Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Sai Sashank
Verified Purchase:Yes
My network connectivity is too bad with this dell. It's continuously disconnecting from my network. I need to troubleshoot always to get connect it back.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 27, 2021
Hello Sai Sashank,
Thank you for your review. We are sorry to hear you are experiencing issues with the wifi connectivity. Below I have provided steps and a link that should resolve these issues.
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Full Article: https://dell.to/2RefLVN
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the wifi connectivity. Below I have provided steps and a link that should resolve these issues.
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Full Article: https://dell.to/2RefLVN
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Have the Dell XPS 13 7390 for about two weeks now. The screen kee
Written by a customer while visiting dell.com
Posted by: Jon
Verified Purchase:Yes
For some reason there is a lot of fan noise with this computer. I get it, its a 6 core machine inside a super small chassis but it would be nice if there were some things that could be done to make the computer less noisy.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Het
Verified Purchase:Yes
I just bought this new XPS 13 7390 laptop, and it was working good for first few days, but now its fan is just so irritable. It randomly starts and makes so much noise.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: San
Verified Purchase:Yes
I'm starting getting a bit worried since quite often the fan starts, whereas the computer is brand new (1 week) and I'm barely doing anything. Will be contacting Dell support soon if this keeps happening.
I would recommend this to a friend!
Response from dell.comBy FAROOQ, Dell, December 18, 2019
Hi,
Our dedicated 24/7 technical support team can look into the Fan issue and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCaresPRO or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Our dedicated 24/7 technical support team can look into the Fan issue and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCaresPRO or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Written by a customer while visiting dell.com
Customer Rating
3
Mostly good... but track pad is very irritating!
on January 15, 2020
Posted by: niknik1971
Verified Purchase:Yes
My XPS 13 is small and compact. Good looking. Not bad battery life, but with one snag that stops me giving it 5 stars.... and that is the track pad. It is soooo unreliable I mostly use a mouse. Hopefully this will be sorted out for me. Once that is so I would happily give 5 stars
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Currently I am satisfied with all the programs and the design but the keyboard actually feels a little bit uncomfortable. it feels easily broken
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Ty
Verified Purchase:Yes
Great computer for work and research. Lightweight, feels durable, great processing speed(8MB RAM). Probably would need more RAM for gaming though.
I would recommend this to a friend!
Written by a customer while visiting dell.com