Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
4
Thin, light and powerful laptop, with a few quirks
on July 28, 2020
Posted by: Erik F
Verified Purchase:Yes
I've been using a MacBook pro for the last 6 years and decided to return to a windows machine, mostly for the value. I've only had my 7390 for a few days but am impressed so far. It's fast and the keyboard is vastly superior to the one on my 2019 MacBook pro. The only negatives I've experienced so far are that the fingerprint reader isn't as reliable as the one on my mac and the touchpad is, well, a little sensitive, even at the lowest sensitivity settings.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: TurkDelite
Verified Purchase:Yes
Pleased with the quality and workmanship of the XPS 13 7390.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: David
Verified Purchase:Yes
Overall, the XPS 13 has been a good laptop. I enjoy the small size, but sturdy feel with the metal case and thin border. However, I have had issues with the track-pad working correctly. Sometimes it doesn't pick up my finger movements or clicks randomly. One time after coming back from sleep mode, the track-pad did not work at all and I had to restart the computer for it to work again. The glass on the screen has been perfect with my three year old who wants to put his finger on the screen to show me something. On other computers that would make the screen flicker or bleed colors, but on the XPS screen I don't see any problems. I would definitely buy another Dell, but I would hope that Dell fixes the track-pad issues so that they handle better and smoother than what I am experiencing.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: No
Verified Purchase:Yes
The camera should be at the top of the screen
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rick
Verified Purchase:Yes
Overall it's a fast laptop and it's easy to use, I just wish it had more usb ports to use on it. You have to get an adapter for it that is my only complaint.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: RAMA KRISHNA
Verified Purchase:Yes
DELL XPS 13 PRODUCT IS VERY EXCELLENT
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Chuck S
Verified Purchase:Yes
Great little laptop. Very light, portable and fast. Great video and camera. Battery lasts a long time. Audio, however, is less than optimal - need to have it all the way up sometimes to hear the presentation and most other times set at 75 or higher. The microphone is also a little disappointing as folks on Zoom and Greet have trouble hearing you sometimes. It connected easy to a Bose Bluetooth Speaker, but the option to select the speaker as the playback device doesn't come up. Don't know why. Dell also tried to see why to no avail. Maybe a compatibility issue? Will continue to explore.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, August 12, 2020
"Chuck S
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the audio performance so far. I am glad that overall you are pleased with the computer's performance.
You can use this link to try to troubleshoot potential audio issues. https://dell.to/2WgWsfR
You can use this one to try to resolve potential microphone issues. https://dell.to/3jwZBDa
I recommend contacting Dell's Technical Support Team if you need any additional assistance. http://dell.to/2sH7Qlm or 1-800-624-9896
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the audio performance so far. I am glad that overall you are pleased with the computer's performance.
You can use this link to try to troubleshoot potential audio issues. https://dell.to/2WgWsfR
You can use this one to try to resolve potential microphone issues. https://dell.to/3jwZBDa
I recommend contacting Dell's Technical Support Team if you need any additional assistance. http://dell.to/2sH7Qlm or 1-800-624-9896
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Chris
Verified Purchase:Yes
It's a great, fast machine that's feels very solid. Like a bigger laptop. Keyboard is great. I had a Surface Pro 4 with I7 processor and 16 GB of RAM that was fast and crunched complex neural net algorithms. My XPS with 16 GB RAM and the 10th Gen I 7 6 core processor is faster yet. As much as I loved this would have been a better buy years ago. And I would have saved $600-800.
I would recommend this to a friend!
Written by a customer while visiting dell.com