Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
3
Like the smaller size
on June 30, 2021
Posted by: LindaT
I like the smaller size of the Pixel 5 over the 3xl that I previously had. Transferring apps, files and pictures was seamless after backing up the old phone to Google drive.I did have to setup with sign in on each app.The sound quality is horrible.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, June 30, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix sound problems, please visit: http://goo.gle/soundissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix sound problems, please visit: http://goo.gle/soundissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Great Device
on July 4, 2021
Posted by: MEATLIFTER
I absolutely love the Pixel 5. The form factor is great, performance is solid, everything great.My only beef is the texture of the back of the Sage version isn't the same as the Black version. The Black version has an almost light sandpaper finish, like a light version of the sandstone texture OnePlus uses, while the Sage is very slick.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
4
Nice phone
on July 5, 2021
Posted by: Steve
A very nice phone. Easy to set up. The fingerprint reader only works about 1 out 4 tries. However, placing a case on the phone with an indention for the fingerprint reader helps locate your finger so that it works 9 out of 10 times.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Pixel 5
on July 9, 2021
Posted by: Randy
Needed a new phone. So far it's working great. Easy too use. No problem getting stuff transferred
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Google Pixel 5
on March 4, 2021
Posted by: Lina
I love this phone. It's easy to use with so many features. The camera is awesome. I am a big Google fan! Anything that says Google I LOVE. A must have phone for everyone. Keep up the good work Google.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Very Nice, but missing a key feature
on March 5, 2021
Posted by: Parker M.
I absolutely love almost everything about this device. The only shortcomings that I could find where its lack of expandable storage, lack of a flagship level chipset, and the removal of the two button navigation system, which is my largest issue with the device
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
It Froze in First Month
on March 5, 2021
Posted by: Howar
I like the Google ecosystem . I like having a Pixel phone because A very little bloatware and B you get Android updates right away. I liked Pixel 2XL a lot. Finally on plus side, the Pixel 5 has 5G which is a small plus. On the minus side, I thought I wouldn't care that screen is a little smaller, but I do mind. A screen 6.2 or 6.3 or larger is much easier to see and use. Other minus is, it froze and I had to wipe data Factory Reset. So in one month I had the new phone headache twice, once getting it, once after Reset. 25 passwords to enter, data transfer, and all. Thank goodness I did not trade in my old phone.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 5, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Glitchy
on March 5, 2021
Posted by: experienced user
Overall the phone is alright. I am debating on sending it back and getting something different. I have had both the pixel 2 and a pixel 3. This phone's interface is quite a bit different than the other ones I have had. One thing that has been particularly annoying is the keyboard display for texting, it is very glitchy. It constantly is dropping down like I hit the back key. Another annoyance is the way the back button functions. With a swipe from right to left to go back, what was not considered when designing it that way is that when viewing posts with pictures, you swipe right to left to get through them. This annoying function has definitely been the source of many frustated cuss words over the last few days.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 8, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with changing the way you get around on your Pixel phone, please visit: http://goo.gle/3ekUNR3.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with changing the way you get around on your Pixel phone, please visit: http://goo.gle/3ekUNR3.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC