Customer reviews from lenovo.com
Lenovo - ThinkPad T490 14" Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive
Average customer rating
4.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
76
4 Stars
22
3 Stars
6
2 Stars
2
1 Star
4
91%of customers recommend this product.
(
68 out of
75)
Customer Reviews for Lenovo - ThinkPad T490 14" Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive
Posted by: Atul
Verified Purchase:Yes
Missing the touch screen. Didn't realise that the laptop wasn't touch screen. Too late as I have already loaded up the laptop. Missing that part immensely. I had been previously using work T480 with touch screen and was extremely happy with it. Otherwise would have got a 5* rating.
Written by a customer while visiting lenovo.com
Posted by: Ken B
Verified Purchase:Yes
Works great. Very fast. No issues. Light as a feather.
Written by a customer while visiting lenovo.com
Posted by: Marza
Verified Purchase:Yes
Very happy with purchase. Light weight, fast and does the job.
Written by a customer while visiting lenovo.com
Posted by: Helen
Verified Purchase:Yes
Great product.Easily use.So fast and convenient....
Written by a customer while visiting lenovo.com
Posted by: hopewell
Verified Purchase:Yes
great product at first try, very fast and very quiet
Written by a customer while visiting lenovo.com
Posted by: matt 86
Verified Purchase:Yes
This is a nice laptop. My previous laptop was an x230, and while this one doesn't have as much of the thinkpad feel, it is working well and seems to help a lot with productivity.
It took some getting used to this bright high-contrast screen, but I now find it very nice. The anti-glare is a bit disappointing as I feel it generates maybe even more glare than my previous laptop (although now more of a blurry glare).
The size and weight are nice, and it really does seem to get 8-10 hours of battery life for normal use.
Written by a customer while visiting lenovo.com
Posted by: David Liu
from Toronto, ON. Canada
Verified Purchase:Yes
Very bad quality, disappointed. I bought it 3 weeks ago. The charge stopped charging a few days ago with no reason (we didn't do any damage to it. it looks as good as freshly out of the box). Now the laptop is literally dead lying on my book shelf because it can't be charged . Don't know who to contact.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Customer Rating
1
Worst product and service imaginable from Lenovo
on January 4, 2021
Posted by: Pierre Mineau Consulting
Verified Purchase:Yes
The camera on the computer broke within a few weeks of purchase. I would have left the stars at 0 if possible. Am not getting help from your company. Looks like we will be weeks without a computer under the best scenario - even though we paid for extended coverage. Confusion seems to reign as well as lack of communication between your Sales Department who said we should be entitled to a new machine and your Service Department who cannot do anything for us. I get an email saying a new camera is being shipped - your service person (Andy) says we cannot do the replacement ourselves. Confusion reigns. Tried to speak to someone with any authority - told that might take up to 5 days! Incredible!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 7, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, please consider our Premium Care for on-site support at https://www.lenovo.com/ca/en/premiumcare.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com