Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Better than anticipated. Works flawlessly and is fast. Simple to set up. Best laptop for the money.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Very unhappy customer
Verified Purchase:Yes
1) Dell mobile connect is unreliable, disconnects often, needs to delete device and reconnect often 2) Bluetooth connection is unreliable, Bluetooth mouse connected but stopped working within a few days. Had to reconnect again 3) laptop stopped working for more than a day, unable to turn on screen even when battery is fully charged. Recharge after battery was depleted and laptop came back to life 4) laptop runs hot when charging 5)laptop froze several times within the first week of use, had to turn on and off to restart. Alt Ctrl Delete did not work in some occasions. I will be requesting for a return and full refund for this laptop.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, May 21, 2020
"Very unhappy customer
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having all of the listed issues. I understand your frustration. I think the best way for us to try to help would be to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you and work with you to find the best solution for you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having all of the listed issues. I understand your frustration. I think the best way for us to try to help would be to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you and work with you to find the best solution for you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Neo
Verified Purchase:Yes
Worked fine first ew days then could not detect network as it ad the days before Spent hours trouble shooting without success. Worked with an online technician who took control of computer downloaded some thing that didn't work. Finally I reset computer to factory settings today. Success!Now Praying it will continue to behave
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, May 29, 2020
"Neo
Hello, thank you for your feedback. I am sorry to hear that you had some WI-FI issues that are taking away from your experience. I am sorry to hear that working with our support team did not resolve the problem; however, I am glad to hear that you were able to resolve the issue.
For the Wifi concern, you can try this, although, you probably already did this,
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
You can reach Dell's support here. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Hello, thank you for your feedback. I am sorry to hear that you had some WI-FI issues that are taking away from your experience. I am sorry to hear that working with our support team did not resolve the problem; however, I am glad to hear that you were able to resolve the issue.
For the Wifi concern, you can try this, although, you probably already did this,
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
You can reach Dell's support here. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: gm
Verified Purchase:Yes
I love how much bang I get for the size.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: BBernhardt
Verified Purchase:Yes
Great size, weight for traveling. Keyboard very comfortable for typing.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: In love with Dell
Verified Purchase:Yes
Love this compact, efficient, and priced-right machine to meet all of my needs at home and on the go.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: kk82
Verified Purchase:Yes
Light weight, looks great/classy, sturdy and very responsive.
Only minor issue is opening the laptop not that seamless as advertised.
Only minor issue is opening the laptop not that seamless as advertised.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: heyswervo
Verified Purchase:Yes
Although it came a day late with the Express Shipping, it's probably the best laptop I've ever used. It's reliable, fast, small which I really like about it. Everything about it is really good for a reasonable price. No let downs at all.
I would recommend this to a friend!
Written by a customer while visiting dell.com