Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: CW
Verified Purchase:Yes
I am enjoying the experience so far! It's been 3 days since I first turned the laptop on and I really love it. My only issue has been being unable to connect to my TV via 'Connect'. I found my TV in the list but it would not connect and then the PC stuck with the 'trying to connect' tab at the top.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Wilson
Verified Purchase:Yes
Always unsure on the power button. Do I turn it on or not?
No, I would not recommend this to a friend.
Response from dell.comBy FAROOQ, Dell, November 28, 2019
Hi,
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer.
If you are facing any technical issues and need assistance, our dedicated 24/7 technical support team can look into it and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCares?linkId=63856306 or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer.
If you are facing any technical issues and need assistance, our dedicated 24/7 technical support team can look into it and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCares?linkId=63856306 or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Appreciated the timely update of status of my recent return and the next steps in the process including when to expect the refund.
Written by a customer while visiting dell.com
Customer Rating
5
Great laptop
on December 1, 2019
Posted by: JohnCena
I bought this a few weeks ago, and I am impressed by how thin the bezels are and how light it is. The laptop itself looks stunning and runs through tasks like a breeze
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Dudley
Verified Purchase:Yes
I really like this machine so far. Setting it up has been very easy. Getting Windows Pro is worth the small additional cost.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Nghia
Verified Purchase:Yes
After few week using XPS13 7390, the laptop is very good, high performance, light weight. For overall, it's very impressed. However, you should improve the battery icon in the taskbar. When it's 100%, it should be change to green. But my battery never be 100%, it's always show 1'to be full charged.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mat
Verified Purchase:Yes
My Keyboard keys are faulty and there has not been an easy way online to lodge my issue
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, February 25, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Posted by: bjay
Verified Purchase:Yes
No problems at all with my new laptop. Switched it on straight out of the box and the only hassles have been from signing into various accounts from a new device.
I would recommend this to a friend!
Written by a customer while visiting dell.com