"David

We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.

Here are some steps you can take to try to resolve the issue.
Run the Bluetooth troubleshooter
Select Start , then select Settings > Update & Security > Troubleshoot . In Find and fix other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions.
Open Troubleshoot settings
Make sure you have the latest drivers
If you recently upgraded to Windows 10 or installed Windows 10 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:
In the search box on the taskbar, search for Device Manager, and then select Device Manager from the list of results.
In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word "radio."
Press and hold (or right-click) the Bluetooth adapter, and then select Update driver > Search automatically for updated driver software. Follow the steps, then choose Close.
After installing the updated driver, select the Start button, select Power > Restart if you're prompted to restart, and then check whether that fixes the connection issue.
If Windows can't find a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth driver.
Important
An outdated or incompatible driver is one of the most common causes of Bluetooth connection problems.
To manually install the Bluetooth driver:
Go to your PC manufacturer's website and download the latest driver. Then do one of the following:
If you downloaded an executable (.exe) file, double-click the file to run it and install the drivers. That should be all you need to do.
If you download individual files, and at least one file has an .inf file name extension, and another has a .sys extension, do the following:
In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
In Device Manager, select Bluetooth > the Bluetooth adapter name. (If it's not listed there, check-in Other devices.)
Press and hold (or right-click) the network adapter and select Update driver > Browse my computer for driver software.
Select Browse, select the location where the driver files are stored, and then select OK.
Select Next, and follow the steps to install the driver. When the installation is finished, select Close.
After you've updated the driver, select the Start button, select Power > Restart if you're prompted to restart, and check whether that fixes the connection issue.
Uninstall the Bluetooth adapter in Device Manager
If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter and trigger an automatic reinstall. Here's how:
In the search box on the taskbar, enter device manager, then select Device Manager from the results.
In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word "radio"), and select Uninstall device.
Select Start, then select Power > Shut down.
After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.
If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes.

You can read the full article here - https://bit.ly/2MyAsbW.

For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.

Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb

Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."