Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
2
features need lengthy typing or difficult to execute
on May 10, 2020
Posted by: Yem
Verified Purchase:Yes
1. BIOS update 1.5.1 failed. 2. Dell mobile connect... 3. Dolby needs money. 4. No auto-fill for things like name, email, address...? 5. Cortana... what good? possible for voice typing?
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, May 14, 2020
"Yem
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having some issues. If you haven't already, I think the best way for us to try to help would be to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having some issues. If you haven't already, I think the best way for us to try to help would be to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Venkat
Verified Purchase:Yes
The Windows 10 UI animations lag on the main 4K display of the laptop. This happens even in excel where the transitions aren't smooth. This is not supposed to happen with such high end laptops. Please provide a solution.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 6, 2020
Hello and thank you for your feedback. i am sorry that you are experiencing an issue with your graphics card on your XPS 13 laptop. I recommend downloading the below driver to resolve this issue. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell representative will gladly assist .
Intel UHD Graphics Drive
dell.to/2BzvytB
Intel UHD Graphics Drive
dell.to/2BzvytB
Written by a customer while visiting dell.com
Posted by: Sheltie mom
Verified Purchase:Yes
Was not completely aware that this computer had ONLY USB C drives. Also, the Netflix App did not work and kept providing an error code. When I uninstalled it and then tried to re-install it, it kept saying I "own" this app and therefore would not proceed. Netflix works fine on any other source in my house.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 17, 2020
Hello and thank you for your review. I am sorry that you are having a software issue with your XPS 13 laptop. I recommend downloading the below driver as this will assist with resolving your current software issue. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
Dell/Alienware Digital Delivery Application
dell.to/32x8giS
Dell/Alienware Digital Delivery Application
dell.to/32x8giS
Written by a customer while visiting dell.com
Customer Rating
2
White blank screen coming to screen after I open laptop from sleep mode.
on July 25, 2020
Posted by: Prathima
Verified Purchase:Yes
Why is that white screen coming up? Its a premium laptop and I face this issue , its so irrelevant.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, July 29, 2020
"Prathima
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to help you better, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to help you better, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Matt
Verified Purchase:Yes
My laptop speakers have stopped working. I shouldn't have to spend my time trouble shooting for a simple feature.
I would recommend this to a friend!
Response from dell.comBy Candace@Dell, DellRR, August 7, 2020
Hello and thank you for your review. I am sorry that you are experiencing an audio issue with your XPS 13 laptop. Please see below link for further assistance in resolving this issue. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
Audio and Speakers troubleshooting
dell.to/3idkQsf
Audio and Speakers troubleshooting
dell.to/3idkQsf
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
laptop is excellent, it woks great
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: markr62
Verified Purchase:Yes
some buttons are not working and I cant adjust the brightness .may I shoud gavegotten the xps 14 this one sux
Response from dell.comBy Lexy@Dell, DellRR, November 11, 2020
Hello markr62,
Thank you for your review. We are sorry you are experiencing this issue. Below I have provided steps that should resolve this issue.
1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type, settings.
3. In the search results list, touch, or click Settings (App).
4. Touch or click System.
5. On the Display screen, find the Adjust my screen brightness automatically option.
Note: Some notebooks do not support this feature, and the option is not available. You can manually adjust the brightness using the slider bar under Change brightness for the built-in display, after making any desired changes, close the System window.
6. Touch or click the slider to toggle the option on or off.
7. Touch or click Apply.
8. Close the System window.
Full Article: https://dell.to/2UgE6v9
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry you are experiencing this issue. Below I have provided steps that should resolve this issue.
1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type, settings.
3. In the search results list, touch, or click Settings (App).
4. Touch or click System.
5. On the Display screen, find the Adjust my screen brightness automatically option.
Note: Some notebooks do not support this feature, and the option is not available. You can manually adjust the brightness using the slider bar under Change brightness for the built-in display, after making any desired changes, close the System window.
6. Touch or click the slider to toggle the option on or off.
7. Touch or click Apply.
8. Close the System window.
Full Article: https://dell.to/2UgE6v9
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Woodenware USA Inc.
Verified Purchase:Yes
I think this will be great. However we thought we were ordering a 15" screen. We must of not paid attention when we order.
I would recommend this to a friend!
Written by a customer while visiting dell.com