Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Every bit of its amazing!
Verified Purchase:Yes
Every bit of its amazing!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: TaraLee
Verified Purchase:Yes
Great computer very happy!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Linh
Verified Purchase:Yes
Great laptop. Works well, really nice design and so light. Keyboard is very smooth also. The only thing missing is a USB input. Will need to get an adaptor
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Railbuff1923
Verified Purchase:Yes
Fast, easy to use. The solid state memory and 16GB of RAM with an I7 Processor is certainly no slouch. The build quality seems very good and pleasing.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mark
Verified Purchase:Yes
I received my Dell and it is up and running well. However, at the same time I place my order I also ordered Microsoft 365. That doesn't arrive for several weeks apparently. Great support from one of your online folks but frustrating their is a disconnect between when I receive the laptop and when I receiver the 365 code.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Kyle
Verified Purchase:Yes
Love the keyboard, size and light weight.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: steve
Verified Purchase:Yes
just brought this laptop and there's an issue with the audio driver. Can't hear any sound.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, December 30, 2020
Hello steve,
Thank you for your feedback. We are sorry to hear you are having an issue with the audio in your XPS 13 7390. I have provided a link to the Drivers and Downloads page for your PC. Please be sure all drivers are up to date, this should help resolve this issue. I have also provided a link to help troubleshoot audio issues. If further technical support is needed you can use that link to search for support as well, or you can contact Dell directly at 1-800-624-9896.
Drivers and Downloads page: https://dell.to/3pDHsWm
Troubleshoot audio issues: https://dell.to/2KQ3reb
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We are sorry to hear you are having an issue with the audio in your XPS 13 7390. I have provided a link to the Drivers and Downloads page for your PC. Please be sure all drivers are up to date, this should help resolve this issue. I have also provided a link to help troubleshoot audio issues. If further technical support is needed you can use that link to search for support as well, or you can contact Dell directly at 1-800-624-9896.
Drivers and Downloads page: https://dell.to/3pDHsWm
Troubleshoot audio issues: https://dell.to/2KQ3reb
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Walt
Verified Purchase:Yes
Happy with the computer and the price. I was a little sad to hear the HD spinning because I thought I mentioned an SSD when I spoke to the rep, but I'm mostly at fault there. I'm terribly disappointed to learn about UEFI, showing windows remote access software in my BIOS, and of course disappointed in the OS that uses WAY too many resources after purchasing a brand new and powerful computer, finding that it struggles where it really shouldn't. I feel like I went from having some control over my hardware, but this BIOS change has completely hijacked my freedom. I work for the government, however, so using a Common Access Card, or accessing government systems kind of require it, but I still can't help but be disappointed in general.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, January 7, 2021
Walt
Thank you for providing us with your feedback. I am sorry to hear that you had a few issues that got in the way of enjoying your computer. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your computer.
We want to help resolve any issues you are facing. The best way for us to help would be to continue following up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/32BUE4b
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for providing us with your feedback. I am sorry to hear that you had a few issues that got in the way of enjoying your computer. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your computer.
We want to help resolve any issues you are facing. The best way for us to help would be to continue following up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/32BUE4b
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com