Customer reviews from Google LLC
Google - Pixel 5 5G 128GB (AT&T)
Average customer rating
4.2
(877 Reviews)
Rating breakdown 877 reviews
5 Stars
499
4 Stars
201
3 Stars
99
2 Stars
36
1 Star
42
78%of customers recommend this product.
(
685 out of
877)
Customer Reviews for Google - Pixel 5 5G 128GB (AT&T)
Customer Rating
5
from like to love
on June 9, 2021
Posted by: vcatalina
I am enjoying the phone and it's feature set very much it's simplicity at it's finest so far. I do however wish it had the audio features of an LG. This is the best alternative as close to my g8thinq as current phones can come.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Horrible
on June 14, 2021
Posted by: Anonymous
My phone freezes and restarts constantly. If I don't watch, it sometimes shuts off and doesn't restart. I'm waiting for a return call from an interview and find my phone is off... The photo and camera apps crash non-stop. I've done the suggested software update and restart with no success in fixing this situation. This phone would be awesome if it would stop crashing.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 15, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome phone!
on June 19, 2021
Posted by: Brandon
I read all the negative reviews before purchasing the pixel 5. I have not had one single problem the others have stated. I had a pixel 2 before this one and the 5 blows it completely out of the water! The battery on this phone is truly amazing! I highly recommend this phone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Jacked Up?
on April 15, 2021
Posted by: Patrick Jordan
Why does it not have a headphone jack!?! Google, please send me some bluetooth earbuds!
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, April 15, 2021
The Pixel 5 does not have a 3.5mm headphone jack, but USB-C headphones are fully compatible.To see the full list of tech specs, please visit: g.co/pixel/specs.
Written by a customer while visiting Google LLC
Customer Rating
1
Feel like something is wrong
on June 17, 2021
Posted by: Anonymous
I loved my last pixel, this one seems to be glitchy, and I have NO idea what to do or why it's like this.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 18, 2021
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your Pixel 5.
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
1
Pixel 5
on June 30, 2021
Posted by: Gary
Don't like it The worst phone that I've ever used or been in contact with
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 30, 2021
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your Pixel 5.
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
1
Pix 5
on May 4, 2021
Posted by: Leebert
To small , cases don't fit. Would love to trade it.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 5, 2021
We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 5.
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
1
Forget it.
on July 2, 2021
Posted by: Michael
Snappy little phone. But if you intend to use a Bluetooth headset or earbuds forget it. I was upgrading from an older Samsung S7. Looking so forward to the Pixel 5 with its wireless charging just like my old Samsung did. And just about the same size too. However what seems to be just about a deal killer is that when I have a Bluetooth headset connected like I often do I will miss any notifications as notification sounds are only played on the Bluetooth only and not the phone speaker if the Bluetooth is connected. So if I don't happen to have my Bluetooth in my ears when I receive a text message it will go unnoticed. This has been a problem since Android 9 and has yet to be fixed by Google. Shame on you Google! Samsung had developed a work around for your poor management of audio channels. Too bad I can't seem to find a way to make it work on a straight Google system. You can do better than this.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 5, 2021
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
To fix Bluetooth problems on your Pixel, please visit http://goo.gle/bluetoothissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
To fix Bluetooth problems on your Pixel, please visit http://goo.gle/bluetoothissues.
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC