Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4 out of 5
4
(1,131 Reviews)
Open Ratings Snapshot
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product. 
(
730 out of 945
)
Best Buy Privacy Policy
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
5 out of 5
5
Initial Failure
on February 24, 2020
Posted by: Kelly
Verified Purchase:Yes
After one week the Bluetooth has failed. Don't yet know how Dell will handle this but I hope they take care of the issue and I don't have to go through the process of adding applications and data again.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
Nice unit
on March 11, 2020
Posted by: Tommy
Verified Purchase:Yes
exactly what I need in a small, affordable Ultrabook.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
on July 5, 2020
Posted by: sj
Verified Purchase:Yes
Its somewhat confusing at this point in time brand new to windows 10 and updating s/b auto right? I am still learning
Written by a customer while visiting dell.com
Customer Rating
4 out of 5
4
my sound should be better, but not
on August 10, 2020
Posted by: Merna
Verified Purchase:Yes
My sound on my laptop is really bad. very low.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Great value!
on October 1, 2020
Posted by: Bruce Willson
Verified Purchase:Yes
Outstanding value for the price! I love the size and weight.
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
XPS 13 laptop
on October 10, 2020
Posted by: Frank
Verified Purchase:Yes
Very small and light. The display looks really good. Very responsive.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1 out of 5
1
Not fast and time to time it disconnect with the wifi.
on November 5, 2020
Posted by: Abhishek
Verified Purchase:Yes
though the product price is expensive, its performance is poor. Not fast and time to time it disconnect with the wifi. I am not happy with this product and I am not going to recommend this to anyone.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@DellDellRRNovember 6, 2020
Hello Abhishek,

Thank you for your review. We are sorry to hear about your experience. Below I have provided steps and a link that should resolve these issues.

Slow Performance Troubleshooting:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
- Press and hold the Windows () key, and then press the q key.
- In the search box type supportassist.
- Select SupportAssist (Trusted Microsoft Store app) in the list of results.
Note: When SupportAssist does not show up in the search results, browse to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
- Touch or click Start Now to run all the tests.
Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
- SupportAssist runs the tests one by one and provides the results.
3. Run a complete hardware diagnostic test
- https://dell.to/37S183b
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Full article: https://dell.to/3n54NzM

Wifi Troubleshooting: https://dell.to/3mvy0mB

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Best Laptop I've ever use
on November 26, 2019
Posted by: ams
Verified Purchase:Yes
Dell XPS 13 7390 so far is the best laptop that I ever user. Great performance and design. I really loved it. Thank you Dell for making such a great laptop. The cons that I don't really like is expensive accessories ( usb-c port converter to hdmi, vga, etc.) but I still can buy the cheap one from other brand. :P
I would recommend this to a friend!
Written by a customer while visiting dell.com
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