Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: d
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pros: The computer is lightweight, easy to handle, screen looks great, features/functionality are pretty solid.
Cons: The fan is loud and spins up all the time. Also, the Dell add-on softwares/updates are annoying.
Cons: The fan is loud and spins up all the time. Also, the Dell add-on softwares/updates are annoying.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, May 15, 2020
"d
We appreciate your feedback. We are sorry to hear that you are having issues with your computer's fans. I understand how a noisy computer can be frustrating.
The XPS 13 7390 BIOS update for fan performance was included in revision 1.3.1. However, there is a more recent BIOS that contains critical security updates that should be used in place, which can be found in the link below.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
If the issue persists and you feel you still need further assistance, or you would like to discuss some of the pre-installed software you can reach Dell's support. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We appreciate your feedback. We are sorry to hear that you are having issues with your computer's fans. I understand how a noisy computer can be frustrating.
The XPS 13 7390 BIOS update for fan performance was included in revision 1.3.1. However, there is a more recent BIOS that contains critical security updates that should be used in place, which can be found in the link below.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
If the issue persists and you feel you still need further assistance, or you would like to discuss some of the pre-installed software you can reach Dell's support. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: John H.
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the sleekness of it and the fact that Dell finally put the camera in the right place, but my camera isn't as good as those of other laptops and the sound is barely audible when it's turned up all the way.
Response from dell.comBy KimG, Dell, May 15, 2020
Hello John H.,
I'm sorry you're not 100% satisfied with the webcam and audio.
I recommend doing a diagnostic with SupportAssist to make sure your webcam is performing up-to-standard by clicking this link: https://dell.to/2Ay536P
Also, I suggest checking to see if all drivers are updated:
a. Press and hold the Windows key, and then press the q key.
b. In the search box type device manager.
c. Select Device Manager (Control panel) in the list of results.
d. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
e. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is not a listing for Cameras or Imaging Devices, Contact Technical Support.)
Note: Windows 10 provides the drivers for your webcam, when there is a red (X), exclamation mark (!) or down-arrow next to Integrated Webcam, either:
○ Update your computer to the latest version of Windows 10. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ.
○ Refer to The Webcam is Not Working Correctly tab within the Windows 10 section for step-by-step instructions on how to remove and make Windows 10 reinstall the webcam drivers.
Full Article: https://dell.to/2AAuMM5
Audio issues
How to Troubleshoot Audio or Sound Playback Issues (full article here: https://dell.to/2WgWsfR).
Check the audio ports for damage, and clean the ports
Audio performance issues may occur if there is any type of damage that is caused to the audio cables or the audio ports on the PC. You may experience symptoms like audio playback stops working, works intermittently, choppy or distorted audio, static noise, etc.
Audio ports are exposed to elements that may cause a build-up of dust or even physical damage. If you notice that the port or connector has dust or other contaminants, use a can of compressed air to clean the ports.
Warning: Do not use any type of cleaning solution, water, or even a damp cloth. Disconnect the audio and power cable (if any) before using the can of compressed air to clean the ports.
If you do notice physical damage, contact Dell Technical Support (bit.ly/DellSupportTeam) to learn more about repair options that are available in your region. If there is no damage, proceed to the next step.
------------------------------------------------------------------------------
Restart your Dell PC
A simple reboot can resolve many issues almost immediately. Restarting your PC is an effective way to clear the memory (RAM) and ensure that any errant processes and services that started is shut down.
Restarting your PC closes all the applications and software running on your PC. This includes applications running on the taskbar and services that run in the background.
Warning: Before restarting your PC, ensure to bookmark open web pages, save any open documents, spreadsheets, or other unsaved work.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Check the connection (external speakers or headphones/earphones)
Most desktop PCs come with 3 or more audio connectors. Most laptops come with one audio connector. Verify that the speaker cables are properly connected from your speaker to the PC. Audio connectors and plugs on the sound card are color-coded to help with proper connection (Figure x).
Note: Laptop PCs have built-in speakers. Use an earphone or headphone to isolate the issue with the built-in speakers.
1. Ensure that the speakers are powered using the provided AC adapter, batteries, or USB cable.
Note: Depending on the type or model, the speaker may use an AC adapter, USB power, or batteries to provide power. Refer to the User Manual of your device to learn more.
2. Connect the speaker or headphone jack directly into the 'line-out' or 'speaker-out' connector on your PC.
3. Turn up the volume using the volume knob on the speaker. Refer to the User Manual of your device on how to control the volume.
4. Test the sound on your PC.
1. In the System Tray, right-click on the speaker icon and select Playback devices.
2. Right-click on the correct playback device and click Test.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Check volume settings and set default playback device
The default audio playback device is the device that Microsoft Windows uses to output (play) sound. You can select which device to use by default when connecting speakers, earphones or headphones, Bluetooth headset, or other audio devices to your PC. Windows can play audio through the speaker port, Bluetooth, HDMI, or DisplayPort (DP) ports. It is essential to select the correct playback device and check the volume settings, for audio playback to work on your PC.
Note: By default, Windows does not show you devices that are disabled or disconnected. If your device is not listed in the playback devices window, right-click anywhere in the blank space and click 'Show Disabled Devices' and 'Show Disconnected Devices'.
To set a default playback device and check volume settings
1. Right-click the Volume icon in the notification area (bottom-right corner) and select Playback devices.
2. Select the playback device and click Set Default.
If the device is disabled, right-click the device and select Enable and then click Set Default.
3. Click OK.
4. Click the Volume icon in the notification area and set the volume to your preference.
Note: Check the volume settings on the application in use, for example - Windows Media Player, VLC player, YouTube video, etc.
------------------------------------------------------------------------------
Run Microsoft Sound Troubleshooter
Microsoft Windows includes various 'troubleshooters' designed to quickly diagnose and automatically resolve many PC problems. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with your PC. Windows Troubleshooters are built into the Control Panel in Windows 10, 8.1 or 8.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start, then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to run Windows Troubleshooter in Microsoft Windows 8.1 or 8?
1. Right-click Start, then select Control Panel.
2. Under System and Security, click Find and fix problems.
3. Under Hardware and Sound, click Troubleshoot audio playback.
4. Follow the on-screen instructions to complete the troubleshooting process.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Reinstall or Update chipset driver, audio driver, and BIOS
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal audio or sound playback performance and to resolve common audio or sound playback-related issues:
• BIOS
• Chipset
• Audio driver
All drivers are found on the Dell Support Site - Drivers and Downloads. Navigate here to download for your specific system: https://dell.to/2XSD6QO.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Run a hardware diagnostic test (full description here: https://dell.to/2W6ZiUR)
If your PC can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist.
Running Dell Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA)
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
• Use the Dell Interactive Support Agent (English only) to get information about ePSA or PSA diagnostic error codes.
• Alternatively, you can visit the SupportAssist Pre-Boot System Performance Check (https://dell.to/2T6Blwg) page to get more information about ePSA or PSA diagnostic error codes.
• To learn more about Dell ePSA or PSA diagnostics, visit the Dell knowledge-base article Resolve Hardware Issues with Built-in and Online Diagnostics (ePSA or PSA Error Codes): https://dell.to/2Z8n9Xa
• If the Dell ePSA diagnostics and other troubleshooting steps have not identified the cause of USB issue, we recommend that you consider running a hardware checkup using Dell SupportAssist. Dell SupportAssist diagnostic test helps you troubleshoot a problem and get automated fixes.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
How to install Windows Updates in Microsoft Windows 10 and Windows 8 or 8.1?
1. Right-click Start and click Settings.
2. In the Settings panel, click Update & Security.
3. In the left panel, select Windows Update.
4. On the right panel, click Check for updates.
5. Restart the PC after downloading and installing the updates.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Perform Windows System Restore
System Restore is a built-in Windows tool that is designed to protect and repair the operating system. When something goes wrong with your PC, System Restore should be used before restoring the PC to factory defaults.
Select the Operating System installed on your PC to find more information about how to perform System Restore:
• Microsoft Windows 10: https://dell.to/2yX8fZ0
• Microsoft Windows 8 or 8.1: https://bit.ly/3bTCM8s
If the audio playback issue persists, proceed to the next steps.
------------------------------------------------------------------------------
Restore your PC to factory defaults
• If the diagnostic tests on the USB ports passed, it is most definitely an issue that is related to software installed on your PC. If the above troubleshooting steps did not resolve the issue, you can try to restore your PC to factory defaults as a last resort.
• Dell PCs are built with a small amount of hard disk space that is reserved for reinstalling your operating system. This method is the easiest way to restore your PC to factory condition. The restoration process deletes all user data from the PC, so be sure to back up all your files before beginning this process.
Warning: Restoring your PC to factory defaults or reinstalling the operating system using any recovery media erases all data on your PC. Be sure to back up all important data like documents, spreadsheets, pictures, videos before restoring or reinstalling the operating system.
• Select the Operating System installed on your PC to find more information about how to restore your PC to factory defaults:
• Microsoft Windows 10: https://dell.to/2yX8fZ0
• Microsoft Windows 8 or 8.1: https://bit.ly/3bTCM8s
Note: After restoring or reinstalling the operating system, it is recommended that you download and install the latest device drivers from Dell Drivers & Downloads website.
Thank you for your patience and best of luck.
Best,
Kim@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
I'm sorry you're not 100% satisfied with the webcam and audio.
I recommend doing a diagnostic with SupportAssist to make sure your webcam is performing up-to-standard by clicking this link: https://dell.to/2Ay536P
Also, I suggest checking to see if all drivers are updated:
a. Press and hold the Windows key, and then press the q key.
b. In the search box type device manager.
c. Select Device Manager (Control panel) in the list of results.
d. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
e. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is not a listing for Cameras or Imaging Devices, Contact Technical Support.)
Note: Windows 10 provides the drivers for your webcam, when there is a red (X), exclamation mark (!) or down-arrow next to Integrated Webcam, either:
○ Update your computer to the latest version of Windows 10. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ.
○ Refer to The Webcam is Not Working Correctly tab within the Windows 10 section for step-by-step instructions on how to remove and make Windows 10 reinstall the webcam drivers.
Full Article: https://dell.to/2AAuMM5
Audio issues
How to Troubleshoot Audio or Sound Playback Issues (full article here: https://dell.to/2WgWsfR).
Check the audio ports for damage, and clean the ports
Audio performance issues may occur if there is any type of damage that is caused to the audio cables or the audio ports on the PC. You may experience symptoms like audio playback stops working, works intermittently, choppy or distorted audio, static noise, etc.
Audio ports are exposed to elements that may cause a build-up of dust or even physical damage. If you notice that the port or connector has dust or other contaminants, use a can of compressed air to clean the ports.
Warning: Do not use any type of cleaning solution, water, or even a damp cloth. Disconnect the audio and power cable (if any) before using the can of compressed air to clean the ports.
If you do notice physical damage, contact Dell Technical Support (bit.ly/DellSupportTeam) to learn more about repair options that are available in your region. If there is no damage, proceed to the next step.
------------------------------------------------------------------------------
Restart your Dell PC
A simple reboot can resolve many issues almost immediately. Restarting your PC is an effective way to clear the memory (RAM) and ensure that any errant processes and services that started is shut down.
Restarting your PC closes all the applications and software running on your PC. This includes applications running on the taskbar and services that run in the background.
Warning: Before restarting your PC, ensure to bookmark open web pages, save any open documents, spreadsheets, or other unsaved work.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Check the connection (external speakers or headphones/earphones)
Most desktop PCs come with 3 or more audio connectors. Most laptops come with one audio connector. Verify that the speaker cables are properly connected from your speaker to the PC. Audio connectors and plugs on the sound card are color-coded to help with proper connection (Figure x).
Note: Laptop PCs have built-in speakers. Use an earphone or headphone to isolate the issue with the built-in speakers.
1. Ensure that the speakers are powered using the provided AC adapter, batteries, or USB cable.
Note: Depending on the type or model, the speaker may use an AC adapter, USB power, or batteries to provide power. Refer to the User Manual of your device to learn more.
2. Connect the speaker or headphone jack directly into the 'line-out' or 'speaker-out' connector on your PC.
3. Turn up the volume using the volume knob on the speaker. Refer to the User Manual of your device on how to control the volume.
4. Test the sound on your PC.
1. In the System Tray, right-click on the speaker icon and select Playback devices.
2. Right-click on the correct playback device and click Test.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Check volume settings and set default playback device
The default audio playback device is the device that Microsoft Windows uses to output (play) sound. You can select which device to use by default when connecting speakers, earphones or headphones, Bluetooth headset, or other audio devices to your PC. Windows can play audio through the speaker port, Bluetooth, HDMI, or DisplayPort (DP) ports. It is essential to select the correct playback device and check the volume settings, for audio playback to work on your PC.
Note: By default, Windows does not show you devices that are disabled or disconnected. If your device is not listed in the playback devices window, right-click anywhere in the blank space and click 'Show Disabled Devices' and 'Show Disconnected Devices'.
To set a default playback device and check volume settings
1. Right-click the Volume icon in the notification area (bottom-right corner) and select Playback devices.
2. Select the playback device and click Set Default.
If the device is disabled, right-click the device and select Enable and then click Set Default.
3. Click OK.
4. Click the Volume icon in the notification area and set the volume to your preference.
Note: Check the volume settings on the application in use, for example - Windows Media Player, VLC player, YouTube video, etc.
------------------------------------------------------------------------------
Run Microsoft Sound Troubleshooter
Microsoft Windows includes various 'troubleshooters' designed to quickly diagnose and automatically resolve many PC problems. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with your PC. Windows Troubleshooters are built into the Control Panel in Windows 10, 8.1 or 8.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start, then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to run Windows Troubleshooter in Microsoft Windows 8.1 or 8?
1. Right-click Start, then select Control Panel.
2. Under System and Security, click Find and fix problems.
3. Under Hardware and Sound, click Troubleshoot audio playback.
4. Follow the on-screen instructions to complete the troubleshooting process.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Reinstall or Update chipset driver, audio driver, and BIOS
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal audio or sound playback performance and to resolve common audio or sound playback-related issues:
• BIOS
• Chipset
• Audio driver
All drivers are found on the Dell Support Site - Drivers and Downloads. Navigate here to download for your specific system: https://dell.to/2XSD6QO.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Run a hardware diagnostic test (full description here: https://dell.to/2W6ZiUR)
If your PC can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist.
Running Dell Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA)
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
• Use the Dell Interactive Support Agent (English only) to get information about ePSA or PSA diagnostic error codes.
• Alternatively, you can visit the SupportAssist Pre-Boot System Performance Check (https://dell.to/2T6Blwg) page to get more information about ePSA or PSA diagnostic error codes.
• To learn more about Dell ePSA or PSA diagnostics, visit the Dell knowledge-base article Resolve Hardware Issues with Built-in and Online Diagnostics (ePSA or PSA Error Codes): https://dell.to/2Z8n9Xa
• If the Dell ePSA diagnostics and other troubleshooting steps have not identified the cause of USB issue, we recommend that you consider running a hardware checkup using Dell SupportAssist. Dell SupportAssist diagnostic test helps you troubleshoot a problem and get automated fixes.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
How to install Windows Updates in Microsoft Windows 10 and Windows 8 or 8.1?
1. Right-click Start and click Settings.
2. In the Settings panel, click Update & Security.
3. In the left panel, select Windows Update.
4. On the right panel, click Check for updates.
5. Restart the PC after downloading and installing the updates.
If the audio playback issue persists, proceed to the next step.
------------------------------------------------------------------------------
Perform Windows System Restore
System Restore is a built-in Windows tool that is designed to protect and repair the operating system. When something goes wrong with your PC, System Restore should be used before restoring the PC to factory defaults.
Select the Operating System installed on your PC to find more information about how to perform System Restore:
• Microsoft Windows 10: https://dell.to/2yX8fZ0
• Microsoft Windows 8 or 8.1: https://bit.ly/3bTCM8s
If the audio playback issue persists, proceed to the next steps.
------------------------------------------------------------------------------
Restore your PC to factory defaults
• If the diagnostic tests on the USB ports passed, it is most definitely an issue that is related to software installed on your PC. If the above troubleshooting steps did not resolve the issue, you can try to restore your PC to factory defaults as a last resort.
• Dell PCs are built with a small amount of hard disk space that is reserved for reinstalling your operating system. This method is the easiest way to restore your PC to factory condition. The restoration process deletes all user data from the PC, so be sure to back up all your files before beginning this process.
Warning: Restoring your PC to factory defaults or reinstalling the operating system using any recovery media erases all data on your PC. Be sure to back up all important data like documents, spreadsheets, pictures, videos before restoring or reinstalling the operating system.
• Select the Operating System installed on your PC to find more information about how to restore your PC to factory defaults:
• Microsoft Windows 10: https://dell.to/2yX8fZ0
• Microsoft Windows 8 or 8.1: https://bit.ly/3bTCM8s
Note: After restoring or reinstalling the operating system, it is recommended that you download and install the latest device drivers from Dell Drivers & Downloads website.
Thank you for your patience and best of luck.
Best,
Kim@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: GO
Verified Purchase:Yes
I upgraded from an XPS 9370 to the 7390 so that my daughter could use my old laptop in lockdown. I don't believe there is a better laptop than the XPS (and if I could have waited for the 2020 version, that would have been even better - I would have loved to get my hands on the new, bigger screen). I give it 4 stars because the laptop loses the infrared video camera for Windows Hello image recognition and that it doesn't have that bigger screen. But the laptop is truly excellent.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Withheld
from US
Verified Purchase:Yes
[This review was collected as part of a promotion.] Functions well but noisier (fan) than it should be. Otherwise good. Adding more words to meet minimum.
Written by a customer while visiting dell.com
Posted by: Aswin
Verified Purchase:Yes
The laptop is fast and smooth. it is light weight and portable but it does not have windows hello facial recognition although the finger print works good. overall it is very good!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: jr
Verified Purchase:Yes
Once I figure out all of the new aspects of this XPS I am sure that I will be satisfied with my purchase. I owned an older model and was satisfied.
I would recommend this to a friend!
Response from dell.comBy Joshua@Dell, DellRR, June 23, 2020
Hello,
Thank you for your review, and sorry about the issue you are experiencing. I have provided a link below that gives an overview with details and more information about your new computer. You can also do a diagnostics test and update to the software/drivers for future reference.
Link: https://dell.to/3hPw0Eh
For additional support, please reach out to Dell directly - 1-800-624-9896
Best,
Joshua@Dell
Chat or Call: http://dell.to/2sH7Qlm
Thank you for your review, and sorry about the issue you are experiencing. I have provided a link below that gives an overview with details and more information about your new computer. You can also do a diagnostics test and update to the software/drivers for future reference.
Link: https://dell.to/3hPw0Eh
For additional support, please reach out to Dell directly - 1-800-624-9896
Best,
Joshua@Dell
Chat or Call: http://dell.to/2sH7Qlm
Written by a customer while visiting dell.com
Posted by: Mike_J_G
Verified Purchase:Yes
My first Dell laptop, based decision on reviews and that I wanted to use it for downloading digital images from cameras, as a primary use. It's a few years since I last brought a computer and I did want one that would be compact, so bit of a surprise how few ports are fitted to the laptop. My only concern was on one occasion the on button stuck down and I just had to leave it on overnight and the following day it had freed up and so far seems to have been a one off. Otherwise good display, good keyboard all OK.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Karina
Verified Purchase:Yes
So, I am writing something and suddenly the touch screen stars acting up writing "uuuhuhuuhuhuhhu" as if someone is hacking it or something. Really like what is up with that. The touch screen just starts doing stuff and activating. I'm going to try de-activating it.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, June 26, 2020
"Karina
Hello, thank you for your feedback. I am sorry to hear that you have touchscreen issues that are taking away from your experience. Here is a list of recommendations to try to help.
Below are the steps required to calibrate your Touchscreen:
1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under the Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.
You can read the full article here - http://dell.to/2uLztub.
Sometimes the issue you described can be fixed with an updated driver.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
I recommend that you reach out to Dell's Support Team for further assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 to address your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Hello, thank you for your feedback. I am sorry to hear that you have touchscreen issues that are taking away from your experience. Here is a list of recommendations to try to help.
Below are the steps required to calibrate your Touchscreen:
1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under the Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.
You can read the full article here - http://dell.to/2uLztub.
Sometimes the issue you described can be fixed with an updated driver.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
I recommend that you reach out to Dell's Support Team for further assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 to address your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com