Customer reviews from motorola.com
Motorola - One 5G 128GB - Oxford Blue (AT&T)
Average customer rating
4.3
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
141
4 Stars
51
3 Stars
25
2 Stars
11
1 Star
8
84%of customers recommend this product.
(
184 out of
218)
Customer Reviews for Motorola - One 5G 128GB - Oxford Blue (AT&T)
Customer Rating
1
Worst phone very much upset .
on July 6, 2021
Posted by: King
from Sunrise fl
I bought this phone a week ago and it is the worst phone , your phone design is moving backward
No, I would not recommend this to a friend.
Response from motorola.comBy Frank, Motorola Customer Care, July 7, 2021
Hi King,
We're sorry to hear about this. We would like to know more about your experience with the phone so we can help you resolved this matter as soon as possible. Please do check the email that we have sent you so we can discuss this properly. Thank you.
We're sorry to hear about this. We would like to know more about your experience with the phone so we can help you resolved this matter as soon as possible. Please do check the email that we have sent you so we can discuss this properly. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Fast
on July 10, 2021
Posted by: Andy 25
from Plainview NY
I had a galaxy and then upgraded to the one 5g
I like the features etc that this has and love the price.
Motorola customer support was great in helping with a couple of issues i had.
They rock!!?
I like the features etc that this has and love the price.
Motorola customer support was great in helping with a couple of issues i had.
They rock!!?
I would recommend this to a friend!
Response from motorola.comBy Mike, Motorola Customer Care, July 10, 2021
We are thrilled to have you as part of the Motorola family! To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en
Written by a customer while visiting motorola.com
Customer Rating
4
Exactly What I Expected
on July 13, 2021
Posted by: retriever82
from Baltimore, MD
I've had good experiences with my previous Motorola devices and chose this one because it offered good specs for the price with an up to date version of AndroidOS. The Moto gestures are still in place, which is great. I particularly like the 3 finger screenshot and double chop flashlight. My only gripe with the device is that it is difficult to use one-handed as it is longer than any other device I've used before. The additional length also causes the aspect ratio for some apps to be a little off since it doesn't fall into the standard 16:9 ratio. Minor annoyances aside, it's been a great new phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 14, 2021
Hi Retriever82,
Thanks for purchasing our products and we're delighted to hear that you're happy with your purchased and phone's features. We'll relay your feedback to the team and if you need any assistance, please do not hesitate to reach out and we'll be happy to assist you.
Thanks for purchasing our products and we're delighted to hear that you're happy with your purchased and phone's features. We'll relay your feedback to the team and if you need any assistance, please do not hesitate to reach out and we'll be happy to assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Good value
on July 15, 2021
Posted by: Babs
from New York
I've had the phone for a month now and am enjoying the quick responsive movement. The cost for the phone was reasonable for the long battery life and lots of memory. Good value!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 16, 2021
Hi Babs,
Thank you for purchasing this phone. Glad that you gave us a very positive rating and you're satisfied with the phone's features and price. We'd like to hear your story and share it with the Moto G Stylus community: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en.. We love to hear you from there.
Thank you for purchasing this phone. Glad that you gave us a very positive rating and you're satisfied with the phone's features and price. We'd like to hear your story and share it with the Moto G Stylus community: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en.. We love to hear you from there.
Written by a customer while visiting motorola.com
Customer Rating
1
The person can't hear you for the first few second
on July 16, 2021
Posted by: Jo d
from Salt lick ky
Phone is no good had three Motorola 5g and all have done the same things don't buy they are junk
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 16, 2021
Hi Jo d,
We're so sorry to hear that your having a call sound quality issue on your Moto One 5G phone. We stand by our phones and this is something we want to take a look at. Please do check the email that we have sent you so we can further discuss this matter. Thank you.
We're so sorry to hear that your having a call sound quality issue on your Moto One 5G phone. We stand by our phones and this is something we want to take a look at. Please do check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
I love this phone
on July 17, 2021
Posted by: wshelbyc1046
from Vancouver, WA
The Motorola One 5G is fast and has plenty of storage which are the two most important things to me. The speaker is loud and clear. It is big enough to watch movies and videos yet still small enough to not be a problem to carry. The connectivity is strong and clear. Overall this is the best phone I have owned! The other bonus is it is affordable. You get a lot of phone for a very good price! I almost forgot...I am having a blast with all the camera options...and clarity is beautiful.
I would recommend this to a friend!
Response from motorola.comBy Mike, Motorola Customer Care, July 17, 2021
We are glad to see that you love your phone! We sincerely hope you are satisfied with your purchase. If in case you need help, kindly visit our official community page: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en
Written by a customer while visiting motorola.com
Customer Rating
5
Truth - Unflattering and in denial.
on July 18, 2021
Posted by: HappyCorpse
from Duluth, MN
I needed a Long battery, a fast enough chip, a large screen, decent mem, security with updates, and above all NFC.
Here I'll beef a little NFC boy com on move with the times. I work in tech and I'm in the field literally. I need NFC every exchange is moving that way ATM's, Banks, Retail, and even home devices. Why only two...TWO! of your phones enabled. Want to sell more, then enable NFC on every phone.
I got my NFC enabled one and gave it a workover and lo it was everything I wanted except there was one better with a bigger screen and stylus but no NFC. Anyways I worked it over and over and by all the advertising it was right on stat-wise, on-the-money.
I realized one thing since the first MOTO and this one. I have been missing the gestures features a lot. I have recalled all the days using other phones and how in really desperate circumstances quick photos of my tiny tots and emergencies in the dark. How I missed the Gestures features and in the recent weeks it's been a lifesaver and blessing. From working in the depths of a machine to my grandkids running around with the one-time shot.
Never get rid of the gestures and I'll be loyal I swear. I'm going to give one to my daughter as soon as she drops her third phone in the restroom toilet.
Here I'll beef a little NFC boy com on move with the times. I work in tech and I'm in the field literally. I need NFC every exchange is moving that way ATM's, Banks, Retail, and even home devices. Why only two...TWO! of your phones enabled. Want to sell more, then enable NFC on every phone.
I got my NFC enabled one and gave it a workover and lo it was everything I wanted except there was one better with a bigger screen and stylus but no NFC. Anyways I worked it over and over and by all the advertising it was right on stat-wise, on-the-money.
I realized one thing since the first MOTO and this one. I have been missing the gestures features a lot. I have recalled all the days using other phones and how in really desperate circumstances quick photos of my tiny tots and emergencies in the dark. How I missed the Gestures features and in the recent weeks it's been a lifesaver and blessing. From working in the depths of a machine to my grandkids running around with the one-time shot.
Never get rid of the gestures and I'll be loyal I swear. I'm going to give one to my daughter as soon as she drops her third phone in the restroom toilet.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 19, 2021
Hi HappyCorpse,
We are so thankful for giving us a positive rating! Glad that you bought one of our phones! We do appreciate your support and love for our products. If you would like, you could join your fellow users on our official Moto One 5G community page here: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en.
We are so thankful for giving us a positive rating! Glad that you bought one of our phones! We do appreciate your support and love for our products. If you would like, you could join your fellow users on our official Moto One 5G community page here: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Android 10??
on July 19, 2021
Posted by: Sunbear
from Northern California
Why aren't you releasing this phone with Android 12????.?
No, I would not recommend this to a friend.
Response from motorola.comBy Frank, Motorola Customer Care, July 20, 2021
Hi Sunbear,
Thanks for reaching out to us. We do not have any details about releasing Android 12 as of the moment. We'll let everyone know on our website once we have any information. Upon checking, Motorola One 5G is expected to receive the Android 11, pending partner approval, if that's required. You can also visit our website for our list of phones that will be receiving an upgrade: https://motorola-global-portal.custhelp.com/app/standalone/country-selector/software-upgrade.
Thanks for reaching out to us. We do not have any details about releasing Android 12 as of the moment. We'll let everyone know on our website once we have any information. Upon checking, Motorola One 5G is expected to receive the Android 11, pending partner approval, if that's required. You can also visit our website for our list of phones that will be receiving an upgrade: https://motorola-global-portal.custhelp.com/app/standalone/country-selector/software-upgrade.
Written by a customer while visiting motorola.com