Customer reviews from motorola.com
Motorola - One 5G 128GB - Oxford Blue (AT&T)
Average customer rating
4.3
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
141
4 Stars
51
3 Stars
25
2 Stars
11
1 Star
8
84%of customers recommend this product.
(
184 out of
218)
Customer Reviews for Motorola - One 5G 128GB - Oxford Blue (AT&T)
Customer Rating
3
Wi-fi calling failure
on May 11, 2022
Posted by: gasw
from Sarasota, Florida
Bought this phone because it was listed 5G, and wi-fi calling. Wi-fi calling still uses cell service instead of internet calling (voLTE instead of voip). Is it the phone or my carrier that causes this I live in an apartment with very poor cell service.
No, I would not recommend this to a friend.
Response from motorola.comBy Rizza, Motorola Customer Care, May 11, 2022
Hi gasw, Thank you for letting us know your phone's condition. We apologize for the inconvenience this may have caused. We're glad to assist you here. There should be a setting to choose between WiFi preferred or Mobile preferred on your WiFi calling, you can go to Settings > Network & internet > Wifi calling > Network preference. If you have further concerns, please do not hesitate to send us an email at supportforums@motorola.com
Written by a customer while visiting motorola.com
Customer Rating
4
Great battery life,
on May 14, 2022
Posted by: Élio C
from Florida
Battery is great, lasts me between 2-3 days. Could use more software options to tweak (customize) for left or right handed user, the especially the navigation buttons, larger screens are more difficult to operate one handed.
I would recommend this to a friend!
Response from motorola.comBy Rizza, Motorola Customer Care, May 14, 2022
Hi Élio C, Thank you for taking the time to give us a positive review. Glad that you bought one of our phones and everything works for you. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent phone
on May 15, 2022
Posted by: Flores 7
from CA - California
I like this phone easy to use and the camera works ready well..
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 16, 2022
Thank you for taking the time to share your positive feedback, Flores. If you have time, you could go to our official Motorola community page: https://forums.lenovo.com/t5/motorola-one-5G/bd-p/motorola_one_5G_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on May 16, 2022
Posted by: maryadele
from Indiana
Bought the phones online and we are very happy with them
I would recommend this to a friend!
Response from motorola.comBy Rizza, Motorola Customer Care, May 17, 2022
Hi maryadele, we're glad to see that this phone meets your expectations. We appreciate your enthusiasm for the Moto One 5G Ace smartphone. If you want to learn more about the fascinating features of our devices, you may join our online community: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone and pretty fast.
on May 17, 2022
Posted by: Lopez381
from GA
I bought this phone because I needed to upgrade and be able to handel all the apps I work with everyday. Yes it is a 5G phone. Keep in mind you will need to get a 5G sims card inorder to enjoy the 5g and 5G is not everywhere so dont get bumout when you dont see 5g all the time on your phone. For a great buget phone that works great.
I would recommend this to a friend!
Response from motorola.comBy Rizza, Motorola Customer Care, May 17, 2022
Hi Lopez381, We are so happy to hear you had a positive experience using our new Moto One 5G Ace phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en
Written by a customer while visiting motorola.com
Customer Rating
5
Nice Upgrade
on May 19, 2022
Posted by: HelloWorld
I have had this phone for a couple of months. I was due for an upgrade and this phone is much faster than my previous one. Took a minute to get used to it, but haven't had any problems. I appreciate that it has a focus mode to help you regulate your phone usage.
Response from motorola.comBy Rizza, Motorola Customer Care, May 19, 2022
Thank you for choosing us, HelloWorld. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you like, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en
Written by a customer while visiting motorola.com
Customer Rating
4
Motorola One Ace 5G Delivers
on May 22, 2022
Posted by: Fifi26
from Boca Raton Florida
Very satisfied with the purchase. Great screen quality and easy set up /migration. Android 10 is great.
My only comment is the phone is heavier than expected .
My only comment is the phone is heavier than expected .
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 23, 2022
Hi Fifi26, We are so thankful for giving us a positive rating and we're happy that you're satisfied with your purchase. Your feedback is important to us, we'll relay the message to the team. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone but Android 10?
on May 22, 2022
Posted by: LizB
from Oregon
This is my fourth or fifth Moto and as always I'm very happy with the phone and it's features. However, I didn't realize until after I bought it that it was stuck on Android 10 with no projected update date. If I had known that, I would not have purchased this phone. This is the reason for my 3 star value rating.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 23, 2022
Thank you for patronizing our product and for being a loyal customer, LizB. We appreciate you taking the time to give us your feedback. As we stand by our phones, we'd like to know more details about your OS feedback. We have sent you an email. Please reply to it for further assistance. Thank you!
Written by a customer while visiting motorola.com