Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4 out of 5
4
(1,131 Reviews)
Open Ratings Snapshot
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product. 
(
730 out of 945
)
Best Buy Privacy Policy
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
5 out of 5
5
Laptop
on January 6, 2021
Posted by: Bg
Verified Purchase:Yes
There is no dvd drive or older usb drive
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Great Machine - but needs mic access tool
on January 10, 2021
Posted by: Jon S
Verified Purchase:Yes
The product is solid. I made sure if that before purchase as a gift to a friend. The support both on the website and from live chat was great.
The one problem so far has been that the microphone of the XPS arrives it set up to support Google web meetings. Online directions from user posts indicate the process to install other third party microphone access but DELL would do users a big favor if they made a good easy to use interface to set apps that can access the mic. The inbuilt camera worked out of the box with at least Google but not the microphone. That would be a great fix if DELL just see how annoying the situation is to a user. The XPS is very capable and is overall a great machine. My friend loves it!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
Great and portable machine
on January 17, 2021
Posted by: asareg365
Verified Purchase:Yes
I gave the XPS 13 7390 a good because I think more could have been done to make the device more interesting. Something like detaching or folding it as a tablet. I am enjoying my laptop and it is so sleek and beautiful I love it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Pleasant Surprise
on February 9, 2021
Posted by: Bryce
Verified Purchase:Yes
Really great! I got this laptop as a gift from my college's EMT course and was suspicious at first because usually free stuff means cheap. However, as I unboxed it and booted it up I was pleasantly surprised how well this laptop preforms. Excellent quality.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Started Low but Everything is fine now
on March 7, 2021
Posted by: Cooper
Verified Purchase:Yes
I was expecting some standard usb connections and a mouse. Actually I would prefered a mouse and no touch pad at all. If that were an option I would take it. But part of the problem is the time between purchases allows designers to make changes that I don't get consulted on and this forces me to learn new things which is always difficult. In the end I would have chosen the Thunderbolt 3 connectors as well but I also would have included a type c mouse in the package. But I love the laptop. Very happy with the older design. I mostly do two things. I write stories and script and I like YouTube. I'm on google all of the time. And stackoverflow answering questions about google apps script
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
So Slow
on March 20, 2021
Posted by: Christina
Verified Purchase:Yes
Garbage. I sent it right back.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 23, 2021
Hello Christina,

Thank you for your review. We are sorry to hear you are having issues with the performance of your XPS 7390. Below I have provided steps to using the Windows Performance Troubleshooter which should help resolve this issue. I have also provided a link to the full article that has more options if needed.

Windows performance Troubleshooter:
1. Close all open R1104windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.

For further assistance, please contact the Dell Support Team at 1-800-624-9896.

Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Excellent Piece of Machine
on April 13, 2021
Posted by: Suruttuwa
Verified Purchase:Yes
This is by far the best 13.3" laptop I ever used. With a 6 core processor in such a beautiful structure is the perfect balance of power and elegance. I use this machine for work primarily, that is emails, surfing and some web based apps. No complaints what so ever! Once charges, I can get through the whole work day. Portability is incomparable. Love it!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
XPS 137390
on April 21, 2021
Posted by: dai
Verified Purchase:Yes
Very difficult and not user friendly
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, April 22, 2021
Dear dai,

We appreciate your review. We are sorry to hear you are having trouble using your XPS 7390. To help you with using your new PC I have provided 2 links below. One is for the usage and troubleshooting guide and the other is for the setup and specifications guide for your computer.

Usage and troubleshooting guide: https://dell.to/3emKs5x

Setup and specifications guide: https://dell.to/2PfjIvq

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897

Best,
Ashley@Dell
Written by a customer while visiting dell.com
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