Customer reviews from Lutron
Lutron - Caseta Deluxe Smart Switch Kit - White
Average customer rating
4.2
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
12
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
1
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for Lutron - Caseta Deluxe Smart Switch Kit - White
Customer Rating
4
Make an old lighting layout new
on July 31, 2022
Posted by: Gus71977
from Knoxville, TN
This solved the layout problem of the existing switches and bad past rewiring. If replacing existing 3 or 4 way switches I’d suggest using the remote at the most used location as it has a 50% light level button.
I wish there was an easier way to sort through the physical switches as it seems there are specialty switches but hard to ID and buy.
I wish there was an easier way to sort through the physical switches as it seems there are specialty switches but hard to ID and buy.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
3
Okay, but not as good as expected.
on August 1, 2022
Posted by: kb_seattle
from Seattle, WA
I bought this product having experimented with smart lighting for hue and loving automatic dimming on and off for sunsets and nighttime. But bulbs are expensive, especially when there are many connected to a switch - so decided to try caseta. It works, but the app is sorely lacking compared to hue (difficult to program and customize a fade on/off). There is also a notable latency with both the switch and app.
No, I would not recommend this to a friend.
Response from LutronBy Tech Support, October 3, 2022
Thank you for the feedback and we're sorry to hear about your experience. We'll pass it along to our product development and engineering team for future enhancements. If you need additional assistance, please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
5
Finally a system that works!
on August 1, 2022
Posted by: JoeV
from Cary, NC
Finally, a company designed a system that works and is easy to install and set up. Lutron uses an RF Bridge that enables switching commands to reach all parts of my home. Not only that, the functionality is consistent and works flawlessly. On the other hand WeMo and Meross systems do not use a Bridge to distribute commands around you home and their so called "Smart Switches" often loses network connection that has to be reset. But that's no all... Lutron support is excellent with very competent "US Based" support technicians. I am an electronic engineer and the couple of time I called for support, I talked to serious well trained support personnel.
All I can say is "Thank you Lutron for very smart engineering!"
All I can say is "Thank you Lutron for very smart engineering!"
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
5
Great Switches
on August 1, 2022
Posted by: Bob D
from Meridian, Ms.
I’ve added several caseta dimmers and motion sensors to my home. I haven’t had a single issue with any of them and they work perfectly with HomeKit. I highly recommend them for anyone upgrading. Great customer service!
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
1
Unimpressed
on August 4, 2022
Posted by: NYPete
from New York, NY
I have used many different smart switches over the years. After installing I removed and switched to another product. Very unpleased with capabilities of the system. Including the fit and finish of the switches which seems cheaply made, not what I expected from lutron.
No, I would not recommend this to a friend.
Response from LutronBy Tech Support, October 3, 2022
We're sorry to hear that. We'd like to hear more about what happened to see how we can help. Please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Written by a customer while visiting Lutron
Customer Rating
5
Great switch, easy to install and connect to phone
on August 4, 2022
Posted by: sunny
It was easy to install the smart switches, they look and feel great. The install instructions for 3-way weren't as clear and took much longer than I'd hoped for.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
3
glitchy
on August 4, 2022
Posted by: Elvis
from Chino, CA
worked great for a few months bu no longer can connect with Google assistant
Response from LutronBy Tech Support, October 3, 2022
We're sorry to hear that. We would like to hear more from you about your experience to see how we can help. Please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
5
Reliable, flexible, futuristic
on August 5, 2022
Posted by: Richard H.
from Amarillo
I bought this 3 months ago and it is great. If the internet drops out, the switches still function, and the hub hooks back up to internet when power is restored automatically.
I would recommend this to a friend!
Written by a customer while visiting Lutron