Customer reviews from gracobaby.com
Graco - DuoGlider Swing - Percy
Average customer rating
3.3
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
143
4 Stars
35
3 Stars
25
2 Stars
39
1 Star
97
61%of customers recommend this product.
(
125 out of
206)
Customer Reviews for Graco - DuoGlider Swing - Percy
Customer Rating
1
Swing stopped working
on March 29, 2024
Posted by: Jassm
from California
This swing was bought for us as a a gift from family and not even a month has passed and the swing won’t swing anymore. Only thing that was keeping my baby asleep. Very disappointed especially for the price that was paid for this.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, April 23, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your DuoGlider Gliding Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Swing don't swing anymore
on April 3, 2024
Posted by: K129
from Fredonia KY 42411
I received this Duo glider as a gift for my baby girl she's had it a week at the most and the swing does not swing anymore it sucks because I already gave away all her other bouncers and bassinet because this was kind of all in one deal save me room in my house and now it doesn't even work I don't have the money to go out and buy a new one so it's very disappointing...
Response from gracobaby.comBy Graco Consumer Services, April 23, 2024
Thank you for your feedback. We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Morgan T
from Florida
Verified Purchase:Yes
It makes an ear piercing high pitch sound. If you read forumns online they complain about the same thing. My baby is not a fan either
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, April 23, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your DuoGlider Gliding Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Doesn't work
on April 21, 2024
Posted by: Mhl2021
from Fort bragg NC
I received this as a gift from a friend and the control panel just blinks green and doesn't work. The music starts the stops and that'd the only noise it will make
Response from gracobaby.comBy Customer Care, April 23, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your DuoGlider Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Sbaugh
from Benton City, WA
Verified Purchase:Yes
Quit working after 2 weeks. Baby within age and weight range.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, May 28, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your DuoGlider Gliding Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Broken down in 6 weeks
on July 4, 2024
Posted by: Johnny Bananas
from Kansas City
We got this as a baby shower gift. The baby loved it for the entire 6 weeks that it worked... Faulty motor is what I'm told. This is a giant waste of money for something that goes out in 6 weeks. Looking it up online and it's a frequent problem. Bad product
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, July 5, 2024
Hello, Thank you for reaching out to us. We appreciate your feedback and we're sorry to hear about your disappointment. We're committed to making sure to turn your experience around to a rather delightful one, as we use all the feedback we get to continually improve everything we do. If you require additional assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time.
Thank you!
Thank you!
Written by a customer while visiting gracobaby.com
Customer Rating
1
do not purchase.
on July 12, 2024
Posted by: Anonymous
from Peoria, Az
i was so excited to purchase & use this product for my baby. it didn’t even last me a month so disappointed. it was working perfect then the green light would start blinking & the swing would stop & now it doesn’t even turn on.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Bad bad
on July 15, 2024
Posted by: RayC
Light blink and the swing stops, tried everything to fix.
Response from gracobaby.comBy Customer Care, July 16, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your DuoGlider Swing, and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com