Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: mike
from new mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] good job by dell, very convenient little pc works great , easy to use , not much else you could want
Written by a customer while visiting dell.com
Posted by: Anirudha
from Durham, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a good laptop. But the battery backup is not upto the mark that Dell claims, I am getting somewhere around 6-8 hours depending on the work that I do.
I love the keyboard too (which many people don't, the clicking sound is really good)
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Juan Pinal
from Edinburg, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the best laptop in the market. I bought it before the coronavirus crisis and its perfect for my online classes
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Brenda H
from Goshen, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our computer is small but mighty. The processing speed is wonderful and much appreciated.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Roy
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perhaps the best laptop I've purchased in the past 15 years.I truly enjoy this laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Heather
from Seattle
Verified Purchase:Yes
[This review was collected as part of a promotion.] Still a good laptop, but runs much hotter and louder than the dell xps13 I purchased back in 2015. This is a personal issue for me but I find it so annoying that it makes it difficult to work. Will be putting linux in it to try to fix the problem .
Response from dell.comBy Jon@Dell, DellRR, May 15, 2020
"Heather
We appreciate your feedback. We are sorry to hear that you are having overheating issues.
Here are some things you can try to help resolve your concerns.
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other cloth types will cover up the fan, causing the computer to overheat and cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents regularly.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
The XPS 13 7390 BIOS update for fan performance was included in revision 1.3.1 – however, there is a more recent BIOS that contains critical security updates that should be used in place.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
If the issue persists and you feel you still need further assistance, you can reach Dell's support. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We appreciate your feedback. We are sorry to hear that you are having overheating issues.
Here are some things you can try to help resolve your concerns.
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other cloth types will cover up the fan, causing the computer to overheat and cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents regularly.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
The XPS 13 7390 BIOS update for fan performance was included in revision 1.3.1 – however, there is a more recent BIOS that contains critical security updates that should be used in place.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
If the issue persists and you feel you still need further assistance, you can reach Dell's support. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: a.ma
from washington, dc
Verified Purchase:Yes
[This review was collected as part of a promotion.] good laptop for a college student on the go. it can be carried under one arm and is easily slipped into most normal sized backpacks. Fans aren't that loud. processes fast, screen is clear, keyboard is a delight to type on. Biggest con is that it heats up a bit fast, so a laptop stand might be in order.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
from Kansas City, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am pleased overall, but there are drawbacks. The speakers/mic have issues.
Response from dell.comBy Jon@Dell, DellRR, May 15, 2020
"Jason Davis
Thank you for your feedback. I am sorry to hear that you are having audio issues. I understand the frustration this can cause. I am happy to hear that you are overall satisfied with your computer, though.
Audio issues can often be resolved by regularly checking for updates. We suggest checking to make sure that your software and drivers, as well as the BIOS, are up to date on Dell's Product Page https://dell.to/2WxgyEb.
If the issue persists and you feel you still need further assistance, you can reach Dell's support. 1-800-624-9896 or http://dell.to/2sH7Qlm. I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. I am sorry to hear that you are having audio issues. I understand the frustration this can cause. I am happy to hear that you are overall satisfied with your computer, though.
Audio issues can often be resolved by regularly checking for updates. We suggest checking to make sure that your software and drivers, as well as the BIOS, are up to date on Dell's Product Page https://dell.to/2WxgyEb.
If the issue persists and you feel you still need further assistance, you can reach Dell's support. 1-800-624-9896 or http://dell.to/2sH7Qlm. I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com