Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4 out of 5
4
(1,131 Reviews)
Open Ratings Snapshot
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product. 
(
730 out of 945
)
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Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
5 out of 5
5
Just Right
on February 16, 2020
Posted by: Perfect
Verified Purchase:Yes
I have the XPS 13 with the I5 10th gen, and it has been excellent in every way. The Keyboard has excellent travel, well spaced, and far superior to a MacBook Pro. I/O is great, and even has a micro sd reader that I use often. Battery life is excellent... I could on and on, but ill sum up the whole experience with this: This thin and light laptop is excellent in every way! I will not be going back to a MacBook Pro any time soon.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
System kept freezing
on February 22, 2020
Posted by: JY
Verified Purchase:Yes
I've experienced almost 30 times of system freeze in the past 3 days of using this XPS 13 device. I am very disappointed at this experience which I spent that amount of money and got such a bad product in return. I hope that Dell really look up to this and solve this problem as soon as possible.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, February 25, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Best laptop I have ever owned.
on February 25, 2020
Posted by: Anonymous
Verified Purchase:Yes
I have owned a wide range of laptops and this is by far the best I have throughout my schooling career.
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
Very noisy and the battery heats up
on March 26, 2020
Posted by: James
Verified Purchase:Yes
I turned my XPS for the first time and right now the battery area is very noisy. I think it is the fan. Also, the battery heats up and I am afraid it is going to burn the back of my PC.
I would recommend this to a friend!
Response from dell.comBy Deb, Dell, April 3, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. You can have a look at the Dell video which should be helpful to address the issue.

How to Fix Computer Fan Noise (Official Dell Tech Support) : https://www.youtube.com/watch?v=RQNudYq8vZc&t=3s.

How to Avoid Laptop Overheating (Official Dell Tech Support) : https://www.youtube.com/watch?v=441WVw3IqCM&t=2s

If the issue persists you could reach out to our tech experts when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Just purchased a Dell XPS13 laptop
on April 13, 2020
Posted by: Brad
Verified Purchase:Yes
Seems really good so far. Waiting for a dell D6000 universal thunderbolt hub which is probably essential for people wanting to add peripheral equipment like monitors, keyboard, mouse etc.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Works well for dual boot Windows + Arch Linux
on May 16, 2020
Posted by: Tarkan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very satisfied with this laptop for dual boot Windows + Arch Linux. The keyboard and trackpad feel nice and are durable, and the screen is large with a satisfyingly small boarder. Battery life is excellent, lasting the entire day for general web browsing and videos.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
Problem with network adapter
on May 4, 2020
Posted by: Ist
Verified Purchase:Yes
[This review was collected as part of a promotion.] The killer network adapter has been faulty from day one and has continued to be a problem
No, I would not recommend this to a friend.
Response from dell.comBy Meriidth@Dell, DellRR, May 6, 2020

Hello,

Thank you for your review. I am sorry to hear about the killer network adapter not functioning properly. I can imagine that is frustrating. We would love to assist you. Please feel free to reach out to Dell Support directly so we are able to walk you through the troubleshoot steps.

Best,
Meridith @Dell Chat or Call: http://dell.to/2sH7Qlm
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
It's a blue-screen machine
on May 11, 2020
Posted by: MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, my XPS has never worked. It blue screens continuously. I have spent countless hours communicating with Dell's (very patient and helpful) technical assistance and doing diagnostics. By the time I finally got somebody to agree that it needs fixing the pandemic struck, so nobody can come to replace the motherboard. I worry about my warranty running out before I get to properly use the machine for its intended purposes
Response from dell.comBy KimG, Dell, May 15, 2020
Hello MS,

I am sorry for the frustration.

I believe there would be a way for you to ship your computer in for someone to work on it. I suggest creating a service request to start the process. Here is the link to do so: https://dell.to/3fUyDDx. I hope this helps!

Best,
Kim@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
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