Customer reviews from Lutron
Lutron - Caseta Deluxe Smart Switch Kit - White
Average customer rating
4.2
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
12
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
1
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for Lutron - Caseta Deluxe Smart Switch Kit - White
Customer Rating
3
Okay, but not as good as expected.
on August 1, 2022
Posted by: kb_seattle
from Seattle, WA
I bought this product having experimented with smart lighting for hue and loving automatic dimming on and off for sunsets and nighttime. But bulbs are expensive, especially when there are many connected to a switch - so decided to try caseta. It works, but the app is sorely lacking compared to hue (difficult to program and customize a fade on/off). There is also a notable latency with both the switch and app.
No, I would not recommend this to a friend.
Response from LutronBy Tech Support, October 3, 2022
Thank you for the feedback and we're sorry to hear about your experience. We'll pass it along to our product development and engineering team for future enhancements. If you need additional assistance, please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
4
Make an old lighting layout new
on July 31, 2022
Posted by: Gus71977
from Knoxville, TN
This solved the layout problem of the existing switches and bad past rewiring. If replacing existing 3 or 4 way switches I’d suggest using the remote at the most used location as it has a 50% light level button.
I wish there was an easier way to sort through the physical switches as it seems there are specialty switches but hard to ID and buy.
I wish there was an easier way to sort through the physical switches as it seems there are specialty switches but hard to ID and buy.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
5
Very reliable
on July 29, 2022
Posted by: John C
from Salina, ks
After trying other “cheaper” smart switches and having intermittent problems with them, I decided to spend the money on Lutron. Easy to set up and not one reliability issue. Well worth the investment. I have since bought more devices.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
5
Works great, highly functional, a bit expensive.
on July 29, 2022
Posted by: Stan
from Los Angeles, CA
This product works great, it's on the expensive side, but it does everything I was looking for. I would've preferred a product that doesn't require a separate router box to function, but I got this one so I can control my lights either remotely, or on a schedule.
I've used the features a bunch of times to turn the lights on from my phone when I'm not at home. As a bonus, when paired with Alexa, the dimming feature is not limited to 6 preset dimness levels. You can ask Alexa to turn the lights on anywhere from 1%-100%, basically 100 different dimness levels.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
5
Great starter kit!
on July 29, 2022
Posted by: orlandoryo
from Miami, FL
This is my first smart switch and I love it! The look and the functionality are superb. The Pico remote is super useful for the dining table (I'm not lazy but it's really convenient). It works in harmony with Google Home and Home Assistant.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
3
Good, could be great.
on July 29, 2022
Posted by: Nits
from Bay areA
Latency, electronics, software etc are all great and they integrate well with others. However mechanically the buttons get stuck and we’ve had 3 switches that needed to be replaced (out of ~20). 2 dimmers where the off button was “stuck” and the other was a regular switch with sticky buttons.
For how much they cost, this is generally unacceptable.
For how much they cost, this is generally unacceptable.
Also, usability wise they aren’t as great as a regular switch with the tactile feedback/click.
The “smart” features are awesome though. So it’s a trade off.
I would recommend this to a friend!
Response from LutronBy Tech Support, October 3, 2022
We're sorry to hear that. We would like to hear more from you about your experience to see how we can help. Please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
2
works as it should. But there are questions...
on July 29, 2022
Posted by: mike
from Melbourne, Fl
The most important question is - Why does this switch require a neutral to work, when the same Lutron Caseta dimmer switch does not? a vast number of homes do not have a neutral in the switch box. This would explain the many switches returned to stores where they were purchased.
No, I would not recommend this to a friend.
Response from LutronBy Tech Support, October 3, 2022
We're sorry to hear about your experience. Lutron does offer a switch that does not require a neutral, the model number is PD-5WS-DV-WH. This control can be purchased at a local Lutron electrical supplier in your area vs. a retail box store. Please visit www.lutron.com/wheretobuy to find a local dealer. Should you need additional assistance, please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
5
Fantastic smart switch
on July 29, 2022
Posted by: Messdave
from South Florida
Installed three casita smart switch along with the pico remote . I’m very happy with them. Can’t wait to finish our entire home with them.
I would recommend this to a friend!
Written by a customer while visiting Lutron