Hello,

Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.

To try to resolve crashing/freezing, you can try the following.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.

You can read the full article here - http://dell.to/2u98Cct.

For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.

Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb

Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.