Customer reviews from gracobaby.com
Graco - DuoGlider Swing - Percy
Average customer rating
3.3
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
143
4 Stars
35
3 Stars
25
2 Stars
39
1 Star
97
61%of customers recommend this product.
(
125 out of
206)
Customer Reviews for Graco - DuoGlider Swing - Percy
Customer Rating
1
Lots of problems
on April 23, 2017
Posted by: DewDog
The vibration function never worked. After having it for a short while, the motor now shuts itself off after a few minutes. Sure wish it could be exchanged.
Response from gracobaby.comBy Graco, Consumer Services, May 4, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Great, but sounds stopped working after "6 mos"
on May 31, 2017
Posted by: NancyD
Please help us figure out how to restore sound. Otherwise, love the swing. 6.5 mos old is about to grow out of swing, so I guess sound won't be an issue for us for too much longer.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Broken right out of the box
on June 17, 2017
Posted by: Bendy06
We put this together today, plugged it in to several different power outlets and nothing! Put batteries in and still nothing! I was super excited about this product for my baby, and now that I have read other reviews I think we may have to find another product. Very disappointed!
Response from gracobaby.comBy Graco, Consumer Services, June 19, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Swing broke after one week
on June 19, 2017
Posted by: Kimchi
This has been a great bassinet for my baby. We were bummed that the swing stopped working after a week. The music options still play. We received as a gift and didn't get a gift receipt so there was no way to return it. Now that she's older I really wish the swing worked.
:(
:(
Response from gracobaby.comBy Graco, Consumer Services, June 20, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Speakers broken right out of the box.
on July 10, 2017
Posted by: Meghan8010
We just bought this, and it was broken right out of the box. The speakers don't work! And it doesn't vibrate either. The glides back and forth like it should tho! We spent all this money on something that doesn't work. We tried batteries and plugging it on. Nothing helped as far as the speakers and the vibration.
Response from gracobaby.comBy Graco, Consumer Services , July 11, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Easy to Put together but
on July 14, 2017
Posted by: lcamp
So assembly was a breeze but I've plugged the bassinett into the outlet and nothing, Switched outlet just in case and still nothing..what the heck?
Has anyone else had this issue.
Has anyone else had this issue.
Response from gracobaby.comBy Graco, Consumer Services , July 17, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Doesn't rock as well
on August 31, 2017
Posted by: Sunflower121416
I bought this item for my newborn 8 months ago and it has been used 10 times. After the first five it just doesn't rock as well and makes a very loud noise in the rocking mechanism. I am very upset that it doesn't work well and that the money I spent could have went to a better product.
Response from gracobaby.comBy Graco, Consumer Services , September 5, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Doesn't work
on September 23, 2017
Posted by: New father
Set-up was easy, but when I plugged it in, it didn't work. Tried several outlets.
Response from gracobaby.comBy Graco, Consumer Services, September 25, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com