Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
4
Pixel 5
on April 13, 2021
Posted by: Daryl
Would like a bigger screen and a way to get a manual for instructions on how to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nice phone
on April 13, 2021
Posted by: Birger
Nice and compact. Always hate getting a new phone. But after a few days of figuring out the ideocincracies and google searches I'm starting to like it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing phone.
on April 13, 2021
Posted by: Israel D.
Running smoothly everything. The camera takes amazing pictures. Fast processor. Satisfied customer so far. I read some people were having issues with the speakers. In my case , everything is running fine. The speakers sound great. I haven't tried the 5G though.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not pleased
on April 13, 2021
Posted by: kdouglass
I ended up returning the phone after only two days. Everyone I had phone conversations with said I was cutting in and out. Also, I thought the sound was very tin-ey. Also, I use the camera for work a lot and I don't think it is very good for macro photos like my Pixel 2 was.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 13, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
4
Almost perfect
on April 13, 2021
Posted by: Anonymous
I'm coming from a Samsung Galaxy S8 active and have used only Samsung Galaxy S devices the last ten years. Not impressed with any of the current Galaxy offerings, I chose to try something different. I settled on the Pixel 5 for a few reasons. First is the fingerprint sensor on the back. I got very used to that on the S7/S8 and was not willing to give that up. Second, I didn't want a giant phone. Third, I didn't want it to have a glass body. Fourth, I wanted an IP68 rating. Fifth, flat screen. This phone did all those things. I'm very happy with Android 11. I ran the Nova Launcher on my last two Samsungs, but after playing with the UI, I decided pure Android was the way to go. What I don't like is minor. I miss facial recognition and the headphone jack. The gesture navigation is...different and the app drawer is kinda awful. Wireless charging is slower. And the phone's speaker is tinny and hard to hear if it's noisy around you, though the speaker phone is plenty loud.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent
on April 13, 2021
Posted by: John
Fast, beautiful screen resolution, battery lasts days. Syncs great with buds
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Could've done better
on April 13, 2021
Posted by: It is alright
I upgraded from a pixel 3a and the front camera pictures got bad. Back camera didn't improve as much. It wasn't a big improvement as I thought. I'm a little disappointed. There's several glitches I didn't expect. I love the Google software but may be switching after all.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 15, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Where's the Pixel 5XL?
on April 13, 2021
Posted by: Gilbert
The Pixel 5 is an okay phone. Coming from a Pixel 3 XL, I miss the larger screen and all the AR and VR stuff that was available on my Pixel 3 XL. I hope the Pixel 5 manages my battery better. My Pixel 3 XL got busted open by the expanding internal battery. The same thing happened with my Pixel 1. I would give up the waterproof feature on my next phone, if it meant I could replace my batteries whenever I wanted. It may be buyer's remorse, but I would not recommend the Pixel 5.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 14, 2021
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your new Pixel.
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain.
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain.
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC