Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Gabe
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this computer a lot, however I do have a couple of issues. I really wish it had a USB port available, I did not think this would be an issue when I chose this model but I have since regretted that thinking. The battery life doesn't seem to be that great, I seem to be charging it on a daily basis where as I have another laptop from a different manufacturer that when used similarly I was only charging it every couple of days. There are also difficulties sometimes using the finger print to log in, not often but once in a while it either wont attempt to read my finger or it just flat out wont work. I also find the mouse pad to be a little sensitive at times, if I am using it instead of a mouse to scroll it will very easily click on something when I am meaning to scroll down.
What I absolutely love is the size and weight, I can take this computer anywhere and its hardly noticeable. It is easy and comfortable to type on, I have taken it on several trips and it is much easier to use sitting in a car or a smaller space like an airplane than my larger laptop. I love that I can use either side of it to plug in the charger, its not just one side that causes you to strategically decided where you are going to sit if you need to use the device and have it plugged in. This is a good computer, it does everything I need it to do and it gets the job done.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, May 7, 2020
"Gabe
Thank you for the detailed review. I am glad to hear that your experience has been mostly a good one so far! I will give you some information that will hopefully resolve some of your concerns.
To try to increase your battery performance, follow these steps, Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings, or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, then type Battery Saver into the search box and choose from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the functionality to meet your needs best.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize additional Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
For the issue with the fingerprint reader, Here is a fix.
Updating the Goodix fingerprint sensor driver to 3.10.30.110 or newer will fix the issue.
To download and install the latest driver:
Browse to the Dell Drivers & Downloads page: https://dell.to/2VMcyz8
Ensure you have the correct System Type
Select the Operating System
Under Category, select Security.
Locate the latest Goodix Fingerprint Sensor Driver (A04 or newer)
Click Download and save the file to your computer.
Open File Explorer and browse to the location where the downloaded file is saved.
Double-click the Sensor setup file and follow the on-screen instructions to complete the installation process
You will need a system restart to finalize this installation.
You can find the full article here. https://dell.to/3frMi4Y
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm"
Thank you for the detailed review. I am glad to hear that your experience has been mostly a good one so far! I will give you some information that will hopefully resolve some of your concerns.
To try to increase your battery performance, follow these steps, Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings, or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, then type Battery Saver into the search box and choose from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the functionality to meet your needs best.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize additional Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
For the issue with the fingerprint reader, Here is a fix.
Updating the Goodix fingerprint sensor driver to 3.10.30.110 or newer will fix the issue.
To download and install the latest driver:
Browse to the Dell Drivers & Downloads page: https://dell.to/2VMcyz8
Ensure you have the correct System Type
Select the Operating System
Under Category, select Security.
Locate the latest Goodix Fingerprint Sensor Driver (A04 or newer)
Click Download and save the file to your computer.
Open File Explorer and browse to the location where the downloaded file is saved.
Double-click the Sensor setup file and follow the on-screen instructions to complete the installation process
You will need a system restart to finalize this installation.
You can find the full article here. https://dell.to/3frMi4Y
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm"
Written by a customer while visiting dell.com
Posted by: Joseph
from Bethesda, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great machine. I have both the XPS 13 and 15. This is excellent for travel.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: C Chen
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Smooth as silk! The only little flaw was the fan noise, it ran with full speed with very few apps running. However it works fine after I tweaked the fan settings.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: James
from Houston, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wish bettery life was better and the mouse pad to be smoother. Overall great product
Written by a customer while visiting dell.com
Posted by: Kk
from Syracuse, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best laptop I have owned yet. Super transportable and extremely fast processing allows me to run FL studio and produce hits.
Written by a customer while visiting dell.com
Posted by: Allie
from New Orleans, LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight and easy to use! I couldn't be happier with the purchase! I would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Amanda B
from Pensacola, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were disappointed with this computer. We had issue after issue, first with the speakers difficult to hear on many apps even at max volume) and then with the wireless capability (which simply stopped working one day). We did not keep this computer.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 15, 2020
Hello and thank you for your review. We value your feedback and purchase as a Dell customer. i am sorry that you experienced an audio and connectivity issue with your laptop. We would like the opportunity to earn a five star rating. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
Written by a customer while visiting dell.com
Posted by: Joshua de la Bruere
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best ultrabooks I've had. Its lighting quick, stays cool, and works really well for a student on the go. The 6 core CPU really helps with my homework
I would recommend this to a friend!
Written by a customer while visiting dell.com