Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Tmr
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] The screen is smaller than expected. Feels like an 11 inch. Great screen quality though.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Rob
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I could not be happier with my XPS 13 as it is light and easy to use. I have had a great user experience thus far and expect it to continue that way. It shipped extremely fast and it was a smart purchase.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Nancy
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The laptop has met my expectations with speed. I work remotely from home because of COVID-19. I was used to 2 large screens but the 13" screen hasn't been a problem. I can move from file to file very easily. I would definitely recommend this laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Winston
from Massachusetts, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's very good, one problem I've had is with the audio jack which for some reason has not been working.
Written by a customer while visiting dell.com
Posted by: ..
from san diego ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] All good except trying to figure out why WIFI keeps dropping off. having issues with Outlook but do not see as a laptop issue
Response from dell.comBy Jon@Dell, DellRR, May 8, 2020
"Hello
Thank you for your feedback. I am sorry to hear about your computer's connection issue. I know that can be frustrating.
Here are some steps to try to connect your laptop to WIFI:
1. Download and install the latest Wireless Card driver. (https://dell.to/2VMcyz8) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems, click the Advanced tab and look for 802.11n mode on the right you will be given the option to Enable or Disable. If the mode is not visible, you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable, followed by Ok; this should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2VMcyz8.
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm"
Thank you for your feedback. I am sorry to hear about your computer's connection issue. I know that can be frustrating.
Here are some steps to try to connect your laptop to WIFI:
1. Download and install the latest Wireless Card driver. (https://dell.to/2VMcyz8) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems, click the Advanced tab and look for 802.11n mode on the right you will be given the option to Enable or Disable. If the mode is not visible, you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable, followed by Ok; this should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2VMcyz8.
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm"
Written by a customer while visiting dell.com
Posted by: William
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight solid product. Awesome for the read warrior! Have ordered over 15 during the last 12 months and have none has missed a beat! Highly recommended!!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: MH
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, powerful machine. This machine works well for business travel or as office machine.
Written by a customer while visiting dell.com
Posted by: Sam
from Clarksburg, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent laptop it is, and I am enjoying my laptop to the fullest extent. I will use it for work and home purpose
I would recommend this to a friend!
Written by a customer while visiting dell.com