Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: wiekeluppes
Verified Purchase:Yes
my laptop had some trouble when I tried to restart it one time, but other than that time it has worked perfectly. so that was kind of weird, it hasn't happened again after that
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Marije
Verified Purchase:Yes
The laptop works almost perfect but I have some issues with it. is very good and fast so they help you immediately. They'll send me a new laptop and I expect that to solve the problems. The laptop works fast, is super small and not heavy. Also the design is beautiful and it is delivered with a usb c to usb port. I recommend this laptop!
Response from dell.comBy Deb, Dell, April 8, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. We see that you are currently working with our tech experts who are trying to help you resolve this. We’d request you to continue working with the team, and we’re confident our tech experts would be able to have all the issues resolved at the earliest.
Written by a customer while visiting dell.com
Posted by: Scott
Verified Purchase:Yes
For the Luddite that I am, the machine and Dell Support have made the transition to a new machine with new features as painless an experience as I can recall. Well done
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Disappointed customer
Verified Purchase:Yes
My previous XPS 13 model has got better battery life than the current one. I was told that it is supposed to give me at least 13 hours of battery life but even without many apps running, it can only last at most 5hr max.... I felt very short changed!! Very disappointed.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, April 10, 2020
Hi. Thank you for taking the time to leave us a review. Sorry to hear about your experience with the laptop. The below Dell videos should you be helpful in increasing the battery life and also getting the best out of your battery.
How to Increase Laptop Battery Life (Official Dell Tech Support): https://www.youtube.com/watch?v=RXHCGBhBP7M&t=2s
Laptop Battery Myths (Official Dell Tech Support) : https://www.youtube.com/watch?v=aF6kfMsQxdQ.
If the issue persists you could reach out to our tech experts when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
How to Increase Laptop Battery Life (Official Dell Tech Support): https://www.youtube.com/watch?v=RXHCGBhBP7M&t=2s
Laptop Battery Myths (Official Dell Tech Support) : https://www.youtube.com/watch?v=aF6kfMsQxdQ.
If the issue persists you could reach out to our tech experts when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
Written by a customer while visiting dell.com
Posted by: John
Verified Purchase:Yes
Have had the laptop now for coming up on a week and it has been really stable and has great performance. I have done a mixture of work on it so far from light photo editing to running various SQL queries to consuming media and has handled it without issue. Is as good if not better than my MacBook Pro 13" from 2017
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mareus
Verified Purchase:Yes
I have been very satisfied with XPS 13. No issues so far. It has done what it promised and was expected so for that I'm very pleased.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sharky
Verified Purchase:Yes
I would have thought at the cost of this pc that hdmi out would have been a priority. not the best move.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, April 20, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. However, if you need any assistance please feel free to reach out to our dedicated 24/7 technical support team that can look into most of the issues and assist you accordingly. You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
Written by a customer while visiting dell.com
Posted by: Nina
Verified Purchase:Yes
My XPS 13 is great. So light and easy to maneuver. I have always been a Dell customer, because of their customer service and support after you buy from them. Love, Love, Love
I would recommend this to a friend!
Written by a customer while visiting dell.com