Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Upstate
Verified Purchase:Yes
Disappointed with this problem. Nothing installed on or connected to the computer. Must reboot computer to continue working. Tried all suggested fixes. Its a call to support which is time consuming. Not what I expected
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, July 2, 2020
"Upstate
Hello, thank you for your feedback. I am sorry to hear that you have some issues that are taking away from your experience. Here is a list of recommendations to try to help.
I hope that our support team has been able to assist you. I recommend that you continue to reach out to Dell's Support Team for further assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can continue to address your concerns.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Hello, thank you for your feedback. I am sorry to hear that you have some issues that are taking away from your experience. Here is a list of recommendations to try to help.
I hope that our support team has been able to assist you. I recommend that you continue to reach out to Dell's Support Team for further assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can continue to address your concerns.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Eric
Verified Purchase:Yes
For the first 2 days of using Dell XPS 13, I find the unit meeting above my expectations as what I have watched on several reviews.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Leigh
Verified Purchase:Yes
The trackpad is almost unusable, the pointer jumps all of the place, two finger scroll barely works.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 16, 2020
Hello and thank you for your review. I am sorry that you are experiencing an touchpad issue with you XPS 13 laptop. Please see below link for troubleshooting this issues. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
Touchpad troubleshooting
dell.to/37VPy5g
Touchpad troubleshooting
dell.to/37VPy5g
Written by a customer while visiting dell.com
Posted by: Sal
Verified Purchase:Yes
there are many known issues like the wireless disappearing or noise on the mic
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, July 16, 2020
"Sal
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to better help you further, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to better help you further, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: P
Verified Purchase:Yes
got my XPS13 two weeks ago. I find the keyboard fast, the screen size is perfect for my needs. The weight is so light that I can hold in one-handed which is great! I would recommend this to anyone who travels, works from home, and you can't beat the price! Especially, with dell financing.
Written by a customer while visiting dell.com
Posted by: emma
Verified Purchase:Yes
your audio capability is no good, I cannot use the microphone for my zoom meeting. I can hear people but they cannot hear me. the sound goes loud then soft then disappears. not very happy
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, July 23, 2020
"Emma
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
Reinstall or Update chipset driver, audio driver, and BIOS
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) and can increase stability.
It is essential to update the following device drivers for optimal recording performance and to resolve common microphone-related issues:
BIOS
Chipset driver
Audio driver
To learn how to download and install a device driver on your Dell computer, refer to the Dell knowledge-base article How do I update the device drivers on a Dell computer?
To learn how to download and update the BIOS on your Dell computer, refer to the Dell knowledge-base How to Download or Update the BIOS on a Dell computer?
Update your System Setup (BIOS) - (2:06)
If the issue persists, proceed to the next step.
Run a hardware diagnostic test
Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test on your computer. Dell offers both built-in and online diagnostics. The Dell ePSA hardware diagnostic test checks if the hardware devices are working correctly.
Running hardware diagnostic test using Dell SupportAssist.
If your computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist.
Running Dell Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA)
Restart your Dell computer.
When the Dell logo appears, press the F12 key to enter One-time Boot Menu.
Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Use the Dell Interactive Support Agent (English only) to get information about ePSA or PSA diagnostic error codes.
Alternatively, you can visit the SupportAssist Pre-Boot System Performance Check page to get more information about ePSA or PSA diagnostic error codes.
To learn more about Dell ePSA or PSA diagnostics, visit the Dell knowledge-base article Resolve Hardware Issues with Built-in and Online Diagnostics (ePSA or PSA Error Codes).
If the Dell ePSA diagnostics and other troubleshooting steps have not identified the cause of the USB issue, we recommend that you consider running a hardware checkup using Dell SupportAssist. Dell SupportAssist diagnostic test helps you troubleshoot a problem and get automated fixes.
Performing Hardware Scan - Dell SupportAssist -
Download and install Microsoft Windows updates
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
How to install Windows Updates in Microsoft Windows 10 and Windows 8 or 8.1?
Right-click Start and click Settings.
In the Settings panel, click Update & Security.
In the left panel, select Windows Update.
On the right panel, click Check for updates.
Restart the computer after downloading and installing the updates.
Here is a link to the entire article. https://dell.to/3jwZBDa
For us to better help you further, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
Reinstall or Update chipset driver, audio driver, and BIOS
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) and can increase stability.
It is essential to update the following device drivers for optimal recording performance and to resolve common microphone-related issues:
BIOS
Chipset driver
Audio driver
To learn how to download and install a device driver on your Dell computer, refer to the Dell knowledge-base article How do I update the device drivers on a Dell computer?
To learn how to download and update the BIOS on your Dell computer, refer to the Dell knowledge-base How to Download or Update the BIOS on a Dell computer?
Update your System Setup (BIOS) - (2:06)
If the issue persists, proceed to the next step.
Run a hardware diagnostic test
Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test on your computer. Dell offers both built-in and online diagnostics. The Dell ePSA hardware diagnostic test checks if the hardware devices are working correctly.
Running hardware diagnostic test using Dell SupportAssist.
If your computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist.
Running Dell Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA)
Restart your Dell computer.
When the Dell logo appears, press the F12 key to enter One-time Boot Menu.
Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Use the Dell Interactive Support Agent (English only) to get information about ePSA or PSA diagnostic error codes.
Alternatively, you can visit the SupportAssist Pre-Boot System Performance Check page to get more information about ePSA or PSA diagnostic error codes.
To learn more about Dell ePSA or PSA diagnostics, visit the Dell knowledge-base article Resolve Hardware Issues with Built-in and Online Diagnostics (ePSA or PSA Error Codes).
If the Dell ePSA diagnostics and other troubleshooting steps have not identified the cause of the USB issue, we recommend that you consider running a hardware checkup using Dell SupportAssist. Dell SupportAssist diagnostic test helps you troubleshoot a problem and get automated fixes.
Performing Hardware Scan - Dell SupportAssist -
Download and install Microsoft Windows updates
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
How to install Windows Updates in Microsoft Windows 10 and Windows 8 or 8.1?
Right-click Start and click Settings.
In the Settings panel, click Update & Security.
In the left panel, select Windows Update.
On the right panel, click Check for updates.
Restart the computer after downloading and installing the updates.
Here is a link to the entire article. https://dell.to/3jwZBDa
For us to better help you further, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Jo
Verified Purchase:Yes
Great laptop for work. Handles multitasking and Adobe products like Photoshop with ease. Very portable. Great screen. I can hear the fan sometimes but it doesn't bother me. And it does run warm at times but I don't have it in my lap and it works fine. I've had issues with Wi-Fi on my older Dell but have had no issues at all with this Dell XPS 7390. The biggest let down is the sound. My mobile phone is louder than the laptop! Before this laptop I had the new MacBook Air 2020 and sound was much better (but couldn't handle multitasking). I've been searching for ways to fix it - what a nightmare. Still ongoing. All drivers are up to date. I shouldn't have to look at reinstalling drivers. It should just work. If a mobile phone can sound louder... For the price you pay I'm not sure if its worth it. Have also had an issue with one of my programs accessing the built-in mics. This program CloudApp works perfect on my old Dell XPS 15. Quite frustrating as I've been changing settings and disabling things to figure out the problem. So I would recommend for work (if your not in the audio industry) but probably not for casual use esp. if your going to want sound.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: FJ
Verified Purchase:Yes
Generally speedy and ergonomic. However, sometimes can be a bit noisy and there can be slight flickering in screen brightness when I switch apps or scroll webpages.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com