Customer reviews from gracobaby.com
Graco - DuoGlider Swing - Percy
Average customer rating
3.3
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
143
4 Stars
35
3 Stars
25
2 Stars
39
1 Star
97
61%of customers recommend this product.
(
125 out of
206)
Customer Reviews for Graco - DuoGlider Swing - Percy
Customer Rating
1
Stopped gliding after 2 uses.
on May 31, 2018
Posted by: Ric C
First it came with a damaged leg. Graco was great at expedit shipping a replacement. Then after using it twice it stopped gliding after 30 seconds of turning it on. The music still worked but it wouldn’t glide. We did the recommended unplug for 3 minutes and got the same results. After some research we learned that this is a common problem. We love our other Graco products, but we don’t recommend the DreamGliider.
Response from gracobaby.comBy Graco, Consumer Services, June 1, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Just assembled-new batteries and it won't swing
on June 11, 2018
Posted by: Melissa H
I bought this today and put it together. I just put brand new batteries in it and rechecked to make sure I did this correctly. It still will not swing.
Response from gracobaby.comBy Graco, Consumer Services, June 13, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Doesn’t work !
on June 15, 2018
Posted by: MommyDof2
We purchased this and put it together and it does not work! The numbers light up when you press them but no music plays, it doesn’t rock or move period. I was really excited for this item so this was a huge disappointment for me :(
Response from gracobaby.comBy Graco, Consumer Services, July 5, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Swing Does Not Work
on June 22, 2018
Posted by: Nilzy
I just got this item and the manufacture date is 03/09/2018. Please tell me why the motor does not work then??? All of the other features work besides the swinging motion. It's not like this device was made years ago. Got it brand new and out of the box. Very frustrated after spending ample time putting together this glider for it not to work.
Response from gracobaby.comBy Graco, Consumer Services, July 5, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Not recommended
on July 8, 2018
Posted by: Farah
Hi I bought this swing from Amazon in February for my new born. I hardly used it for two weeks and then I left abroad after two months due to emergency visit. When I came back I start using it again but right after two days it swings stop working. It does not swing at all. So technically I used it’s swing mode for total three weeks or less. The product has serious faults. It’s music mode is working but swing I am refunction does it support. I read so many reviews about its swing function issues byt I ignored. Now this product is only bassianet for me. We are so disappointed as we spend so much money on this product which will do both functions but it’s only good for bassinet. It swing mode on first day become slow even on mode 6 and then next day it didn’t work at all. We can’t return it as return policy of product days are already gone. The company should seriously work on this product swing issue as many ppl has complains the issue one many websites which I ignore somehow but I myself experienced the same issue.
Response from gracobaby.comBy Graco, Consumer Services, July 14, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Worked great for a SHORT TIME
on July 8, 2018
Posted by: KNicholas
Worst swing I have ever bought. The short time it worked it was loud then all of a sudden it just stopped working!! I have 3 children and had 3 different ones this one was the most expensive and didn’t last a month!
Response from gracobaby.comBy Graco, Consumer Services , July 14, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Glide feature doesn’t work
on July 9, 2018
Posted by: SEarly
Very upset. I bought for my 3rd baby, glide feature is not operational if baby is in the bassinet part. Baby is only 9 lbs so he’s not to big. You can hear that the motor is working but it will not glide at all. Very disappointed as I now have a broken bassinet in my room. I just want my money back...
Response from gracobaby.comBy Graco, Consumer Services, July 18, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Loved it at first
on July 10, 2018
Posted by: Karen7
When I first bought this swing, I absolutely loved it! Recently it started to make a clicking noise when the swing is on. It’s very annoying. As of right now, my baby doesn’t seem bothered by it, but I definitely can’t use it at night because the clicking noise bothers me. I love that I can lay down and sit up. If it wasn’t for the clicking noise I would have given 5 stars.
Response from gracobaby.comBy Graco, Consumer Services, July 17, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com