Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Rocky
Verified Purchase:Yes
Whenever the pointer hovers over something that can be opened for a few seconds, it will automatically open what it has landed on. I have searched and searched the internet for a fix and have only found others with the same unsolvable issue. Any help would be appreciated
I would recommend this to a friend!
Response from dell.comBy Deb, Dell, April 23, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. This is more of a software issue and can be looked upon our dedicated support team from this link https://www.dell.com/support/incidents-online/us/en/19/contactus/Dynamic?spestate We recommend reaching out to them and we are confident that they would be able to help you further.
Written by a customer while visiting dell.com
Posted by: MJ
Verified Purchase:Yes
Compact and light. Good features. Must get the model with the Touch Screen. Also the 10th Gen processors are great ! Using the 10710 model with 12MB cache. Only disappointment is that the one I got had a USB interface fault 4 days after receipt. Dell has agreed to replace but it takes 14-21 days; due to current situation. Other than that, great machine to have
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JO
Verified Purchase:Yes
I'm loving my Dell XPS13 which I got exactly 1 week ago. The customer service was fast and pleasant (Dell Malaysia), the laptop arrived within 24 hours despite the COVID-19 lockdown, and the laptop set-up went smoothly. Loving the experience so far.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: dave
Verified Purchase:Yes
I got a 4k screen with 8gb of shared SLOW memory and they welded it in there so no changing it.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, April 27, 2020
"Dave
Thank you for your feedback. I am sorry to hear that the computer's memory did not meet your expectations. If you are interested, you can explore your exchange options at Dell's support http://dell.to/2sH7Qlm. Also, here is a link to the six core model you referenced with 16gb ram. https://dell.to/2W77Smk. Thank you for reaching out to us.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. I am sorry to hear that the computer's memory did not meet your expectations. If you are interested, you can explore your exchange options at Dell's support http://dell.to/2sH7Qlm. Also, here is a link to the six core model you referenced with 16gb ram. https://dell.to/2W77Smk. Thank you for reaching out to us.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Computing Nut
Verified Purchase:Yes
Overall, I am satisfied with this laptop. My only source of dissatisfaction is that the battery doesn't last as long as advertised.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Kevhard
Verified Purchase:Yes
Called Help Desk and was helped to determine the cause of this situation. Determined that the Mouse dongle needed to be plugged directly into the laptop and not the Dell docking station.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Bill
Verified Purchase:Yes
My new XPS 13 7390 worked perfectly out of the package.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Elba
Verified Purchase:Yes
This app needs improvements to work much better with my iPhone, it doesn't shows images or pictures sent thru the message apps, in addition the WhatsApp doesn't permit reply message or see pictures or images either.
I would recommend this to a friend!
Written by a customer while visiting dell.com