the Pixels I used (1, 2, 3XL).
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 2, 2021
We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 5.
If you are still experiencing this issue, we recommend contacting our 1:1 support for repair options. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing this issue, we recommend contacting our 1:1 support for repair options. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Solid Upgrade from OG Pixel XL
on July 2, 2021
Posted by: Mangusman07
Don't listen to the "pro" reviewers out there giving 7/10s - they are comparing against the absolute top hardware out there. This is one of the smallest screens available in newer phones, IP67 rating (submerged in a meter of water for 30 minutes), no uninstallable bloatware, Google's call screening (nearly knocked out all spam for me), solid camera, great battery life. I've recommended to friends who have gotten their phones and agree.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Needs a better camera
on July 2, 2021
Posted by: gonzo_28_
The camera needs to be more better and clearer and a faster wireless charging but I do recommend it!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Speaker already does not work while on speaker
on July 6, 2021
Posted by: Heather
I was disappointed when I received my phone in the mail. I was thinking it was an XL. I find no difference for my google 2 to this phone. Wishing I could sent it back.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 7, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix sound problems, please visit: http://goo.gle/soundissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix sound problems, please visit: http://goo.gle/soundissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Meh
on July 7, 2021
Posted by: Justin
Phone is ok. Sound from the speakers on calls is really bad. Everyone sounds like they are in a hallway. Other than that the phone is pretty good.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 7, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix sound problems, please visit: http://goo.gle/soundissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix sound problems, please visit: http://goo.gle/soundissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Gets the job done.
on April 16, 2021
Posted by: TejRavi
Have used many phones in the past but this is a phone which has what you need and does not have what you do not need.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
bad ideas
on April 15, 2021
Posted by: j kron
Sound while trying to use it like a phone sucks. With the earpiece speaker behind the screen it's like a muffled speaker phone. You're better off just using it as a speaker phone. Not having a back arrow and just using gestures is terrible. They never work. If you just want a phone that works this is not it. I loved my Pixel 2. It seemed faster. This wants to do a lot of stuff in the background I wish it did not.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 15, 2021
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
For help with changing the way you get around on your Pixel phone, please visit: http://goo.gle/3ekUNR3.
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with changing the way you get around on your Pixel phone, please visit: http://goo.gle/3ekUNR3.
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Awful
on May 13, 2021
Posted by: bZakina12
I have had this phone for 6 days and I am leaning towards returning it before my 2 week window. It took 4 days to get it to connect to my work wifi network. When I called IT at work, they just sighed knowingly ( bad sign). The microphone is awful and I have to make international calls often. However, the worst thing is my Pandora App keeps crushing. For some reason, I can't use other apps while listening to YT Music! Oh it took multiple attempts over 2 days to connect all my devices to Bluetooth, whyyy? By far the easiest thing to do was Chrome casting( 1 attempt). Then, there are the general issues of learning how to navigate a new phone which I have figured out. Camera is ok. I have always had Samsung phones and I thought this would be an easy transition. Nope! Not even close. Do NOT get this phone.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 13, 2021
We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 5.
If you are still experiencing these issues, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing these issues, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC