Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: TTAW
Verified Purchase:Yes
This is my first Dell, and the first high-end laptop purchase. Until now I've been buying cheap laptops and building my own desktops. So far so good, battery life isn't what I was expecting. The unit itself is heavier than I thought it would be, and the lid doesn't open with just one finger like a MacBook Air (I have a 2015 that I bought used and have been using for web dev). Great machine other than that.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Nicky
Verified Purchase:Yes
Great Laptop! Bought this after shunning Windows machines for 15 years. Great Job Dell!! Thanks
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: dabsinthewoods
Verified Purchase:Yes
Display and performance are very good, but the keyboard is going to take some getting used to. Lettering is hard to see at most angles in daylight, and the on-off button has a mind of its own.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: zuridah
Verified Purchase:Yes
1. My laptop is new, it will not sleep. I had this problem with the older XPS but did not expect this. Sleep is to keep the windows open. 2. when battery ended, I reconnected and it took 5 minutes before I could sign - but I needed to control
I would recommend this to a friend!
Response from dell.comBy Deb, Dell, February 13, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Customer Rating
4
All good except the integrated WIFI
on February 11, 2020
Posted by: Anonymous
from Nashville, TN
I have been using this machine for almost a year and I have not complaints except the wifi, the signal is always very weak. All my other devices have full strength signal (phones, tablets, tvs, macbook, desktop computer etc) and work perfectly but not my dell, it has 1 bar best case or just looses the signal even when it is next to the modem. This is very annoying. Unfortunately a basic thing like this not working properly will make me not want to buy another dell laptop ever the future.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
3
Product quality is good but the battery life is not as they have advertised and cost wise it is 150% in India compared to US. Also, the latest models like foldable version are not available in India.
on February 13, 2020
Posted by: G Sakthivel
Verified Purchase:Yes
Product quality is good but the battery life is not as they have advertised lasts only 5 hours and cost wise it is 150 to 200% in India compared to US. Even if we pay custom tax and GST in India on top of importing a Dell laptop from US the price is still much cheaper in US compared to India. Also, the latest models like foldable version are not available in India.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Vijaya
Verified Purchase:Yes
Sleek, compact and quite operation. Battery last longer.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4
Nice laptop
on February 24, 2020
Posted by: RT
from Worcester MA
Overall happy with the XPS 7390. It does heat up quick, so at home I use a cooler master tray with a fan to keep it cool. Battery lasts all day at work (not constant use, however). I had to disable the Killer wifi app service because it kept dropping signal quite often. Otherwise, no big issues. It’s light, thin, has a crisp screen, and a backlit keyboard. Added a bluetooth mouse.
I would recommend this to a friend!
Written by a customer while visiting dell.com