Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Fronc
Verified Purchase:Yes
Have one of these which is four years old. Still going great and am now using it for my media PC. No hesitation in buying a new one for my front line laptop. Very portable, fits in any backpack as it is A4 size.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Sandy M
Verified Purchase:Yes
Both our high school boys use this for school.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: MM
Verified Purchase:Yes
I love everything about this laptop!!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: John
Verified Purchase:Yes
Overall very pleased with my XPS 13 which arrived in record time. I did experienced a few hiccups with setting the system up but have ironed most of these out now. However with exception of my email which I am still unable to set this up, as I understand this may be due to a recent Microsoft password change where one has to wait 30 days, very flustrating.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, July 31, 2020
"John
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896. Also, here is the contact info for Microsoft. http://bit.ly/2KBOM4c
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896. Also, here is the contact info for Microsoft. http://bit.ly/2KBOM4c
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: B
Verified Purchase:Yes
Probably, would be good computer if not for Windows 10. I'm a medical professional (MD). No excuse for not having CD drive support for medical records/films/XRays.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: none
Verified Purchase:Yes
I don't like having to purchase additional products or having to sign in so often. I probably should have bought a something with Chrome since I have decided that's all that I need.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, June 12, 2020
"NA
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
Your passwords are the most common way to prove your identity when using websites, email accounts, and your computer itself (via User Accounts). The use of strong passwords is, therefore, essential to protect your security and identity. ... Ensure you use strong passwords, and do not disclose them to anyone else.
For us to help you, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
Your passwords are the most common way to prove your identity when using websites, email accounts, and your computer itself (via User Accounts). The use of strong passwords is, therefore, essential to protect your security and identity. ... Ensure you use strong passwords, and do not disclose them to anyone else.
For us to help you, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Nisanth
Verified Purchase:Yes
Nobody has contacted me so far regarding payment issue. How can I be running after the seller? Seems hilarious to me.
I would recommend this to a friend!
Response from dell.comBy Candace@Dell, DellRR, July 21, 2020
Hello and thank you for your review. I am sorry that you are experiencing an order status with your XPS 13 laptop. Please see below link to assist in resolving answers to your order payment issue. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
Order Status
dell.to/2OGP627
Dell Order support
dell.to/2CgiwRG
Order Status
dell.to/2OGP627
Dell Order support
dell.to/2CgiwRG
Written by a customer while visiting dell.com
Posted by: Auntie
Verified Purchase:Yes
I wanted help to transfer the materials from my old Asus to my new Dell XPS13. All I got from the tech help was "I'm not trained in that and you'll have to pay for that help". I expected WAY more from Dell than that.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, June 10, 2020
"Auntie
Thank you for taking the time to leave a review. I am sorry to hear that you are having some transferring issues. I know it can be frustrating when things don't work as expected.
Here is a method you can use for transferring data. Using an external hard drive to transfer your data from an old PC to a new PC also gives you a backup of your data in case things go wrong. This mostly manual process might take a bit longer, but if you already have an external drive lying around, you can transfer your files without spending more money.
All you have to do is plug your hard drive into your old PC, move your files and folders from your old PC onto the drive, then plug it into your new PC and reverse the transfer process. Note that using an external hard drive does not let you transfer your Windows settings or applications — this is a method for moving your files and folders only.
Here is a link to more information. https://bit.ly/2YklN9X
We want to address your concerns. We ask that you please follow up with our Technical Support Team here - 1-800-624-9896 or http://dell.to/2sH7Qlm.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for taking the time to leave a review. I am sorry to hear that you are having some transferring issues. I know it can be frustrating when things don't work as expected.
Here is a method you can use for transferring data. Using an external hard drive to transfer your data from an old PC to a new PC also gives you a backup of your data in case things go wrong. This mostly manual process might take a bit longer, but if you already have an external drive lying around, you can transfer your files without spending more money.
All you have to do is plug your hard drive into your old PC, move your files and folders from your old PC onto the drive, then plug it into your new PC and reverse the transfer process. Note that using an external hard drive does not let you transfer your Windows settings or applications — this is a method for moving your files and folders only.
Here is a link to more information. https://bit.ly/2YklN9X
We want to address your concerns. We ask that you please follow up with our Technical Support Team here - 1-800-624-9896 or http://dell.to/2sH7Qlm.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com